Reviews (40)
Scheduled a plumbing appt for Thurs. Entire day went by with no tech. Received a call late in day from dispatch asking if we could reschedule for Friday. We selected the morning window (8-noon). It’s 4:30 pm now. We have called in several times today to get updates. Really rough customer service. We just cut bait and scheduled another plumber.
Our heat went out and He was here the next day early. Diagnosed the problem, got it working partially while the part was ordered, and was back the next day to install it. Price was very fair. I had thought it was going to be very expensive, but, as always, every time we have used Wilson's over the last 15 years, they have always been fair, and honest. Even noticed something on our new system (installed before we bought our new house) was missing, it was a dust cover that they used tape over, Art and his son in law replaced it without question. They did not leave until they completely checked everything out, and that was a fast process also
$150.00 weekend/after hours charge - understandable.. $365.00 capacitor part charge - I don't know; the one replaced cost $16.95 at various supply houses.
They tried to sell me an air handling system that I didn't need in the Summer of 2011 that I did not need. The service tech was so lazy that he didn't even bother to put the side panels back on the outside A/C unit. Use anybody else besides this company.
Wilson replaced RUUD AC 5 years ago. Stopped cooling in May. Came out and put stop leak in it as said RUUD coils leak. We were not told this when we let them replace the unit 5 years ago OR we would have bought another brand. Just talked to Melissa.. she said will have tech out this afternoon for $99 and tech would tell us how much more to fix the RUUD AC as they do not honor Wilson's warranty. Tech in May said Steve Wilson is still in company. Declined...
My step dad needed a new unit. They showed up on a HOT July Friday night and we had cool air by Saturday afternoon.
very helpful and attentive people
Great place - solid people and reasonable prices
I would never trust this place to enter my home again for anything, awful experience,
Had a leak under my sink. The service person was so courteous and knowledgable about the Issue. Fixed it fast with a smile. I would recommend this service person to everyone.
My heater wasn't working and it's 30 degrees outside. They gave me an appointment time for 3:30, so I made sure I was home by 3:15. An hour later I called their office since no one had arrived. They said someone had come by my house around 2:30 and no one was home. They offered to have someone else come out, but would be charged an "emergency" rate, or wait until Tuesday since Monday is a holiday. I have used them for 7 years, but never again.
What happened to your company, Mr. Wilson? I wouldn't say that they're fast... maybe more like half-fast. 0 Stars would be more appropriate for the way this company handled their business. I wish I had told my parents to check out Yelp reviews for Wilson before they chose a plumber. It is sad to see so many unhappy customers posting recently when in the past it appears you were providing great service. The older reviews are positive, but unfortunately this is not one of those reviews. Just send them your money and be done with it because they will do poor quality work then "fix" it by making the problem worse. My elderly parents had Wilson out to fix a leaking toilet ring and the tech succeeded at making the toilet swivel and wobble. The leak was not fixed the first time, however he managed to make the toilet swivel and wobble like its part of an obstacle course. They eventually fixed the leak but left the toilet wobbling all over when you sit on it. Oh and they permanently damaged the floor by spilling glue on it. This would be funny if I didn't spend close to 700 dollars for the screwing. Check out their Yelp reviews if you don't believe me.
Extremely overpriced. They came out to give me a quote and they are thousands of dollars higher than anyone else. Insane.
Es una empresa con la calidad necesaria para clientes exigentes.
0/10 would not recommend. Wasted my time when the word "insulation" came up in a competitors bid and my inspection report. Wouldn't even bother to come out for other issues not related to insulation.
Organization installed A/C coil incorrectly and may have caused premature failure. They did not register extended warranty as they indicated they did. The owner will not talk to women and refused to come back after service attempt failed to make proper repairs. Buyer Beware of this company. Better Business Bureau has also been notified.
I took off work for an 8am to noon arrival block. Called three times and was told each time that Plummer would be at house in 45 minutes. Finally cancelled at 2:30pm. I then called Baker Brothers and received a very quick arrival (30 min) and great service. Wilson has horrible response times and wasn't courteous enough to even call. I do not recommend them.
**BEWARE** WILSON WILL NOT HONOR THEIR WARRANTY AGREEMENT** We used Wilson to install our new HVAC system and 6 yrs ago and thought they were great. We even used them annually as our maintenance and check-up w/ no issues...but you really find out about a company when a actual problem comes up. Our AC stopped working Saturday night about 7pm. We called Wilson's 24/7 number more than once and got no answer - Never a call back or anything! We had to use another provider to repair our unit because it was a 100 degrees and Wilson was MIA! We called Monday to find out why we never got a call and get a refund for the out of pocket cost from the other provider, since we had a 10 yr "Gold Warranty" that was supposed to cover all parts, labor etc. We have met all terms and conditions. The manager Carrie was rude to my wife when she called and was rude to me when I called. They basically told me sorry we left you high and dry w/ 2 small kids in a house w/ no AC in the summer time. That's the customer service you can expect from Wilson Stay away and find somebody worth your money that will cares about their customers. I've already filed a BBB case in hopes to resolve - civil suit to follow if they want to be crooks
This company installed the HVAC system in our home prior to our purchase and the prior owner bought a service contract which was transferrable to us. In January I had them come out to perform a service check. They sent a technician who looked barely out of high school who could not perform the check as he could not figure out how to access the unit. I asked him to report that back to the office as I did not feel we got a complete service check. I never heard back from anyone following that visit. This week I scheduled our spring AC check and specifically asked for an experienced tech due to the problems last go round. The tech that came out today was great, very professional, and indeed could access the unit. The filter was in desperate need of a change as it was not done at the last visit due to the incompetence of the tech. Now Wilson wants to charge me $70 to change the filter (which is supposed to be included in the service check - the cost of the filter). After explaining that the last tech did not check it, the company is still unwilling to change the filter unless I pay $70 for the filter. While the tech was great this go round, the customer service of Steve, the owner, is atrocious. He is willing to forego having us as a repeat customer over a $15 filter because he hires teenagers who are poorly trained an incompetent. If you do decide to use this company, ensure you get someone who knows what they are doing, because the owner will not make it right if they fail to do their job right the first time.
The company is great. They have serviced our house for all our needs and our rental property. they are always on time and they stay till the job is done. I recommend them to anyone that needs plumbing or hvac service.