Reviews (83)
We were without A/C during a hear wave and they worked us into the schedule and fixed the issue very quickly so we could get cooled off again.
This company was sent through my home warranty. First visit the tech didn't trouble shoot the problem which at the time were two. Claimed he fixed and ckearly did not. After contacting my home warranty. They they were sent out a second time, and the same tech admitted that he didn't trouble shoot the issues of concern. Then, I presented an itemized list of charges that were that weren't needed. Home Warranty approved the replacement of HVAC unit. I witnessed them not reparing and cleaning things they said needed by the third technician and called him on it. Prior I contacted the manager at the office to question said repairs neeed. He was very vary rude and unprofessional and said they neec to charge extra over and above the claim that was approved. I sincevhad two employees show up to my residence and threaten my daughter and make a loud, unruly spectical wilth very loud so that my neighbors and postmaster witnessed this act. I spoke with the two gentlemen over the camera speaker because I am in the hospital. He Harrassed me and my daughter til she was frightened that they would come through the door. He said he would be back tomorrow to harass me some more. Authorities were notified bet they had left prior to arrival. He claimed he was a small family business. My attorney is on the job. Since when is it good business practices to show up to someone's residence and threaten and harass? This company is horrible!!!!.
My Tech was name Rudy. When he came he was so nice. He explained everything that he was going to do in detail to where I could understand. He was very professional. My AC was repaired and it was done in a timely manner. I would definitely recommend this company to you for your AC services.👍🏾👍🏾for great service.
Chris arrived a little before the stated timeframes. I received a call when he was on the way. He had the ac fixed quickly and was very knowledgeable. He explained our air balancing issues and other things. I appreciate it when someone knows what they're doing.
I don't understand the bad reviews. Our A/C went out Sunday evening and RLC was out here today. Less than 48 hour repair in Houston in June during record heat? That's next level. I will always use RLC!!
Juan was amazing! We had a great experience with him through our home warranty company. I was nervous bc usually the home warranty companies don’t always have great services. But Juan was on time, helpful, honest and fixed our problems! Thank you JUAN!!!
Juan came to home today based on AC not coming on. He was prompt and efficient. Juan explained that the drain was clogged and float switch would not allow unit to operate to avoid flooding the attic. Same issue as last time and covered by warranty. The AC is fully functioning now. Highly recommend!
These guys Scamming the home warrantee companies out there and making customers pay more out of pocket. This company out to repair AC unit the warrantee company would only pay for the repairs needed to fix the unit. Company stated the 800 of unnecessary repairs where needed to complete the job. we had a different service out and fixed it without replacing the un-covered items the warrantee would not pay for.
The technician was timely, professional, and has a great skill level. I highly recommend RL for any HVAC repairs, maintenance or installations.
Mr Ruben is a professional and very polite technician he is always very easy and comfortable to be around.
Great service. I will using them always.
They came out because my home warranty company (Landmark HW, don't use this company either) sent them to fix my AC. Technician said, oh no big deal, just the drain line is clogged. I unclogged it. Turns out, he unclogged it by blowing out the moisture in the drain line into my attic insulation, causing my ceiling to collapse. And then they had the gall to lie and say it was "plumbing". Dishonest company that won't take responsibility for causing $700 is damages. Don't use these guys.
Juan was very knowledgeable. Answered all my questions, loved my dogs, handwriting on the ticket was great. I don't care if RLC was double the cost of their competition I'd still us them.
I've been using RLC Services for over 10 years and very much appreciate all our years of service.
RLC was assigned to my home warranty claim. They called me within minutes of me filing the claim. I wasn’t expecting to see or hear from anyone for a while since it’s summer season; I assumed they would be backlogged but Juan arrived, he was thorough and helpful. He arrived on time as scheduled and did a great job. My primary condensate line was clogged, he cleared and told me what to expect in the future.
Thank you - the service was as scheduled, technician was able to explain the issue with the AC unit and fixed it promptly.
This company was scheduled to do work on my a/c on a Friday. No showed the entire day and never gave me a heads up. They reschedule for Monday. No call all day so I called that afternoon and once again reschedule and this time Tuesday 1-4. No call at 3:40 so I called and they said someone would come at 5-6. No show. No call. Again. Wouldn’t touch this company with a 10 ft pole. Unprofessional to say the least. Work they do cant be much better.
For anyone here under a 5 star, your review is probably exaggerated. 2 ¹/² years I've NEVER had a problem. RLC makes us feel like family. They are not only communicative but patient and punctual. Chris is my tech and always does an amazing job. Bigger companies will just replace the whole damn thing in exchange for a leg (ARS🙄) What you'll find in RLC that you won't find in others is HONESTY! Living in TX, as hot as it is, you need someone you can depend on and RLC is who I depend on!
Excelentes técnicos buen trabajo y sobre todo muy limpios y amables
"Juan called about 30 minutes before he arrived on time, he was professional, knowledgeable, took time to answer my questions ! Great service!".