Reviews (100)
Our technician Kennedy was knowledgeable, efficient, and answered all my questions.
Courtesy and knowledge. Don't try to sell something you don't need. Gives you options straight up.
I came home to a 90 degree home and AC not working at all. I called, on a Sunday, and had a tech at my home within an hour. The problem was diagnosed (blower motor) and fixed the next day in less than a 24 hour turn around. The tech was extremely professional, efficient and knowledgeable. All in all very happy with my choice to call Aircon.
Jody and his apprentice did a professional job when they came out to balance the New Air ducts which AirCon had installed earlier. The A/C system is working more efficiently. They wore boot shields to protect our floors and carpet, Jody explained procedures and showed us the results before and after Balancing. Our A/C unit is running less and providing equal air flow in each room. A great experience in all.
Used them to evaluate our AC system once years ago, now I'm getting SPAM calls from them. I realize the new owner wants to maximize revenue but c'mon, man...don't we all have enough unwanted calls/emails/texts to deal with? Rely on great service to bring in/back your customers, not some random college kid trying to sell me a "tune-up".
I got my yearly HVAC maintenance this week. My technician, Kennedy was professional and thorough. He spotted a clogged line that could potentially cause me big problems. He cleared it an let me know that my system was otherwise in great shape.
Although no work was done today, I am very grateful that this company seems to actually value their customers and even new ones. They will tell you what's important to fix,and leave the rest up to you. My technician Jorge Was so kind and explained everything! Even told me about the service partner plan! Thank you guys for sending someone out immediately!
I called Air Con because my thermostat would not run properly when set to Program (as opposed to Manual). The tech came out and said he could only get the thermostat to work when set to Manual and it would cost $800 for a new thermostat. I called another company and they promptly fixed the old thermostat. The tech took me into the attic to show me: 1. A badly leaning HVAC system that had been placed on top of inversely installed HVAC support stands (see pictures). The HVAC system is leaning toward the water line and I was warned the HVAC might break the water line and the HVAC system might fall over. 2. The HVAC system was only open to pulling air from one side, when it should have been open on both sides so it could pull more air. 3. The wiring had not been replaced when the new unit was installed, and official Lennox wiring practices were not followed (at a minimum the yellow and green wires were reversed). He said a permit must not have been pulled to install the unit, because it would not have passed inspection. We then went outside, where he showed me that the newer unit (installed about 2 years ago) was already leaking coolant.
The technicians Lakota and Tyler were friendly, courteous, efficient, and took the time to teach me while they did the troubleshooting. Found the leak and scheduled repairs - arranged for warranty claim on original supplier, took care of everything. My call to the office was promptly answered and the repair techs were scheduled immediately.
Very professional. This business has been taking care of our HVAC needs for several years.
Kevin and Jimmy came out and replaced my old AC system with a new one. Took about 7-hours to do a very good professional job.
This company hires really great people. They are honest and try to do best by their customers. I feel like they have saved us! Thank you!
( 1 week post install) While no one wants to replace their entire A/C and heating system, sometimes we just have to. I personally installed my system in 1995, when I bought my home, as I was in the HVAC world at that time. With the need to replace the system, I found the experience with AirCon to be excellent, as I started with a high bar in the first place. Their initial contact with a sales and installation tech was professional and forthright. He evaluated my current situation, performed heat load calculations, including existing insulation and U-values on my new high efficiency windows etc. Then he listened to my concerns and expectations and offered me appropriate options, without a hard sales pitch. The install crew as right on time, worked all day installing new condenser, evap-coil, furnace, discharge plenum, return air plenum, transition and new line set. This was a full system replacement minus duct work. Upon completion I was shocked to find the transition even contained an access panel. The crew cleaned up the attic area, and even vacuumed out the garage floor with all the fine insulation that inevitably left behind with this type of install. The crew was professional, and the overall installation was everything I expected. Wasn’t the cheapest bid/proposal I received, but there is value in the execution and confidence they have provided, and I'm pleased with my choice. Thank you AirCon, I will be recommending you to others.
Experience was excellent as always. 4 stars due to the six-month delay in the company following up for an annual system health check.
I just bought an existing home. The upstairs has been hot the last couple of weeks, so i called an HVAC contractor recommended by a family member (not AirCon). The first (unnamed HVAC contractor) said I need to replace the outside condenser unit. I thought I was in for a $4-5k bill. Calling AirCon was my second opinion, based on a recommendation from a trusted friend, for a second opinion to solve my problem with the upstairs A/C. Scheduling them was a breeze. The AirCon Tech arrived on-time, came in and asked questions to see what my problem was. He then began a thorough troubleshooting process checking both the inside (attic) and outside units. He checked voltages, amperage, temperatures, static pressure, etc. Very thorough with many trips inside/outside and upstairs to the attic! The problem ended up being closed registers in several rooms. Apparently the previous homeowner closed them to paint them and never reopened them. He also recommended adding a couple of lbs. of freon to get the pressures from the bottom of the normal range to the middle to ensure everything was squared away. This two-pronged approach fixed the problem (hot upstairs). The Tech even helped me get the Nest thermostats configured on my wi-fi network and app on my phone! Service is a virtue these days! When you find it, you tell others so it can be supported and sustained. I'm now a new, and intend to be, a long-term customer of Air-Con!
Prompt response - called late PM and they got to us the next business day. Implemented a temp fix while waiting on parts. Tech was professional, efficient, and knowledgeable. Will definitely use this company again!
I've used aircon several times for maintenance and just had a new HVAC replacement. They've always been very professional and have solid work. My replacement was done in the attic of a two story townhouse in 105 degree temperature. These guys worked their butts off and never a complaint. Always yes sir when I asked a question. That's pretty amazing. Update: well I may of spoke too soon. It turns out the installers did not hook up the baffle that directs air to the upstairs and down stairs. Aircon did come out and fix it the next day but it wasn't even hooked up. Which means the installers didn't even check their work. The big one was that they didn't tighten a gas line all the way and there was gas leaking for 24 hrs next to my 6 year olds room. Also today the City of Houston inspected the work and failed it. There were electrical wires run across air ducts and gas lines and the inspector said it's a fire hazard. I'm in real estate and have bought a lot of HVACs over the years. This has turned out to be the worst install. I expect more for a $18k install!
I have used Aircon Service Company since 2014. I think their techs are professional. I was hesitant about replacing my coils and condensers due to the cost, but their quote was better than the competition and the techs did a great job. I will continue to use their services in the future. Also of note: their sales professional did a great job of explaining the options.
Steven showed up on time. Did a great job. Found some things in the hvac system that needed adjusted, showed and explained everything as he was going. So far, I’m very satisfied..
I called them on a Thursday morning when my office AC went out and told them it was an urgent situation. They were able to get there that afternoon, and Steven was very knowledgeable and friendly. He got right to work and had the problem fixed quickly. Saved the week. Good pricing, too.