Reviews (100)
The WORST company I have ever encountered in 50 years. They NOT only don’t arrive on time, they don’t even arrive on the day they said they would… Extremely bad customer service. They make promise and don’t keep their word. This has been my experience 3 years in a row (I use a warranty company) Finally another company had to be use yo get my home cooled.
Bipolar A/C&Heating Service is aa about customer satisfaction. The owner and technician team are professional, friendly, prompt, and get work done right the first time. I have recommended them to my friends and recommend them to anyone who needs A/C & Heating Service done right.
The folks at Bi Polar replaced an old system for us in 2016, and have been maintaining this new system ever since. This spring Christian came out for a yearly check and to diagnose a buzzing vibration at the condensing unit. Turns out the run capacitor was getting old, he replaced the capacitor under warranty and now the condensing unit is whisper quite again. All other parts of the system checked out fine. Christian also adjusted the slop of the Evaporator drain line in the Attic for us. Christian is top notch, very professional and willing to take time to explain what he is doing and why. I for sure recommend Bi Polar A/C and Heating.
They were on time for the appointment. The service man was friendly and professional. He advised me that he needed to order a part and he would call me to set up another appointment when it came in. This was on December 26th 2022. It is now April 2023 and I have had no contact with them. I have called and left messages numerous times. I'm still waiting for them to fix my heater. The service fee was paid upon arrival of the technician, as required by the insurance company. Otherwise, the technician wouldn't do the work. I still have the unanswered text messages I sent. And the dates and times I called their office. Zero messages or followup calls from the company.
Vito and his crew are nice and understanding, they take the time to listen to your problems..
Adam came out and did the initial inspection and gave my home warranty insurance company (Liberty Home Guard) the work scope and quote and there was no miscommunication between Liberty Home Guard and A/C BiPolar but once everything was settled Vido (the owner) called me personally to assure me they would come to my house at the next earliest available time slot and Christian came to do the A/C drain unit work and he did a wonderful fantastic job. I included pictures of his work.
Cristian had great customer service , 10/10 do recommend.
Cristian did great customer service ,
I was home windows up open stuck nowhere to go,other companies backed up, house temperature at 85 Fahrenheit at night couldn’t sleep. Until a recommend me a I Polar Ac and those guys came to the rescue and fix it the same day very professional and great work new system and intall. Highly recommend this company for pricey work. They know what they were doing 👍
We've had a few different service calls for our AC unit over the years but BiPolar was by far the best.
Very helpful in resolving our AC issue. Also responsive with additional questions that came up. Will continue to use their service.
Great company, reliable and responsive. Would recommend for those in the Northwest Houston area!
Excellent work from Vito and his crew! Great price and awsome customer service! Highly recommended!
Great service - quick and efficient!
I normally don't write reviews but I was blown away by how this crew came in and completed everything in a timeley manner! Especially since we were without A/C for a few days. Thank you guys so much!
Showed up on time and explained in detail what they were doing. Very polite and thoughtful to clean any mess they made. Would recommend to anyone who needs AC repair or maintenance.
Did a fabulous job, again! Replaced another of our A/C and furnace systems about 5-6 years ago and haven’t had a single problem with that system. I would highly recommend their services!
Very knowledgeable, walked me through various issues. Would recommend.
Always very responsive, high quality work, and very reasonable pricing!
I got a 2nd quote from this company and it was less than 1/2 the cost of the first company. They did a great job as well! Thank you!