Reviews (22)
Like others have experienced, my home warranty company sent Lumart to check out my AC system. I guess Lumart must get the majority of their customers through home warranty companies because I don't know who would hire a company with a 1.5 star rating. Lumart tried to get me to pay them $1500 to relocate one of my AC units by claiming they didn't have enough access space. This is despite having many other companies service my AC unit over the years. Stear clear!
I could not have been more pleased. Excellent service. The technician answered all my questions and gave helpful information. Would highly recommend.
Through First American Home Warranty sent out to validate that coils were leaking and low on Freon. Unit has been shut off for 2 weeks. Technicians report verified evaporator coils rusty and leaking. Low PSI. After 3 days they reported back to warranty "coils were frozen and Freon low" and needed maintenance. Direct contradiction of tech write up. Claim was denied. Fought with Warranty to get claim reopened. DONT USE THIS COMPANY.
RUN AWAY! One star is too many. We were assigned this company through our home warranty. A tech came out and told me that the problem was a clogged filter and no filter in the return (returns should NOT be filtered). When that didn't fix the problem, he told me that there was a Freon leak (that he couldn't find) and he needed to have his boss contact the warrant company for authorization (all work was pre-authorized by warranty company because of COVID). Then the boss says he needs to come out himself because he's losing money on the deal having to come out so many times. He told my wife he would call when he was on the way, but never did. When we called at the end of the day to follow up, he said he had been to our house but never tried to call us because we "don't have cell service at our home". He opened the chained gate at the front of the driveway, looked at the outside unit, and WENT INTO THE ATTIC AND HOUSE WITHOUT PERMISSION OR ANYONE HOME! He then claimed that the outside and indoor units don't match up and therefore no repairs would be covered by the warranty company. He said that there was an electrical problem and the entire unit needed to be replaced. When we called the warranty company to complain he lied and said he had permission to be inside our home when he NEVER had permission. I had another company out and they found that the Freon was not low, told me to never put a filter on a return because it will damage the system, and found that a wire had been disconnected from the attic system (which was connected until after they came to my home without permission and supervision) causing the unit to not work properly and short out. He replaced the wire that had been disconnected, checked the entire system inside and out, and found no other problems. A week later all is working well again and appears to have been a thermostat problem from the start.
When the only positive review is from a random person with only one review.... you have to wonder. This company must only stay in business by cheating with home warranty claims. We had work done on the AC and some work was not covered by the warranty - secondary drain pan was not covered. I owed them some extra on top of the trade fee. I wrote my check for $500 and they left. Went up in the attic to see the new secondary drain pan and the work they did - old pan was still there. Still the same drain pan as before and they refused to come look at it or acknowledge that it was not replaced. Filed a complaint with Old Republic Home Protection, but this is the kind of service which will keep me from renewing the home warranty. I’ll pay more money for a reputable company.
Somebody said the phrase, "run away." It is an understatement. You seriously need to run away. My home warranty company (First American Home Warranty) contracted with this company. When I found out who was coming I called the company asking for a different one. The technician came in the morning. He was not very talkative, and I had to even ask him was his name was. After he checked the unit, he told me that it needed freon. (the person that came later in the day told me that the unit was a two-year-old unit and it did not use freon). As the guy was leaving, I asked him he was adding freon. He responded he was not. Fortunately, I had the unit looked up and I knew what was going on. I knew it had some leaks. The guy did not mention any of that. When I told him what was going on, he implied that was the reason why it needed freon. I also asked him where we had to go from there, and it did not give me an answer. He said that the office would give me and answer and recommendations. They would contact my insurance company in 24 to 48 hours. I asked him if he was going to add freon and all I got was "No." No explanation at all. I tried to get an answer but he refused. I had never had anyone worked on an appliance in my house and not tell me what was going on. The company called and I told them that I was cancelling their service. The guy kept telling me what was going on and I told him I did not need the services anymore. Later, he called the insurance company and the insurance company was with Lumart on the phone and I explained why I did not want this company at my house. The insurance company was still pushing it and I ended up canceling the policy. Please run way!
VERY!! VERY!!VERY!! HORRIBLE 🤬 The warranty company refer them to come out. We needed a new unit for our downstairs, the owner was smoking as he was talking to me He wanted to know if I was paying cash or check before he even started the work. They put the new unit in on Friday by Saturday it wasn't working. We have twin newborn and he told us it might be Monday before he can send someone back out🤬🤬. If you want the job done right stay away from this company.
Love it!! I got great service and this is only my second time working with them. I will be sure to to call them for every and all the problems I encounter. Keep up the good work :)
Horrific experience! The guy that was sent out did not fix anything. If I could give negative stars I would!
Terrible. They lied to the warranty company what they did and pushed the home owner to purchase additional services. Scam.
Horrible, horrible, horrible company. Do you not use. If you're home warranty plan suggests them say NO! They lie to you and tell the warranty plan another thing in order to overcharge for services. Told me that my AC unit in attic and outside were bad and needed to be replaced. Called home plan for second opinion, stated that due to the information (pics only) they had to review to see if second opinion was warranted. My review was denied but then reversed because home warranty plan stated Lumert gave inconsistent information. Another HVAC company came within a week and said there was no need for anything to be replaced, the sensor bulbs in the attic needed to be fastened tightly. This was done and have not had issues since. Lumert lied to me, lied to home warranty, and tried to get us to pay THEM to replace both units for $6,000. Do not use this company.
Wow!!!! Never use this company. There apart of fhe Home warranty scam. They will lie to you about the problem. And then try to charge you extra for matience. There the most un-professional business i have ever dealt with. The girl answering the phone is so dumb!!!!!! The African guy who owns the business is a liar and cheat. Anybody who works for this company scam artist. Word to the wise. Dont use this company. And cancel your home warranty ASAP..
Even if you have something that is covered under the terms of the warranty contract, they will do their absolute best to make you pay for something that they purport is outside the scope of the covered repairs. I've dealt with worse though I can't remember when.
Do NOT let these liars in your home. Do not let your insurance company send them to your home. They are terrible. They, similar to others reviews, told me I had a "dirty coil" which I later realized they did because most insurances do not cover "cleaning" so they got an extra $250. My ceiling collapsed from a leaking issue and now it's worse than ever because nothing was fixed. When I called to ask them to come out and actually fix it, the rude owner got extremely defensive calling me a liar that my unit was not working and that they didn't fit it. Don't do it, folks.
Worst Air Conditioning company ever. Terrible customer service and very unprofessional. I was trying to get my compressor installed and the owner said they can only do it between 9-2 and if I want it installed Then he advised me to miss work and hung up on me. Also, The owner said they take cash only. What kind of business is this?! Oh and did I mention that First American sent them to my house.
This contract was very disrespectful to begin with, which should have been a red flag. I was assigned them using First American Home Warranty. They came to my house after I had explained the problem, only to tell me that they did not have the right parts to fix the problem. It turns out that the issue was coolant. What air conditioning company doesn't have coolant?
Worst Air Conditioning company ever. Terrible customer service and very unprofessional
AWFUL EXPERIENCE...(had to mark a star so the review would publish) They did not fix the issue, said they did, when we called to schedule them to come back out to diagnose the issue (giving them the benefit of the doubt) they refused to schedule and spoke to my husband and me like we were children who couldn't understand English. Even threatened us, saying he knows where we live. When I asked to speak with a manager, the man stated he was the manager, I highly doubt, and so I asked for the owner and got hung up on. Save yourself the trouble and DO NOT USE THIS COMPANY.
Bad experience please if you love your home stay away from this stupid people. they show up not looking like a pro. the dude they send to my house didn't even spend no more than 15 minutes checking out the unit and just told me like 2 or 3 things have to be fix took my $60 since the insurance company is paying for everything else. that was 8.6.15 today is 8.12.15 and still no fix have called the company at least 7 times the phone just ring nobody picks up the phone at all. BAD COMPANY. my insurance call them that the part for my house is ready and till this people haven't call me to set up a appointment. last time they were at my house they didn't even call me to set up a time frame they just call me while I was at work saying hi. we on our way. its 108 degree here in Dallas TX. and this people just don't care stay away from them I will be posting bad reviews for this company every chance I got because they Have no soul
I would never allow these people in my house after the way I was spoken to on the initial call. I was referred to this company by my Home warranty plan for a broken heater. I called over to make sure they had availability today (it's 31 degrees as of 3pm today). They were so rude on the phone I called the home warranty people back to get someone else. When they called to cancel the ticket, the man who answered hung up on them! Apparently, this company doesn't want to stay in business very long.