Reviews (43)
Great customer service
Unfortunately, we used this company for a very large custom home build. They were unable to rectify the humidity situation in the house, which ended up causing replacement of the entire staircase, after it warped, and cupping of all the upstairs floors. They have very poor customer service, and the male who answers the phone is extremely rude and they also do not keep the records of what equipment they used for warranty purposes. We were able to get a different air conditioning company to completely fix our situation. I also feel sorry for our builder who had to redo a lot of the custom work.
Prepaid for maintenance. Maintenance was conducted. 2 days later the AC system that was just maintenance broke. air champion came out and quoted me a repair price. I thought the price was high and was skeptical about my AC breaking two days after being maintenance by then. I decided to call another company and get a quote. The quote was for hundreds of dollars less. The second company informed me that whoever last maintenance the unit left some things disconnected which led to the disruption. This company has been known to retaliate which is why my name is not posted. I called their champion and informed them that I would like a refund on future maintenance that was not yet conducted, they ignored me and never gave me a refund. The people on the phone were extremely rude and unprofessional as well once they found out they were caught. Avoid this company at all costs.
Very rude, not professional whoever picking up the phone call even though service guys are very nice and honest.
Very reliable Company.using them 16 years. Installed the original a/c when we built and my replacement after 14 years.
We replaced an old AC system. Tim was open and honest about our options and he and Mario were great. They did everything they said they would do and were very professional along the way. It’s nice to find and AC company that can be trusted. New system installed and running great.
After putting up with an inefficient AC/Heating system for the last 10 years, we had a new heat pump AC system installed by Air Champion. The experience couldn't have been better. Everything went as Tim promised about the install. Mario, Pedro and the rest of the install team did a great job! Very hard workers, professional, respectful and our house was nice and cool when they left! We highly recommend Air Champion for your air conditioning needs!!
Joni has been my favorite technician since we have used Air Champion for our AC needs. He is very friendly, on-time everytime, and keeps us informed on what he is doing in detail. Air Champion is a great company with a great employee and Joni should be recognized for it. Thank you, Joni, for all of your help.
Joni did an excellent job on time and went right to work this young man is an asset to your company thanks
Great Company and Friendly Honest People
We have been utilizing Airchampion since first building our home as they installed the system. In the 4 years since being in the home we have had to have them come out after moving in to charge the unit as they didn't charge both before we moved in, replace each damper at least once, had to have them come out to fix the overflow pipe that wasn't over the pan and dripped through the kitchen ceiling which "wasn't their fault" and not liable for, used a/c tape to wrap around the blower in the attic instead of properly sealing it (quoted by a tech on a visit after I had to go and purchase as the existing tape had come loose), and now that it's hot outside apparently 4 years is a long time on a unit the 5 ton unit that covers 1800 sq ft of the house (2 bedrooms and an inlaw suite) I am told that it will not cool down overnight to the temperature we want (67*) as it has in the past. We've had the bi-yearly maintenance performed every year, changed the filters on time, everything that needs to be performed for the system to run the best it can has and is being done. I just can't buy the fact that 4 years the a/c isn't going to cool like it did "like it would in a car" i was just told. We set it at 76-78 in the rooms during the day when we arent in the rooms and then cool it off at night. It's not like it's trying to keep it at 67* 24/7. I will say that everytime that I have called them, they have responded promptly and in the same day unless we have called after hours which has been very helpful but I just dont know of anyone that can pretty much guarantee they have to call their a/c installer/repair at least 2-3 times a year.
We have had the pleasure of working with the team at Air Champion for over 10 years now. They are knowledgeable, trustworthy, fair and just wonderful people. We are thankful to get to work with such a great company. Highly recommend.
Mario and crew just completed installation of a new 4.5 ton Trane A/C, furnace and evaporator system. The unit they replaced was a Trane heat pump installed when our home was built. These guys are excellent - a real credit to the AirChampion organization. Got here on time, were respectfull of our property and they really know what they are doing regarding the equipment they installed. I have been a very satisfied customer of AirChampion for 23 years. They installed the original Trane equipment in my home and have been our A/C service provider ever since. Armando, our outstanding Service Technician, has taken care of us for past 15 years. These are good folks to do business with.
Was pleasantly happy when James, from AirChampion came out to diagnose my A/C problem this morning. James was to arrive at 9 am but called to let me know he had to stop along the way because mother nature was calling, but his call was very much appreciated to let me know he was running a few minutes late. This is what you expect a technician to do. Once there, James knew exactly how to go about detecting the problem and before he left me, he assured me that the two installers would be out first thing in the morning to replace my evaporator coil and that he was going by to pickup my new evaporator this afternoon. Kudos to you James for being such a professional technician.
Air Champion team provided great service on my AC issues. From troubleshooting to getting the job done, all was handled promptly and professionally. My AC had several issues but it is running like a CHAMPion now! James and Tory provided excellent service. Give them a call!
Ivan and crew were able to fix my ac after having 2 other guys come out. Did awesome job.
My a/c was not cooling properly today, called Airchampion (friend recommended). They sent out Mario, diagnosed and fixed problem in no time. Great service!!
Got service from tech Mario he's the best ! Great job
Called to get maintenance to my AC a tech was sent who was very professional took take of my unit. Great Job Ivan!!!
Today I had my system replaced with Trane equipment. The crew that showed up today was very professional. They took care of my flooring and carpet as if it was their own home , system is running perfect. Thanks Mario and crew for your professional job. Would definitely be using them in the future.