Reviews (91)
Don't trust these guys. See my Yelp review. Please don't let them touch your HVAC equipment.
No one ever responded. Tried calling several times as well. Zero stars
Best service - courteous, respectful and easy to work with. I recommend the business to anyone!
This company registered my new AC Unit back in 2018 under the incorrect homeowner name and address, which nullified my lifetime warranty. My compressor went out 4/2022. Tried contacting the owner via website, email, text and phone for over 2 weeks, with no response. Avoid this company as they are completely unprofessional with poor customer service.
Not only was the company great and on time but the technician was very knowledgeable and fast working! Our AC was back on in no time! We’re sticking to this company as our AC repair from now on! Thank you for everything!
During the record breaking hottest week in Texas, our HVAC decides to break. I was connected to Superior HVAC through our home warranty. The initial scheduling was frustrating because they only call to schedule during three 1-hr windows (7-8 am, 12-1, or 5-6 pm). They also say they'll schedule you within 24 hours. Neither happened. I tried calling but no one ever picks up. At 7:30 pm, I got a text saying someone was scheduled for the next day (I was just relieved we got scheduled and that it was for the following day and not a few days (or more) out). Once Andrew (Drew) arrived, the entire process got so much better. He figured out the issues, gave some honest feedback, was very professional and communicative, and had the new HVAC at our doorstep the following day and a crew to install it the day after that. I also appreciated the dispatch system that texts you with updates. All in all, I'm grateful it got taken care of quickly. There's a bit of grace you have to provide knowing 1) everyone's AC is broken the same time as yours and 2) the team working on the houses aren't the ones responsible for scheduling. I wish the front office was better at communicating. Even the delivery of our parts was a surprise. No one told me when it'd be arriving. I just so happened to be pulling into my driveway as a huge truck showed up to deliver the new system.
He replaced my TXV.
Deryell is the consummate professional. He took the time to explain, teach, and ensure I understood what he was inspecting, what he's looking for, how my system works and why I should look for specific issues. He really set the standard for others to emulate. It a was a great learning experience and a great experience seeing him be a human. I guarantee this man puts the quality of his work first and foremost, because it's his name on the job. Thank you Deryell.
Extremely professional and they explained everything thing that was being done and why. I Would highly recommend
Was surprised the tech completed the job quickl;, needless to say, after 2 hours of waiting for my house to warm up, especially in this drastic weather change, it started getting cold( er). There is absolutely no way to get ahold of the company after week hours. Now I have to wait till Monday morning ( today is Saturday). Not HAPPY for now.
I had them come out to repair a torn AC duct. The technicians were very professional. They came on time, introduced themselves, listened attentively to understand the issue, and proceeded to inspect all ductwork and repaired the torn one. Wasn’t charged extra for the repair, and treated it as a home warranty inspection. Will definitely save their contact info for future needs and referrals. Thank you Quality HVAC!
Cool tech guy,great attitude and friendly
Yesterday was my second experience with Superior HVAC. Last year, they installed a new unit for us at a phenomenal price. This time, it was preventative maintenance ahead of the summer heat. Tyler and Derek were dispatched to my house, they arrived on time, were professional, and thorough with explaining to me what they were doing. The owner, Drew, also called after the visit to ensure i was happy. I will never call another HVAC company to my house as long as Drew and his guys are in business.
Drew the owner and Chase, the Sr. Technician were simply amazing. Never have I had an HVAC company respond the same day. Chase called and asked if he could show up after dinner (he was booked) which is always fine when there is no AC. He showed up later than anticipated but it was Friday night. He finally had it up and running perfectly by midnight. Fast forward a few months, I decided to replace my large unit and Drew went to work finding me the best unit for our situation, explaining it to me in detail, and ensuring above and beyond I was comfortable in what we were doing, how it works, and why we made a right choice. Haven't done business with many HVAC companies who I implicitly trust. I trust Drew and Chase and they are my new HVAC first responders. I cannot speak highly enough of this company. They should be your first choice.
I used superior hvac because my home warranty company directed me. It took them 30 days, several visits to my home, twice I was left waiting for 4 hours and no tech showed, the ac was never repaired. The new company I called fixed the problem within an hour of arriving. I highly recommend you go elsewhere for your ac services.
The guys were awesome
I have edited my review. When they originally installed our AC system, they were fast. Unfortunately their follow through is terrible. They do not stand by their install, and nickel and dime you for anything that needs to be checked. They never actually come out when you have a service call, except for when one of their service guys comes at 9pm on a Friday night when your twin toddlers are already asleep. Jessica is great(reception/scheduler), but not worth dealing with at all. In the contract, it stated a Warrenty transfer to new owner(we just sold the home a year after AC install) was $50. When I called, they stated that I needed to call the manufacturer to transfer Warrenty. Shady company, that actually goes through another company. Probably illegal to do that-just do not use them.
More like Inferior HVAC. I'm a consumer not an AC company. You guys suck and are fraudulent! Poor communication and service men who lie because they are either too lazy or unskilled to complete repairs! INFERIOR HVAC SERVICES!
I had the worst experience with this company. They were contracted through my home warranty and came out multiple times over a period of 9 days including a no call/no show appts in the TEXAS HEAT! The initial diagnosis was a broken control panel. They ordered the part & planed to return 2 days later. Waiting.. waiting... NOTHING. I CALL the next day to reschedule the missed appt. It's rescheduled in another 2 days. Whatha?! It's hot! AND My husband and I can't take off work anymore for these appointments. So, fast forward to when they arrive. My son is there and the tech is supposed to replace the control panel. He does that I guess, but then for some unknown reason & without notice, he DOWNGRADES my Nest Smart Learning Thermostat to the cheapest thing on the market! None of that fixed the problem & rather than waste more time on it, they made up a ridiculous LIE & told the warranty company that I must have tried to work on the outside unit myself so they refused to finish the job. What? I have a home warranty & I filed a claim. My degree is in accounting, NOT AC REPAIR. Why in the H-E- double hockey sticks🏒 🏒 would I or anyone poke around in an a/c unit when I have zero knowledge about it? Especially when the "professionals" with the parts needed to repair it are on the way?! That is completely illogical! It makes no sense at all. They couldn't figure out what was wrong with my ac so they screamed, "ABORT MISSION", and ran. I suggested they be removed from the home warranty's approved contractor list and I'm reporting them to the BBB for deceptive business practices. Don't use this company. Don't trust this company. You've been warned.
The experience we had was about has good as you can possible have for an A/C install. The installation was done in a short time frame in the busiest time of year and every single element was organized, efficient and professional. All phone calls were returned quickly as well and we got the best deal possible and other HVAC companies told us as much. I highly recommend this company and will use them again.