Reviews (100)
Great prompt, friendly service on a holiday!!
I have never reviewed any business and probably won't going forward, but I had to make an exception for Jade Air. I have never experienced such good customer service from any industry, anytime, anywhere. They are responsive, professional, compassionate, and transparent. It was truly amazing to me how above-and-beyond they went to make sure they did everything they could to fix my HVAC unit in the fastest, cheapest, and most effective way possible. I have shared my customer experience story with anyone who will listen, it was that good.
I called in to get a quote and the owner was so helpful and knowledgeable. He made me feel better about the decision I have to make. He didn’t try and Sale me his services just was there to give great advice.
Over the past few years I have used Jade to fully replace 2 systems and repair parts of two other systems at my rental properties. Gilbert and his team were great to work with, very responsive and get the job done in a timely manner. Highly recommend for a quick and painless process
FANTASTIC business. This is a family business that does quality work and really cares about their customers. They completely changed our HVAC system and provided fast and quality installation with competitive prices. Communication was excellent. All I kept thinking during this process was how this company could be so nice! Not used to that kind of personal, quality, honest work nowadays.
I had them replace an AC unit back in 2018, and they did a great job! They were prompt, courteous and fast. As for customer service, I will admit I did have a little trouble at first with the ability of the call center they use to get me through to the right people when it came to servicing the unit. However, once Gilbert, the owner, found out about this issue he went above and beyond to make me feel like a VIP. After that, I never had an issue getting attention when I needed it. I truly appreciate the personal touch, and as a result I recommend Jade Air for your HVAC needs!
The mechanics and owner are Such nice people, quick to come check and repair my AC!! So helpful and affordable 😃. I will have them back for my other unit. God bless y'all !!
Jade Air was very responsive and helped me with an AC situation I thought wasn't fixable. I highly recommend them.
Jade Air's owner, Gilbert, was very honest and patient as he explained what was wrong with my AC unit. No matter when I called, he answered and was so polite and professional. He sent his nephew and friend to replace my unit and they were efficient, effective, and polite. 6/6/2022: Even two years later, Gilbert still answers my calls for help and send his nephews Eric and Nick and son Jade to help me with concerns with the AC units, no matter if it's on the weekend or a weeknight. It's a family run business and they all make you feel like you're well taken care of. Thanks again!
My AC went out when it was 90+ degrees out and Gilbert was out to my house to fix it within a few hours! He even gave me tips to prevent this from happening the next time. I will definitely be calling him every time I need help with my AC!
To begin they were very professional over the phone. They explained the ac maintenance in a way I could easily understand. They arrived on time and the work was done in a timely fashion. They even solved a problem for me over the phone the next day.
Gilbert was super nice and walked me through how to fix my botched thermostat replacement and I was able to back up and running. Really appreciate his honesty and saving me a service call on a holiday weekend. Will definitely use him in the future.
My A/C broke and they said they’d be able to fix it. They rescheduled on me 5 times, I left work early three of the times to meet them. Incredibly unprofessional and this experience has left me incredibly frustrated. Would not recommend. Find someone else.
After getting multiple quotes that were 2-3x higher than expected, I came across Jade Air and was finally quoted an appropriate (and extremely reasonable) repair price to replace an AC unit. The staff communicated very well and were out installing our new unit immediately. Don't waste your time messing with other big name, little service companies working the metroplex.
I had an emergency leak at my home and the owner of the company called personally and helped me with my issue. He also followed up in the evening to make sure everything was working properly. I strongly recommend their services
Incredibly knowledgeable! Same day callback, and they were able to help troubleshoot my A/C issues over the phone. Gilbert was patient and took the time to explain the details of my unit and outline some potential hurdles moving forward – even followed up afterwards to make sure everything was operating properly. Would recommend time and time again for any A/C issues!
I’ve used these guys to repair my ailing AC every summer and they always come through. I love them. These are really good people who do a good job at a very VERY fair price. They are nice and I can't say enough good things about my experiences with them. This is the second summer in a row that one of my units has decided it doesn't wish to work and Jade Air has come to the rescue. They have found ways to patch my poor old systems together and keep them cooling. You can't ask for much better and I've certainly dealt with much, much worse!
Excellent customer service. I cannot emphasize enough how informative and helpful Gilbert was. I would highly recommend for air conditioner repair and replacement
I’m so thankful for the 24/7 services Jade Air provides. Late ⏰ on a extremely hot June evening and my AC stopped working. I talked to Gilbert and he said he would be at my place in an hour. I think he got to my place within 20 minutes. Within 30 min he got my AC working! Hallelujah! I will definitely be using his services again!
I scheduled a service maintenance request. Gilbert said service person would be here between 10AM and noon. At 11:45 I called and received a return call within minutes, I was told they had an emergency. They would be here shortly not to leave it would be between 15 minutes maybe an hour or so. Around 2PM I called and was told they were still coming, as if I would wait. I did receive exceptional service from Wolverton Air this morning! You be the judge.