Reviews (100)
I am thoroughly pleased with Aire Serv . I went without AC for 45+ days, evaluated many options , companies & systems and found them to be a great value and responsive service provider. Matthew was my salesman and was extremely knowledgeable about AC units. He wasn’t pushy, made recommendations based on my needs and allowed to be able to pick what I wanted based upon his recommendations. I needed to replace my entire system, plenums included for a very reasonable price. Hector, the owner was very responsive to my questions and didn’t push me off on a sales person. Byron C and a couple other guys whom I don’t know their names, was my technician and was very helpful and worked diligently to get everything set up properly. I am happy with my install and would recommend them to anyone.
Way too overpriced and customer service is bad Response to your reply: All I wanted to know was the cost for installing a disconnect panel and the cost for installing pigtail wire connections. I was trying to compare estimates in my area to get the best deal. You guys said you have to come out and look at it before quoting me an estimate (which I found to be completely unnecessary since I already know what needs done) but I complied with that request. I didn’t want to argue. I regret contacting you guys in the first place, because I paid for the technician to come out just to tell me things I already know. I know those need to be installed. After the technician leaves, I had to call numerous times just to get the estimate I paid for emailed to me. When I finally got it, the total shows over $2,200! I knew this was ridiculous right then. I called to ask why it costs so much and you guys added other things that *need* repairing. This is my third time now stating I ONLY wanted a replacement of the disconnect panel and the pigtail wiring connection. The estimate breakdown shows $390 for the disconnect panel & pigtail estimate. I found this interesting since the technician said it would cost $250. But, I just concluded the difference is accounting for labor costs. I didn’t think much of that until the person on the phone tells me the $390 is part of the $2,200 package deal. Then he suggests I replace the entire system since he is very much convinced I need it. I told him again, no, I just want the disconnect panel and pigtail connection installed. Eventually we stopped going back and forth and he said he will talk to the manager about reducing the cost to give me the best estimate. I waited patiently and now the price for JUST the disconnect panel and pigtail wiring went to $510. This is ridiculous. I contacted another electrician and he did it for me for under $200. I was almost scammed by this company. I wish I could get my $70 back.
Miguel was a great tech!
As an executive assistant/ project manager/ AireServe has been like having your own professional dream team. I have worked with many HVAC companies and contractors none can compare.
I had Joshua as my service tech and he was very professional and courteous. Josh worked with me to assess my HVAC system and then reviewed his proposal. He worked with me on the cost of the 410a refrigerant, as I needed a small recharge. He also took the time to grab a part from a local supply house then return to my home to comply the work. Excellent service!!
I have them to install my Daikin fit system a year ago, and today they came in for the annual maintenance. The technician Joshua is very professional. He checked the entire system throughly and answered every question I had asked.
Great experience with the whole team from the quote through installation. They were prompt, communicative, professional, and transparent on replacing an old HVAC unit. Would highly recommend!
Great people very friendly got the job done quickly
The team at AireServ River Oaks is great from the top to the field technicians. Hector (owner) is always very responsive and helpful, and his team members I have had working at my home have been just as good (Chris, Andrew, and more I cannot remember). Very professional and helpful towards me over the last two years as I made the decision to finally replace my units. Was able to get prompt and quality install as soon as I was ready to purchase. Would recommend them to any friends needing A/C or heating work.
Aire Serv of River Oaks services my AC and they're ALWAYS considerate of my time and property and are very thorough and, most importantly, honest.. Today, Miguel spent time talking to me about potential issues I might encounter with my current system and offered solutions when the time comes for me to replace it. I've lived in the River Oaks area for 20 years and this is, easily, the best service I've ever received from any home service contractor. Very highly recommended!
Mr Billy technician and Mr Miguel Jimminez did the job very quickly and efficiently. Very knowledgeable about all kinds of equipment
Miguel was amazing! He came out for a tune up on our AC unit in the Heights. Love the family feel we get from AireServe of River Oaks.
Great Customer Service. Miguel was on time and very helpful the best in the business.
Miguel explained in detail our issues and gave us an understandable salution.
Billy, our technician, was very professional and helpful. This company is honest and gives you a realistic view of your HVAC system. No unnecessary upselling which is refreshing in this industry. I have used them for my HVAC system cleaning and annual check ups. Highly recommend!
By far the best HVAC company I have ever used. Unparalleled availability, on time, and professional technicians. All of my experiences have been incredibly “no hassle.” I’m very happy with AirServ River Oaks and specifically their technicians Miguel and Evander. My latest technician, Billy came through and did my spring check up and was great as well!
Have used Aire Serve now for the past few years. They provide great service and are very quick along with proactive in setting up tune up appointments. My technician Miguel was knowledgeable and helpful with any questions I had.
From my initial call with their receptionist Max, to my newly cleaned vents/ducts I have no complaints. After my initial call, they followed up with me and priced matched the other company I was considering. I was able to make an appointment for the very next day. And they were prompt and professional. I especially appreciated how they educated me about my HVAC units, without pressuring me to make an additional purchase.
They are very professional, thorough and transparent about the cost. They would show you what the issue was and the options to solve the issue. I would give them 10/10. Would definitely recommend Aire Serv!
Great Company!