Reviews (100)
By far the worst service EVER! They bill you before coming out for AC/Filter servicing. Brandy will never ever return your call. Technicians don’t ring the bell they walk up to the door just to say they came by. Luckily I’ve got it on door cam. Save your money go with a company that has business integrity! Hopefully this review will make them return calls but I doubt it they are crooks just like the Realty company that owns them.
Thank you Rhonda for referring Cool Texas Air to us . They got us running back on a timely manner.
The Best way to know a great profesional is knowing how yo treat a customer. Excelent Attention and Quality in his services.
MY AC was down at my son and daughter house I called Cool Texas Air for help they were very concern and they immediately got there technicians Mike and Keith took care of the A/C repair I would recommend them to anyone for quick and professionally repairs excellent customer service for Mike and Keith
These guys are top notch. Brandy the mannager was quick to respond and fit us in their schedule. Professional, honest, and thorough which I appreciate these days. I don’t feel like they try to sell you equipment that you don’t need and they explain to you all your options for repairs. Mike and Keithare two of the techs we’ve had, great service. Will continue to use these guys for any future needs!
Great service and customer service. Just wanted to add since my last review. If I could give this company a 10 I would. They have been so reliable. We have had 2 problems since buying the house. Cool Texas Air has stepped up both times and got our system up and running. Thank you
I highly recommend it, if you want a service well done for a good price they are the ones
AC broke and they were at my house the same day. Love the workers and would recommend them to everyone I know
Excellent service and super professionals, I appreciate the fast attention they gave me, I recommend them 100%
My AC stopped blowing cool air the night before, so I called around to other places--the earliest they would be able to swing by is by the afternoon. This summer heat being crazy hot, having to wait additional hours for a technician to come over was becoming unbearable. Happily, Kevin answered at 8 am sharp and said they'd have someone right over to take a look at my issue first thing. Twelve minutes later, Mike and another technician arrived and took a look at the issue. In all, everything took approx 30 minutes (thank GOD!!). They were very friendly and polite. Obviously, the worst case scenario is having to replace the whole unit (ours will need that eventually anyways), but I found their prices very reasonable and would definitely use their services again the future. Thank you! Note: This isn't a paid review and I didn't get a discount for this post.
I contacted Cool Air on a Sunday and got an immediate answer from the owner Kevin. He was able to set me an appointment up for 8am the very next morning. Although some issues arose that made them unable to make the appointment time, they went above and beyond with their hospitality, which earned them this 5 star review. My service technician Keith was very knowledgeable and immediately was able to address the issue and got right to work fixing it. All in all, I just needed refrigerant and he even went further to personally clean out my air intake vents. Due to the issues that arose that caused the appointment time unable to be met, Brandi and Keith even gave me a more then fair discount on the services. Due to their customer service expertise and knowledge, I will continue to use Cool Air for Al of my HVAC and heating needs.
I was able to work with Keith who was very professional and polite. He took the time to explain when I had questions and made user that my home was cooling as it should be before leaving. This was in the middle of summer and they were able to service my system early in the morning to avoid me sitting in the heat all day. I would defiantly recommend this company to anyone in the future.
Have been waiting for more than a month to get my A/C serviced, I keep getting the run around about parts and shipping errors. No one returns calls.
I woke up on a Saturday with my A/C not running. I called Cool Texas Air and the owner, Kevin, fit me in to their schedule the same day. The technician arrived earlier than expected and had my A/C running in no time. He took the time to educate me on how the system worked, showed me all the gauges so I could see the numbers for myself, and talked to me about some different options. Meanwhile, Kevin kept in contact to make sure the job was done well. On a day when the temperature is above 100, I can’t express my gratitude enough for how these people have gone above and beyond to take care of my family. I will never call another company.
This place was great !!! Customer service and tech were perfect had are ac working again in no time for a low price . IF YOU NEED AC WORK THIS IS #1 in San Antonio …
Mike just came by to fix the AC!!! He was amazing!!!!!! Best guy ever. 110% job and honestly the best ac guy we’ve had come out. 10 star rating for him.
A/C went out the night before. Once I got up I called at Cool Texas Air 7:30am, they don't open until 8am. I was expecting to leave an message on a answering machine, but the owner of the Company Kevin answered at 7:30am. I was not ready for that. LOL I told Kevin my problem, and told me not to worry, and he would sent Mike out first thing. Mike arrived at 8am, found my problem with in 15 minutes, said it was a blower, and he had one on the truck. It was going to be a very hot day, Mike worked so quickly, and got my A/C back up and running by 10:15am. Also during the conversation with Mike, found out the company also does other work like repairing ceiling cracks, dry wall repair, landscaping, and a few other things. I would recommend Cool Texas Air for all your A/C work.
This team is absolutely amazing! Mr. Kevin Clark was responsive and so very polite. His team came to my home when my AC wouldn’t work during the recent heat spike. I would recommend this team of technicians to any and everyone who needs any services.
A friend of ours Works here called her on a Saturday because we had issues with our A/C she called her boss & the boss got in touch with his weekend tech it took only about 1 1/2 hours & the tech was out here working on our unit. He was knowledgeable about working on units he was professional & did a great job trying to help, fixed the issue & we were very pleased with Cool Texas Air we recommend them for your repairs.
The owner Kevin was very professional, honest and kind. His Tech Mike was awesome, fast service and even put shoe covers on without me asking. I will be using Cool Texas Air in the future. Highy recommend them!