Reviews (34)
We cannot say enough good things about this company! We were having problems with our air conditioner. They responded promptly and continued to make sure we were taken care of until the part could be located and installed. Everyone we dealt with was professional, friendly and went out of their way to make sure our problem was resolved.
So, not only these ppl are crooks, but the shear audacity for corporate to call and ask if I want to renew my 'warranty'!!! I am not mad because the issue is not covered under warranty, Im furious that it took 5 'technicians' to come and discover this. Many missed appointments and such in between too. Dont walk away, run from this place!!! (You have been warned...)
Great company. Terrific manager I take care of business 100% professional straightforward and easy to talk
Everything I needed they did not fix. They made excuses why they couldn’t fix these items
The technicians are wonderful- they are communicative, helpful, kind, and timely. We have been using BFS for 5 years now because their service is so good. The customer service is horrendous. Lisa is who typically answers the phones and she is rude, dismissive and acts like it is a huge chore to get on the schedule. I've talked to her on three separate occasions this year and each time I talk with her it gets worse. This most recent exchange I was simply trying to get on the schedule and when I said I couldn't do mornings because I take my son to school and wouldn't be home in time her response was "what do you do stay there all day with him or something" I dont really understand how that is any of her business or why it should be a contributing factor to getting a tech out to fix an appliance. In a previous encounter with her instead of simply getting me on the schedule for AC service she spent 5 minutes trying to tell me how it is completely normal for my AC unit to run upwards of 8 degrees higher than what its set at. I didnt call to get a lecture on how to operate an AC unit I called to get a tech scheduled to come service my unit. We would like to stay with BFS because we truly do have nothing but good things to say about the technicians but if the customer service remains how it is with Lisa then we will be taking our business elsewhere.
Horrible! Rude! If anyone is looking for reviews to see if they are worth doing business with they are not. Unprofessional, rude, money hungry.
I am a new customer. Just over little over 3 weeks now. I confidently called to get my shower bathtub dripping issue resolved. They scheduled the tech on the 4th day from the call. Upon arrival the tech said “yes you have Platinum Package, but it doesn’t come with ext plumbing “ so we cannot replace the $50 cartridge needed to fix your issue. I was very disappointed. Called the local office who said I’m beyond my 10 day grace period and cannot add the extended plumbing now. The same answers I got from the head office in Florida and there seemed like a big disconnect. I’m left with the issue unresolved.
very rude customer service. service calls wont be addresd quickly.last 2 years their service went very bad compared to before. DO NOT SIGNUP this warranty service in DFW area.
I’ve had them servicing my homes for few years. Brandy and Lisa are always prompt to help. They help get someone to the house to resolve the issues fast.
Retraction of Previous Posting: I did receive a 2nd contract for the amount of $606.38. In the future I would ask that the company ensures only one contract with accurate pricing to avoid future confusion. Thank you.
I used their service on many of my rentals. They always respond in timely manner and call before they start the repair and after its completion. Repair done to renters satisfaction. Once we assigned the task they completes it. I totally rely on them. They are good to keep for my business.
Chris Myhre was very professional and on time.
BFS has been great in providing the service in a timely manner.
All of your techs who have come to our home to do repairs have been very knowledgeable and Professionals. Very happy with their work, prompt response to service request and customer service which kept our service contract with BFS for 8 + years.”
BFS is an excellent provider for home warranty. Their staff are very helpful and responsive to any requests.
Writing about a great service received from an awesome technician named Mo. He thoroughly explained the problem I have with the AC unit and repaired it. Also educated me about things I could do in the future to avoid problems. Appreciate the service very much!
They make sure to go above and beyond to get things done!
Been with BFS for 10+ years now. Great service and trusted company when it come to home care (AC, kitchen appliances, faucets, toilets etc). Highly recommend them. Great value!
Great service,Love the no deductable plan.
The performed the repair maintenance professionally and they resolved the issue right away.