Reviews (100)
Mainly, I recommend this company and their equipment. I had them completely replace my HVAC when it died in the middle of summer two years ago, and they did a great job. My guess is the tech that came to do my scheduled maintenance was new... When I asked about our ducting he replied that it was the old ducting that came with the house, but I distinctly recall seeing the old ducts being hauled out when I had the new system put in...
Great company they install and maintain to very high standards. Service techs are knowledgeable, proficient, and respectful. Office staff very easy and accommodating to deal with.
Always on time and they make recommendations to save me money
Chris was on time and friendly. He checked out my unit and let me know what and how we where going to get it back up and running. When I returned home everything was fine. Will call Chris again,
Thanks to cool care for the great work and professional attitude. We appreciate the quick install of our ruud air system at a time where the texas heat is about to kick in. Our technician was knowledgeable and thorough. We are satisfied with our purchase and plan to keep our system up and running for years to come.
Again, Cool Care comes through with excellent service with my six month service and minor problem. Technicians were prompt, competent and courteous.
Techs are professional, respect the customer, keep you informed, discussed system improvements and closed out concisely.
As a long time Cool Care client for my primary residency I engaged them for my investment properties AC maintenance program. Super reliable, responsive and professional to the highest standards. I can only recommend Cool Care if you are having an HVAC issue or you want to avoid those issues and enroll into their maintenance program.
Great service. Marco and Troy were very professional and both wore shoe covers inside the residence.
Great job! Repair technician was knowledgeable, friendly, and explained everything.
Repair visit. Responsive. Called day before. Got a call-b4 arrival as promised. Arrived in window agreed on. Issue was not simple, complex, 20 y.o. old configuration, the two were up to the task. Issue was not resolvable. Analysis required installation of test part on old compressor to get it running for testing, this was not required of the techs, but much appreciated. Will require replacement. Receive quote for replacement same-day. Highly recommended.
Used this Company for 10yrs plus and they have ALWAYS been, responsive, professional and quality of service beyond great AND affordable! Owner extremely Involved with what’s being done . Marco was my most recent tech and he aced in every way.. he’s a great add on for this company… says a lot for this company… they hire great people .
Wow. What a FANTASTIC company to work with. We've had work done on our HVAC system by multiple companies around the area, and I have never been so satisfied. Not only was the work done professionally, Chris was VERY informative and gave me clear options of what needs to be done, and what could be done to improve our system. Not once did I feel like I was being upsold. I ended up signing up and joining their COOL CARE CLUB and looking forward to going to them for all of our HVAC needs. Thank you Chris and Will. Fantastic job!
So disappointed. They were recommended to me but I called to price a damper and they want $89 to come look at it. I already know the problem but they wouldn’t even give me a ballpark number.
Best air conditioning service we have ever had! So responsible and honorable. Evaluated everything carefully and honestly. Communicated service options and everything as he was working to solve our problem. Replaced the capacitor, did a heavy purge on drain lines that were clogged, and I purchased a Care Club Maintenance Agreement to save on twice yearly checkups. The price for all of this was extremely reasonable and there was absolutely no push for me to buy. The offer was polite and clear on service I was purchasing. Our Technician, Marco, is very knowledgeable and caring, as well as professional. I definitely have found our forever service company with Cool Care Heating and A/C. Give them a call, you will get the best service at a fair price and be treated with so much respect and care.
We recently purchased a home, and our initial call to Cool Care was simply to give us an inspection of the system. Chris came out and gave everything the once over and found the while the equipment itself was new, the installers re-used the original ductwork and drain lines. The problem was that in order to do so, the equipment was installed so that the maintenance access panels were not easily reached, and some of the ductwork should have been replaced as it was deteriorated, crushed, or in one case, not even hooked up. He showed us pictures of everything, and after seeing everything and hearing his assessment, we came to the conclusion that we'd be better off pulling everything out and starting over before Chris even said anything. He was up front with us and said that this was a major undertaking, but the system would work much more effectively, because the coils were not receiving adequate airflow from the supply duct to properly dry the air, and the vent ducts would be able to actually deliver the air. Likewise, they would replace the drain lines and install them to correct the fact that the way they were connected created a backflow/overflow problem. The ducts were very old and probably needed to be replaced purely on that alone, but we decided that we would prefer to go ahead and get new ducts and do the job right. Chris said that he would need to cut holes in the drywall to access certain areas that were easily reachable during construction but not so easy now, but that he would only go as far as we allowed him to. We let him go as far as he needed in order to replace as much of the duct as was necessary, and it's a good thing, too, because his team discovered multiple sections that were kinked or had somehow been destroyed, resulting in severely restricted airflow. His team showed up earlier than I expected and spent that time unloading the materials and staging them for installation. They put down heavy canvas mats to protect the floors and stairs and s
We love this company! Great boss, great employees and a great product. They completely redid our condo at a fraction of the cost of their competition, and they did it all in one day! Really fantastic customer service.
Excellent service from Chris, Bobby and Nichole. They show up on time, evaluate the problem and present available options. Very knowledgeable and professional at all times. You can trust this company. Michael showed up today to service my heating system. He spent approx 1 hr here making sure our system was operating properly and then left me with a detailed report of everything that was checked. Excellent service by Michael. Thanks to Chris and all the service techs at Cool Care.
Cool Air owner, office staff, and technicians are very responsive and reliable. I had a ductless HVAC unit installed in my garage and they have repaired/performed maintenance on our house A/C units for several years. Always great work at a reasonable price! Highly recommend!
I signed up for the AC/Heater check-up twice a year. Chris came by for my winter service. I noticed a light in my attic had dislodged and he fixed it for me. This was not something that was on his "to-do" list, but fixed it anyway. Wonderful ethics!!!