Reviews (100)
So I called to replace my AC unit in my business and they said we will send someone to give you an estimate cost. They sent someone who went outside to check and back to tell me that he can’t tell what is the unit size and doesn’t have tools to open the panel so I will be back tomorrow with tools to check it I was like okay but ( how come an AC man with no tools ) anyway I told him I will be waiting for you tomorrow please we really need to replace it as soon as possible because it was super hot. He left and never show up again so after few days I had to call another company to do this for me. Now after more than two weeks I get an email from them with an estimate cost for 4 ton unit while my bad unit was 5 tons and he told me you need bigger one. Already replaced it but that was wasted time I called and waited few days until they sent someone and they left with no answer for more than 2 weeks.
I want to Thank the Young who came out and took the time to fix the AC the house is cooling now if you good and honest service please call P&M air conditioner thanks for your service
Called them after lunch on a non-emergency call. They were on the jobsite in a few hours. The tech communicated with me and fixed my problem in less than an hour. Great service, fast response and fair prices.
Robert did a great job managing a recent problem I have been having with a damper. Excellent service by Robert and all around by P&M.
AC went out. P&M found the problem quickly. Most of time spent was tech getting part (not his fault as he had to go clear across town). Very professional. Answered all my questions. Gave summary of finding and fixes (I didn't understand much as I'm not geared that way). Definitely recommend P&M. Oh, and great value!
Very professional and kind. The technician was very nice, professional, knowledgeable and patient with my questions. Marshall is great! Even the receptionists were very kind and helpful. Everything was done in a timely manner. I'm very happy and satisfied with their service. Thank you!
After calling small companies to fix my AC, they just kept running in the problems couldn’t figure it out and overcharge me for a lot of things that I should’ve paid for. Then I called P&M air-conditioning and it took their technician an hour and a half to see all the mess up. They’ve been doing to my unit wired it up wrong and everything and he fixed it really quick I highly recommend them for anybody that needs work done to the unit I will always use them for now on
I have used this company twice and had very different experiences on both occasions. The outcome seems to be dependent on the service technician who is sent out. The front desk staff have been nothing but helpful, accommodating around my busy schedule and getting a service member out to see me in a timely manner. I believe I spoke to Cindy and I appreciate all the work she has done to help me get my AC working again. First problem: August 2022 - Water leak from the indoor component to a heat/AC unit in the upstairs of my townhouse. Robert, the technician, was fantastic. He immediately diagnosed the problem (clogged drainage due to algae build up), drained the clog with a wet vac, placed several algae tabs to prevent the problem from happening again and left the work area neat and tidy. 10/10 would definitely work with Robert again for any AC/Heating needs. If you end up going with P&M, ask for Robert! Second problem: May 2023 - Broken thermostat I had a general idea that my problem concerned the thermostat because the temperature would never set below 85 degrees after working perfectly for months. I replaced the thermostat but thought there could be a compatibility issue or a misplaced wire so I wanted a technician to take a look. I told all of this to my second technician, Asaad, who ignored me completely and immediately went up to the roof to look at the outdoor component of the unit. He came down a few moments later and told me that there was a Freon leak and I had 3 options. 1) find the leak but it would be approximately $500-600 and even when they did find the leak, there would be additional charges to replace the broken/leaky parts. If the outdoor unit was running without Freon he said that I would probably need to replace that as well since it was working too hard trying to compensate 2) I could recharge the Freon for approximately $875 but that was probably only temporary as there was likely a leak. 3) replace the entire unit both indoor and outdoor but d
P&M was superb. We needed to replace our primary unit (both condenser and cooling coil) and service our secondary unit. We got the 15% member discount (costs an extra $100 up front on the inspection but saved us almost $2,000 in costs). The installing technician flagged our PVC pipe that was not up to code, and they ran all new lines with correct primer and insulation. The crew was timely, communicative, polite and did a great job. They installed a new smart thermostat which is awesome, and they patched the wall conscientiously when they had to cut through a horizontal stud to drop the wire. This is a great company doing things the right way.
The technician Rudy was courteous, timely and effective. Thank you to P&M.
On time. Polite and seemed to present a reasonable bill
Excellent service. I was notified 30 minutes in advance to let me know that the technician was on his way. Technician was professional and got the job done in a timely manner.
Very professional. Great service! Would recommend them for any of your A/C and Heating needs
P&M are the best, very transparent, clean and respectful. They are my go to group, been using them for 20 years!
I get their service maintenance every year now. It helps to make sure things are working. This time my tenants notified me the AC had stopped working. The next morning I called and they sent someone out that afternoon. Found the problem and was able to fix it in one trip. Very grateful I have these guys as my AC people. Every time I’ve need them they always can make it that day. I appreciate that and plan to continue using them.
I cannot say how secure I am with this company. Over the last 5 or more years they continue to shock me as to their thoroughness, their transparency, and their professionalism. When anyone (in this case Robert the technician) has left my house from P&M I've never felt more secure that my system is in exactly the shape they've discussed with me. In this case, very good shape, cleaned and maintained extremely well. I would do a commercial for this group and I don't feel that way about many, if any services that I get in my home.
Can’t say enough positive feedback! From the initial call to the actual service, everything was perfect! Robert met with me today and he knew very quickly why my heat was not working. He explained everything in a way that I could totally understand and he was ver professional and polite and extremely helpful. I’m definitely sticking with this company if a problem should arise with my A/C unit in the future. I definitely recommend this company.
Very Professional. The tech even helped me move some items I could not move on my own. I would highly recommend!
We have been clients for 27 years. Consummate professionals with courteous service. Don’t know why anyone would use anyone else.
Robert was excellent! On time, courteous, and professional, explaining what he did in a very clear manner. He went out of his way to Help me with an issue in my attic. So good that I hope to have him every time I need maintenance.. I’ve super happy with my system and the service provided by P&M.