Reviews (90)
Overall a subpar experience and especially disappointing given the positive reviews for their repair work. I booked a one-time AC tune up on their website (the option for this has since disappeared). Jonathan was very knowledgeable and spent a good deal of time looking over things. However, when it came time to clean the outdoor unit (the primary reason I wanted the tune up) he said my water pressure was insufficient to clean the coils, and assured me he would be back the following week on his own time to complete the work. Alas, he never showed up and did not respond to multiple attempts to contact him. I emailed Revolution the following week and never got a response. It’s been over two weeks and I haven’t heard back from anyone at the company. Jonathan had suggested system improvements that I would have hired Revolution for had they not been unreliable and disinterested. Would avoid Revolution and go with someone more reliable and who makes good on their word.
Can’t speak highly enough of Jonathan and Revolution. They came out on a Sunday, within 24 hours of calling, to diagnose our AC issues. He was efficient, thorough, professional, and happily explained what was going on with my system. After identifying the root cause (evaporator coil leaking fluid) he walked me through all of my options, and helped me identify that my system was under manufacturer warranty. He never once pushed Revolution on me, just explained what they could do for me, but gave me all the info I would need (serial #s, etc) in one place should I choose to go in another direction. I appreciate his transparency and dedication, especially on a Sunday in the brutal Houston heat. Revolution is lucky to have him as an employee.
I wish I could give more than 5 stars! Jonathan is the best service tech imaginable. He was professional, knowledgeable and, kind. Jonathan went above and beyond the original service request and proactively fixed a HVAC issue that a previous technician (from another company) had made. I recommend Revolution Air to friends and family.
Jonathan with Revolution Air is superb! He was able to fit me in on a very busy, hot day. He kept me in the loop every step of the way. Being an elderly person with mobility and health issues, he was very calm and gentle with me. By the time he left, I had ice cold AC! I highly recommend Revolution Air!
It is no exaggeration to say Revolution Air saved our house, and quite possibly, my life. We purchased a charming 50 year old house with the original duct and vent system, and pretty scary looking attic. In the past few years we tried about 4 HVAC contractors that were unreliable, overpriced, sexist, and one who I'm convinced showed up drunk. Just when we are at our complete wit's end....enter Revolution Air: Jonathan Rivera and his apprentice Remington. Replacing the entire 50 year old duct and vent system, and getting more mileage out of an aging unit and condenser is no easy feat, but Revolution Air was up to the task, and we will never call another contractor for our system. It was a long and complicated project, but Jonathan communicated every step on the way, and is simply just passionate about making people's homes as clean and comfortable as they can be. He and Remington worked odd days and hours to accommodate our schedule and left the house clean every day. Which is a miracle considering the nasty stuff that came out of our attic. Jonathan has a passion for a well designed system, and very patiently explained the components of everything to make simple maintenance tasks DIY-friendly for us. The insulators he used, Guillen Insulation, was also fantastic and a pleasure to work with. We could not be more pleased with our new mold-free, fresh and breezy house, a quieter unit, and better efficiency in our system. Jonathan pays attention to the details, both functional and aesthetic. If we could give 10 stars to Revolution, we would.
Jonathen is a very honest and hard working technician. Fairly priced and will always let you know why and what work he’s performing to get the job done. I appreciate how his bedside manner and I never feel like I’m getting the wool pulled over my eyes, as I have with other companies. When we had to replace both evaporator coils last year, he came at night and over the weekend to make sure we had enough refrigerant to last us until the coils went in. Great guy that goes above and beyond.
They took a significant deposit and said ducts were on back order. Now they won’t answer calls or emails and we are out the money. Do not use.
Jonathan got my AC back to cooling. Was upfront and honest about what I needed to have done.
Tech was good but there was more than 100% Mark up in the cost of the parts. If it wasn't 100 degrees in the house today I wouldn't have gone through with it.
Amazing service and very professional.Tech Mary came out and didn't leave until a/c was up and running! The children in the classroom were very appreciative. Thanks Mary for all your hard work.
We've finally found an A/C company we're happy to use! Jonathan was responsive and really helpful getting us scheduled ASAP. Mary, the tech that came out, was super communicative, professional, and efficient. On top of all that, she fixed everything the same day (within an hour) and didn't leave until she made sure it was all working. And it was a great price. Obviously, I don't want to ever have a broken system again, but if I do, I'll be happy to use them again!
Jonathan was excellent to work with. He accommodated fixing an AC on the fritz at 10pm. Once he arrived (very promptly!) the AC turned itself back on. Figures. But he took the time to look over the whole system and give great recommendations.
I called this place to get my Air conditioner repair and every where dlse they where fully booked but not this company they helping me out that day, I have 3 kids and I really needed someone to come out. They send out there AC tech Mary, she was amazing withing minutes she had my ac working and blowing cold air and even explain to me about the warranty they give behind there work and the part they replaced. I will highly recommend them to do any work, I wish I could give them a 10 but Google only allows for 5 stars. Amazing work! Thank you
No show no called us three times before they showed up to do the work. Requested another quote from them and same terrible customer service, didn’t answer texts, phone calls, emails, voicemails. All and all the worst experience I’ve had with a AC company.
The most unprofessional company, I called them because my Geothermal unit stopped working over the weekend. We were out on a family trip, when we came back on Tuesday Morning, we notice A/C was not working, and called the company to schedule a visit. They schedule the “emergency visit” for Wednesday. The tech never came on the time window they told us... Tech never answered the phone, the office didn’t respond to us... I was thinking... maybe is too late. I called this morning thinking that they will put us a priority, since they didn’t show up yesterday... the person who answer the phone, say he will call back, never did. Tech doesn’t respond still. I called 2 times already to follow up. The office didn’t answer the phone... I just called again and the guy just hang the phone saying... I will call you back once I have an answer... I have 2 little kids... my house is an “infierno” Do not use this company... very disappointed. So far... the worst... when you need them the most. If they cannot make it, that is ok... just be honest with the people who is putting the trust on companies like this.
Hey Guys, I wanted to write and share that Revaluation Air has now fixed my A/C unit. They also provided air filters too. I am pleased with the improvements they have implemented. Thanks Again!
I’m a new homeowner who had his first issue with my AC. When he came, Jonathan showed me the different components of the HVAC system and took his time to explain my options. He was actively trying to save me money instead of pushing to sell or replace things that just need some TLC. To top it off, he’s a really nice guy! I’m so glad that I gave him a call. Can’t imagine going with anyone else.
I found out about them through Amazon. Amazon sent them to install my thermostat and THEY WERE AMAZING. So good, I cancelled my home warranty and stuck with their service plans. They have my servicing my AC ever since. I even bought a new AC system through them. They had the best prices and offered great financing
After paying for their monthly service fee for almost a year, they came out for the maintenance inspection I scheduled and we discussed repair work that I knew I would need. While on-site, he provided two options and agreed to send a quote for both, but only sent a quote for one option for some reason. ...no big deal right, at least we got one? Well, we agreed to have service performed and accepted the quote through their website. After a couple of weeks of not hearing back from them, I called to accept the quote and get the work done. Unfortunately since the one who answered the phone isn’t the one who provided the quote, he couldn’t help me (or didn’t want to?) and said he’d have the other guy call me so we can get the work done. Okay, no big deal...except the guy never calls me. So I call back again, and same ole story. After trying to give them business three times for over a month with no response, I had to go to someone else. Interestingly enough, the new contractor identified what appears to be a better more permanent fix to the AC issue. Just wish I could get all those $8.95s back (or whatever it is per month to have had them do absolutely nothing). Side note...before this all went sideways and I thought I still had an AC repair contractor (and as others have noted, the guys are genuinely friendly and good natured; just hadn’t gotten to the part where they don’t want to do any work yet) I referred them to a commercial establishment for a quote. After quoting approx $12,000 for the annual maintenance services...surprise...they were never heard from again. So, I had the commercial establishment go elsewhere as well. Just an overall unfortunate and seemingly unnecessary experience with someone who initially seemed like a good company.
Prompt, timely and courteous! Really quick service, had all the spares in their inventory so they could complete everything within a single visit.