Reviews (100)
This company is a con. Owner is all talk. Poorest customer service and technical competency ever. Avoid or expect a screwing.
Call me. The refrigerant leaked out of the system because of the bad weld your tech made on the new system your company installed. I left a message on your phone. Haven’t had cold air since the weather changed and it started to kick on. Is it not common to do a leak test when installing a new system?
After coming out on a warranty call to Repair our AC We waited a week and a half for them to submit the claim Only to be told they had decided to resign it very rude when I called and very unprofessional
Very professionals. Ms Loretta and Cody helped us a lot. Guide us thru the Home Warranty service work order. They're knowledge and empathy during our problem was awesome.
Military air came to my house this weekend on a moments notice. My A/C stopped working and was not blowing air. They were able to fix the issue on the spot. There were very informative and very professional. Thank you so much for your service.( will definitely be using them again)
Got military air AC and heating to repair my HVAC. Cody came and was very professional and explained what the problem was (limit circuit fault as the furnace was overheating). He was quick enough to ID what the problem was and repaired on the spot. Great service
Was without AC for 2 months this summer due to the incompetence of this company. Our home warranty claim was assigned to Military Air when our AC stopped working. The first issue was it took them weeks to get the correct evaluation submitted to home warranty. Once everything was approved and parts ordered they cancelled my repair appointment on two separate occasions. Finally they install the new equipment and nothing changes with the AC. Have to open a recall ticket with home warranty. Military comes out and the diagnosis is that I ruined another piece of equipment during the months that I was waiting on my unit to be fixed, because I didn’t do something they never told me to do. The new repair will like cost $3,000 and after numerous calls with my home warranty decide to cancel my home warranty service as the home warranty agrees with Military Air’s diagnosis. Get a 2nd opinion to come out regarding the AC and the real issue was Military Air didn’t install the new equipment correctly. Not installing equipment correctly is a mistake that someone could make, but then on the recall inspection to not even identify this being the issue and instead try to charge me for a new piece of equipment that wasn’t even required is completely unacceptable! Short story, if you want slow, unprofessional, unskilled service with potential fraud Military Air is fine, otherwise look for AC service somewhere else. Here is my response to the owners response of my review… The reason I took the time to write the review is because you said I needed a new compressor. In reality, you installed the evaporator coil incorrectly as confirmed by the 2nd opinion. Another company was able to fix your mistake fairly quickly and my system works fine. I did not need to spend thousands of dollars on a new compressor as I was told by Military Air and Landmark. That is the reason I wrote the review, prior to that I was unhappy, but would not have taken the time to review.
UPDATE: The company’s reply is laden with lies. I had to buy portable A/C units for my tenants due to the 15 days they were without A/C due to Military Air’s refusal to respond and lies! Deceitful Company! One of the most unprofessional and unethical contractors I've dealt with in over 25 years as a homeowner! My warranty company dispatched this contractor. The technician told me the entire system inside and out needed to be replaced and should be fully covered by the warranty company, but it would take a week to get the approval and parts, In the meantime, he offered to charge the system with 6 to 8 lbs of freon to get it up and running (at a cost of $125 per lb). I declined spending $750 to $1000 on refrigerant for a week. The technician told me the evaporator coil had a leak and the system was being run with low freon which caused additional strain to the compressor outside causing it to trip a safety mechanism which shut the system off to prevent damage (like a car engine being run without oil). I was shocked to receive the denial from warranty co a week later. Specifically the claim denial was due to "the system being run without refrigerant for an extended period of time causing secondary damage". After receiving the denial, I called the technician and I spoke to him for over 40 mins to get a full explanation of problem. He said the system was not out of freon, that it had 65% of freon, and he said warranty co would not pay to replace the outdoor compressor unless it was completely broken, which it was not. He said once the evaporator coil was replaced, the compressor would be fully operational. I called warranty co back to dispute the denial since, according to the technician's explanation and work order, any secondary damage would have been to the compressor outside and not the evaporator coil which was the source of the leak and the part responsible for any secondary damage. Warranty co said they needed to call Military Air back for further detai
Our work order was assigned to them on Monday because our air conditioning system was having trouble cooling. After calling repeatedly and leaving a voicemail, we still haven’t heard from them by the following Saturday. Our air conditions system is now failing on a Saturday and they’re closed. We have 4 small children that are going to have to suffer through a hot house over a weekend now because Military Air doesn’t return phone calls. **Edit: You must not have my phone number correct because I have no missed voicemails. We didn't wait to complain a week later, we have been trying to work with the home warranty company who told us you were busy but would reach out. We were assigned another company before yours, but they cancelled the contract because they were too busy I tried calling your office and the line of busy several times. You stated that "You have not received any calls from any home warranty companies for my name." then said "I just received the cancellation for my work order." Which one is it?
I called to confirm my appt. left voice message and no call back. When I called again I was told that my appointment had been cancelled 1 week ago- I was not notified, neither was my insurance company. I waited on my appointment for 3 weeks only for Military Air to not advise of the change made. No communication what so ever- I took half day off work for their 1-4 pm appt. I will no longer be making business with them nor recommend.
My experience with military air has been awful. I reported my air conditioner not blowing cool air and the outside unit fan not turn with a loud noise to my warranty company on June 21st. In addition to that the thermostat was not showing correct air temperature bc I had the unit set to 71 degrees and the house was 75 degrees. The next day Militay Air set up an appointment with me for the following business day. By the time Military Air came the unit had completely cut out. The tech came out and wasn't at my residence for a complete hour; he stated he knew what the problem was and had fixed it, then he took me outside to explain that he put a new capacitor on the unit and then put more freon in. He pointed out a part on the unit that is suppose to be sweating and told me that it should always be sweating and left. I gave the house a few hours to cool but I could still tell a few hours later something still was wrong. The house was 86 degrees by this time so I called them back on Thursday. They set up an appointment to return from 9 to 1 and the tech showed after 1 after I called to see were they still coming, this was Friday June 25th. The same tech came out and before ever going outside stated that I needed a whole new system and that he had tried to do a quick fix to buy me more time and keep me from having to wait on ordering parts, which to me was a bunch of bull and laziness. He said he only needed to get the part number to order and left. I tried being understanding and thanked him and just bared through the weekend only to come to now July 10th and still be waiting. Military Air was supposed to have my air fixed on July 9th and my appointment was between 9 and 1 but they never showed and if it wasn't for mu husband and me calling we would have never know they weren't coming. I hope the work they do will be done completely right and I won't have to deal with this company ever again. As of now my whole family is waiting patiently in the 89 degree house that ov
Here waiting for the second time for them to show. They give 4 hour windows for coming. There’s about 10 minutes left within their window today and no one has arrived, no one has called, and no one picks up their phone. Someone by the name LORETTA DAVIS finally responded to my email and it was the worst response I have ever received. They said they are not doing tune ups at this time and to just call my warranty company to reschedule. They also made a big deal to say they came one day but no one showed up. They didn’t call me to say they arrived and my cousin didn’t hear them - honest mistake that we apologized for hence the rescheduling. Why did you reschedule me twice for a tune up then and waste my time?? Worst AC company I have ever worked with. 0/10. They should be shut down.
We had them come out a on a home warranty call. They showed up when they promised and quickly foudn the problem was that a prior AC contractor had gotten our AC working in the summer but had set wiring to have the blower come on only for AC and not at all for heat! It was too late to get the proper part that day, but they made us their first call the next business day and had us up and running within 20 minutes. They also gave us some good ideas to help get our house cooler in the summer months. I look forward to using the in the future.
This company was sent to us via our home warranty company. If I could rate them with a negative number, I WOULD! It took over 6 weeks to install our unit. They lied multiple times to us and our warranty company about the part being picked up. They charged us for parts that were NEVER installed ( a new pad for the new unit that they told the warranty company was a mandate). We were charged $140 for a 16" piece of copper tubing to connect the new unit. They NEVER once contacted us as to why it was taking so long to obtain the part or why it was taking them so long to come out. EVERY call that was made was from us to them! They told us we would receive and itemized invoice for our out-of-pocket expenses and it was NEVER received (we had to get the itemized charges from our warranty company). Juan even admitted over the phone to me that our horrible treatment was solely because we were dealing with a warranty company. I have NEVER had such terrible service from a company! And have already informed the warranty company of their tactics. NEVER USE THEM if you value good customer service, prompt dealing, and honesty...THEY CANNOT PROVIDE ANY OF IT
We had a home warranty claim. Our AC quit in the middle of a typical Houston August heat wave. Even though it was after hours my request was acknowledged. Not only that the order my warranty company put through didn't go through so she went out of her way to contact the company to get the work order and scheduled us for repair the next morning. By noon the next day we had AC! I can't say enough about the exceptional consideration and care we were given. The professionalism and prompt service were both appreciated. Highly recommend!
I needed my Hvac system fixed called a company prior to this one and they told me I had to replace the whole outside unit. Happy I called this company for a second opinion. Turned out I didn’t need a new unit my current one wasn’t even leaking. Trust this company they won’t replace something unless it needs to be.
Call them and get your A/C fixed the right way the first time. RESPECTFUL and highly QUALIFIED professional A/C techs(Vet owned family company) VERY HONEST COMPANY wont price hike you. I would highly recommend calling them for all HVAC needs. Ask for Loretta she will take care of you. They put customers first and money second.Thank you Military air for your service at my home and the battle field.
My technician Cody and the other 2 technicians Xavier and Jacob were very friendly and knowledgeable. They explained everything to me and were very honest in not over selling me. Each time they came out they were on time. Cody even went above and beyond to try to help me set up my new nest thermostat.. I truly appreciate having a company like Military Air that I can trust .
Military Air took awesome care of me. I will definitely be using them for anything I need in the future! They are awesome and responded immediately and helped me through the entire process with my home warranty.
I was assigned to this company thru my home warranty. The first gentleman came out was great. Once they came out to replace the a/c unit in the attic the two gentlemen Thomas and older man had no clue what they were doing. They fried something and crossed electric wires know my thermostat doesn't work correctly and they claim my outside compressor is broke when it was completely okay prior to them messing with things. They beat the new unit forcing it to fit into the space. Oh yea they said it was done then came back an hour later at 9:30pm at night saying they didn't move it all the way in place thats when it was banged and moved around. The office lady who answers the main phone is completely rude and even hung up on me today! After speaking with Juan in dispatch that I did not want Thomas to return to my home, I was told Jacob would be out. No Jacob only Thomas and the old man were sent back to my home. The old man was caught with his pants unbuttoned and zipper down in my backyard. My a/c is not working right and I refuse to pay for the mistakes that workers made. I wish I would have known before agreeing to use this company. I will never use or recommend this service. If I was the owner I would be completely embarrassed by the employees you hired to represent this company. The front office lady needs to be fired. This needs to be corrected so that we can go our separate ways. I have requested to speak with the owner or manager.