Reviews (98)
Update: I have spoken with the Ops Manager. Still trying to work final steps on the install. This will be trip #3
Excellent organization. They helped me diagnose a intermittent failure that has plagued my unit since it was installed 4 years ago by less talented AC contractor. The person who took my call (Jennifer) was extremely helpful understood my concerns and made sure to talk to the service manager (Lahcen). They patiently worked through the process to identify the problem and get if fixed. Looking at small inexpensive solutions and eliminating those before moving to a more detailed fix. And you know what they fixed it. What others could not fix they did. They are honest, prompt and work hard to make sure the problem is fixed Air Serve of Dallas is lucky to have Keshawn, John, Lahcen and Jennifer. Especially Jennifer I 100% recommend Air Serve of Dallas.
The attention to detail Romario Guevara had going over the HVAC units was unbelievable! The things he pointed out that had been neglected or were in need of repair makes me wonder if anyone has ever done such a thorough job as Romario did. Thank you for the quality of care that was taken servicing my two units!
I knew ahead of time what I needed. Out of 17 bids Aire Serv was one of only two companys that came back with an honest bid at an honest price. The others all were trying to sell me alot of things I knew I didn't need including a new cement pad.
Keshawn was on time and professional. I’ve used Aire Serve at my home since 2016 and they have been reliable and consistent with their services and technicians.
This was an extensive work, since we needed a crane to place the AC on the roof. AirSev handeled the entire proccess professionaly, on time and with care.
Zach was amazing
Zach did a Great job!
Keyshawn was very polite and knowledgeable. He took the time to explain things to me about my systems. Would definitely use them again!!!
Keshawn helped us today. He was great. He showed me what had happened and how to resolve the situation on my own next time. He was extremely helpful and easy to work with. Thanks very much.
Carlos was superb. Polite, knowledgeable, and efficient.
I'm having issues with an AC/Heating unit they installed earlier this year. The fuse inside the unit keeps blowing, and my thermostat keeps showing errors for the Aux Heat. They are not being very helpful with finding the root cause. Instead they are trying to charge me $600 to rewire the thermostat that's inches away from the unit that probably should have been done when they installed the very costly unit
The service technician was thorough, on time and courteous.
Aire Serv has been Serving us for 5 years now, they are on time and ALWAYS good a good job! We have them in Autumn to service the heat and again in the Spring to service the A.C., always a good experience!
The technician was here on time. He did the system maintenance and corrected problems he found. He was cordial and business oriented.
We had a regular maintenance appointment the next week, however our AC decided not to cool on a Thursday afternoon. Called around 4:30 and the manager of the techs answered the phone and said he could have someone out the next afternoon. We received notice when they were on their way. They arrived on time and were quickly able to detect the problem with a bad capacitor. Had it changed and ready to go in no time. We were sent an email with pictures and explanations. Every person we talked with was pleasant, respectful and knowledgeable. Loved working with this company and have the regular maintenance contract. Would highly recommend.
I'm a member of their Aire Serv® Advantage Plan for twice/year maintenance (HVAC in the fall, A/C in the spring). John was my technician, and he was great. Very professional, mindful of walking in my home with boot covers on, respectful of my space, communicative, etc., which is extremely important to me. He also gave an overview of what he was going to do, about how long it'd take, confirmed with me if that sounded good, and then proceeded. So pleased with this technician, I hope he is the tech who visits in the spring!
Very kind, very quick to come out! Will use them in the future!
My A/C system was doing nothing but pumping warm air, so I contacted Aire Serv of Dallas. They sent Carlos out the next day, he evaluated the system, and gave me some options. I wound up deciding to replace the whole unit. They gave me a written quote and scheduled the work for the first day that was convenient to me. (I checked around and found that their quote was in line with others I had seen, and they arranged financing for me.) Carlos, John, and Rolando arrived right on time, covered everything with tarps, and got to work pulling out the old equipment and installing the new. Then they cleaned up and showed me how to operate everything. There's no getting around it - if you want good equipment and professional installers, it's not going to be cheap, but I felt like Aire Serv was fair with me, and I'm' comfortable recommending them to anyone.
Great job and extremely happy with the level of service I received from Aire Serv.!