Reviews (100)
From the salesman to the installers everything went smoothly. They were here on time, professional and kind. Great company. I highly recommend.
Duane was our sale rep. He was great, super professional and responsive. We had two 3-ton AC units installed and the team was in and out in less than 10hrs. The install was super clean and the system works great. Thank you Safe Air!
These guys deserved their five stars. No questions asked. My AC went down at >100F. I called Safe Air and spoke to Khal (manager). His quote was not only ~3k lower than the competition on the same unit, but he scheduled my installation the very same day. The system came with 10 years warranty and three years of maintenance at no cost!. The crew (Rolando, Arnold, and Luis - big shout-out to them!!!) arrived on time. It took them around 3h to replace the whole system. It turned out that one of the copper pipes was too small, and had to be replaced, so another manager (Jay) brought it in at no time. They were all very kind and respectful. After work was completed, they cleaned everything (including vacuuming the garage!!!) and hauled away the junk. Long story short, if you need HVAC work done, call Safe Air!
Met with Dave Burt, came out for estimate. Quoted us a thousand lower than our other estimates and his they financed us in just a few minutes. Crew came out the next day, finished up in just half a day. New Lennox equipment, purrs like a quiet kitten. Our old ac sounded like we were on an airport runway.
Today I had a Great experience with a Tech (Ryan) from your company. He arrived on time (not only did he send a text tracker, he also followed up with a phone call to let me know that he would be arriving in X minutes and he was true to his word. While I’m home he valued our floor by immediately putting a covering over shoes. He asked for my input as to what was going on with the hvac unit and listened attentively. He then went about checking out the part in the attic and before going outside he apprised me of what was going on and then he went to check the unit outside. Making me a part of the process asking if I would like to come outside and see what he was doing and take pictures if I wanted too… I now have air and a copy of of his recommendations, GREAT JOB!!! And thank you so very much 😇
Jerry the representative that came to speak with us was very professional and awesome to visit with! He followed up with us at every step. The 3 man crew who came out were very quick and professional. They even paused so we could replace the rotted flooring that was underneath!! So far a great experience!!!!
My old unit finally went out! After a very disappointing service from my AC company that I have used for years, my parents recommended Safe Air. They used the company few months prior, and were very happy with the service. I decided to give them a call. Duane was very helpful, and even though they were busy, he had me scheduled for a new unit replacement at a great price the very next day. The crew showed up on time and did a very professional and clean job. Highly recommend this company and their services.
We had several air containing companies come out and give us a quote. This was a three day process. Duane Sutton with Safe Air was the last one on the second day. We had three that were lower priced, but after researching the units the one Duane had quoted for us was a high quality unit. The other quotes that were much high than Safe Air were also not the same high quality as the one from Safe Air. Now, we hadn't finished our research before we received a call from Duane checking on us because he had seen on the news that the storm was heading our way. I thanked him and told him we were fine. At that time we didn't know that our garage lost the figbt qith a tree. We decided to go with Safe Air for many reasons. Duane had made a big impression on us and the pric and the unit was a great value. Why are we so happy that we chose Safe Air? When we told Duan that we didn't have power they told us that they could still come out and install the a/c system. Which they did in the heat in the dark. The just useful head lamps and a few camp lamps that I gave them to use. Duane checked back wlqith us after it was installed and told us that we needed to contact him the moment our power came back in so that they could xome out and finish the set-up. We call hin at 6:45 pm Saturday and Cal the technician was out at 7:30 pm setting up the thermostat and checking the a/c installation and unit. He stayed with us for 2 hours making sure he unit was running properly and that the house was coolded. Cal shows us how to work everything. Whe he was here we had two surges due to the power in the house coming on. He recommendedwe get 2 power aurge protectors. So we called Duane and we also had a solar fan and more installation added in our attic. This company, Duane, Cal and our amazing installation crew have gone above and beyond any service company that had done service for me. Choose SafeAir, Duane, Cal and the installation crew you won't regret it!
Talk to Duone, he will fix you up and save you money. You won't regret it.
Duane was my sales rep. He was very pleasant to work with. He was very knowledgeable about the products Safeair offers. He was very patient, and I didn't feel rushed. The installation was done in one day and Duane called several times to see how things were going. He also called later that evening to insure that I was satisfied with the service, and that I had a great experience with the installation crew. They were very nice and cleaned up as they went. I am very excited about my new system and I recommend Safeair for all your cooling and heating needs.
Ryan Murray was wonderful and I would recommend him for any work you would need.
Mr. Ryan came out to my residence after a new install twice on different matter. He fixed the problem and was very curious professional. Would use his services again.
Showed up 10 minutes before scheduled. Workers were very professional and very hard workers. We had a complete a/c replacement and attic insulation blown in. Also, they cleaned up and removed all trash.
Ryan is the technician was a blessing. He is a good guy and cares about his customers. Safe Air, well that’s a different subject
Safe Air LLC fixed the issue to our central air conditioning quickly and efficiently. Ryan was professional and responsive. Definitely recommend!
I had the the best experience with Safe Air. In fact, I can say I've never had a better experience with service repair/replacement folks than I had with Safe Air. From my meeting with Duane, the senior comfort advisor, to Kal and the owner, they were very hands-on and explained everything clearly, providing me with various options. There were no surprises with this company and they followed through on what they said they would do. I want to give a shout out to the service repairmen as well, especially Hilario. He was knowledgeable, polite and respectful. And he is very skilled. Hilario and his colleague came within the two-hour timeframe they promised and worked fast and efficiently to install my new system in about 5 hours. Afterwards, they showed me how to change the filter in the unit, and I was just amazed at how clean and neat their work was in the attic compared to previous workmen. They laid out drop cloths on my stairs and below the attic area to protect my carpet before they started the work, and cleaned up perfectly when they were finished. Both Duane and Kal called me to ensure I was satisfied, and later that night, Duane followed up with me to see if my house was cooling as it should. I typically do not write online reviews, but Safe Air's service was so good that I felt I needed to share my experience. I think I made the right choice in selecting them to replace my air conditioning system.
Follow-up service June 15, 2023. In the midst of the current heatwave in Houston, I was once again in need of AC service and called on the team at Safe Air for their services. This time, it was a different property but the results were quite similar. Duane Sutton arrived and proceeded to outline the basics of the installation and gave me the expectations, should I decide to use their services...(no pressure and no heavy sales job). Once I decided the job was theirs, Duane got the ball rolling and immediately scheduled the installation for the same day. I was happy that the technician and his crew were the same gentlemen that did the original installation. Ronaldo and his Dad arrived and started to work immediately. They were professional, knowledgeable, did a great job with the installation, as well as thoroughly cleaned up before they left. BTW...they were not the least expensive of the quotes that I received. There is reason why I worked with Safe Air again and Duane, Ronaldo and his team factored very highly in my decision. Should you be in need of a new HVAC system, I would highly recommend Safe Air, you would be disappointed with their services. The process started with a visit form Duane Sutton who arrived ahead of schedule and proceeded to provide a professional layout and a step by step layout of what to expect with the installation of a new HVAC system. He helped with pricing, financing and a few upgrades, then scheduled the installation the following day. The installation technician Ronaldo and his team arrived as scheduled, laid down a covering to protect the floor and started working immediately. They completed the installation, cleaned up after themselves and took the time to walk me through some of the new technology all while being thorough and professional throughout. Should you be in need of a new HVAC system, I would highly recommend Safe Air, you would be overjoyed and completely satisfied with their services.
Last week Wednesday, one of our AC units went🥵. We were referred to Safe Air, LLC. The response was immediate, within a couple of hours a representative was over and we agreed on a deal to replace both of our AC units. By weekend end, both units were removed and replace without any air conditioning disruption or inconvenience. The two furnace in the attic look extraordinary, the whole job was done in a very efficiently and clean manner. We are extremely satisfied, and had a great experience with Safe Air. We are also very happy😁 with the negotiated price 🤑 for two brand new systems🥶. Moving forward, we will recommend Safe Air to our family and friends.
Safe Air is the Best!!! I met with Duane Sutton at 7:30 a.m. and by 2:00 p.m. the crew was here to install my new system. Duane, is so knowledgeable, professional and in tune with the customer’s needs. When Duane said, “Ms. Sheila it’s too hot for you to be without air another day”. He called the owner on speaker, ask him if he could make it happen and they did just that. The team arrived at 2:00 p.m., introduced themselves and explained to me what they were installing and went to work. They took pride in my home and put runners down not to damage my floors. They cleaned up both inside and outside when the job was completed. You will not believe this, they apologized to me for having to make noise because I work from home. Duane called me later that night to make sure everything was good. He also followed up with me the next day! I have already had request from my neighbors and would like to see if they could get some work done (on my recommendation). If I could give Safe Air more than 5 stars I would, they went beyond my expectations, and I sincerely thank you from the bottom to the top of my heart! Safe Air Team You ROCK!!!!!!
I would like to say Thank You job well done Safeair. I'm so happy I have my new AC unit. You really did a great job putting in my unit and answering all my questions and concerns. Thank you Mr. Jay for been very patient with me and doing your best on helping your client and for that I am very grateful. Thanks for being the honest person you can be by helping. So I will recommend everyone to use Safeair for your new AC provider.