Reviews (97)
2021 - Coil was replaced due to leak, but the condenser was broken the next day, even when the tech told me the condenser was ok. Had to replace condenser and at the end of the job the owner was practically writing his own review on my phone, who is doing the review you or the customer? Also, before placing your stickers everywhere maybe ask the owner their permission? Maintenence was promised on the other ac unit but nobody came to do it the next year... They are prompt in answer calls and coming in on time though.
R22 ac needed freon a lot of other AC companies in the area could not assist. Sugar Land AC and Heating however was able to assist and came over right away when I advised I had a senior mother who and just returned home from the hospital and the ac was out in the house. I would highly recommend Bill. Pricing is very reasonable
Very professional and helpful
Never have had a problem with them before! The best service !
This is a great company! Bill was quick to respond, showed up exactly when he said and was very professional. He worked on the furnace until it was running again despite it having a complex problem. I absolutely recommend Sugar Land AC and Heating!
Professional staff that shot me straight with pricing and only advised me on what we needed for our home. Definitely a top notch HVAC company
This was my second experience with this company. I called on Sunday, my house wasn’t cooling. After hour service call was affordable and they were fast with repair had the capacitor with him.
I couldn't be more pleased with their service! After giving me an extremely fair priced estimate, left me 2 window units to use until my system was replaced. Now THAT is caring about your customer! Install was efficient, professional, and done in a timely manner. I'd give them10 stars! 👍🏻👍🏻
I had a long ongoing issue with my home office being unbearably hot. Bill was able to locate the issue with the ductwork. Re positioned in incorrectly installed ducts , change the vents which greatly improved the airflow and cooled the the office and the rest of the home. Great price also.
They were very responsive and professional. I would recommend them to others.
Fast and high quality
Bill and the team are amazing. 10/10
I have really bad luck with this company. I’ve used them twice before. First time we were forgotten on the schedule, the manager and an assistant came out after 6 to check on the issue saying sorry for the mix up. One thing that rubbed me the wrong way was how they spoke to my husband even telling him “tranquilo” as he was explaining the issue with the thermostat, my husband is Hispanic. The second time I had a service no problem. The third time same as before, I had an email confirming my time. 3-5 time slot passed. I called the after hours number since it was after 5 and he said “let me check” and hung up on me. I did get a call from the main office and said I was not on the schedule. I read the email out loud to them and they offered to book me another day. I should not have tried again after the first time being late and telling my husband to calm down in Spanish when our heater was out and all day and he was just explaining the issue.
The guys were persistent and got to the bottom of an intermittent problem. I will go the SL A and H for all my ac/heating needs. Thanks guys.
Love this company. Very professional and quality work.
Our AC went out on the Friday before Memorial Day Weekend. We were afraid we wouldn’t be able to get it fixed for days, but we called Sugarland AC and Heating and they came out within hours! We have an old AC unit, but instead of pushing us into having to purchase an entire new AC unit, they repaired the broken components of our current system and made it cool like new! They were understanding, professional and very knowledgeable. We will use them for all AC repairs in the future.
The owner came out to take a look at my ductless A/C which was not draining properly. Their company doesn't officially support the brand I own, but I they came out anyway. They solved the problem as well. Thanks!
Bill and his team was very responsive to our urgent request. Very knowledgeable and quick to solve the problem. Particularly he considered the cost and value for his customer by doing only the work that have to be done. Thank you and great jobs!
Bill and the team are respectful. Take pride in their work. And are fairly priced. They are family owned and operated and so they will take care of you more than the big chain competitors. I will be using their services again as needed.
Bill did an excellent job. He walked me through the process. Showed me, not just told me, what was wrong. Very thorough and customer friendly. Highly recommend!!!!