Reviews (100)
We were lucky to get Ricky as our plumber. He was very responsive, professional, and very respectful to the property. 5-star experience
Fantastic company, we had a difficult to solve issue with our tankless water heater and the techs at Sirius were able to discover and resolve the issue. Great job, tankless experts. Highly recommend!
Cody came by for my free HVAC check and was super thorough and explained everything in perfect laymen term for me! Very pleased with their service and AHS warranty for covering my refrigerant update! Definitely ask for Cody next time you call Sirius!
Roger was very nice and very quickly resolved our clogged A/C main drip line. Over the years we've had this problem several times, with multiple technician trips to finally resolve the issue from other companies. Roger was top notch!
Sirius Plumbing & A/C did a terrific job diagnosing and eventually replacing one of our AC systems. They work through American Home Shield in a service, called pro connect and coordinated the replacement for us using our insurance at a considerable savings. They are one of the few companies that is authorized by AHS to do the replacement service. We are very fortunate to have Sirius Plumbing & A/C work on our AC systems. We will go nowhere else.
Sirius is the best customer service and performance I have had by a mile! They so courteous and professional! If you are having an issue please give them a try! You will not be disappointed!
I was forced to used this company through American Home Shield. They did the initial pre-season service for summer, and said everything looked fine. One week later I have a big leak in my Attic from my AC unit. Two inches of water sitting in the attic. Tons of secondary damage to my home. I originally had their plumber come out. He told me he would transfer me to their HVAC dept. He also told me they should have blown out the lines when they did their assessment, but didn't. They never sent out their HVAC, and put their American Homeshield calls on hold. Then they told me to call another place for the repairs and damages; b/c they were too busy to deal with it. WOW! Over the last year these guys have been out several times. Every time they find something different they ask me to pay additional for. Always trying to upsell for thermostats and various other non-essential things. When they came out for the Summer tune up; the guy "Cody" complained about something being done wrong on the AC unit; when in fact HE WAS THE ONE WHO WAS OUT LAST TO WORK ON IT! HAHAH.. I had kept the paperwork to show him. These people are full of it. I just noticed they responded and noted that they "Did not tell me they were too busy, and that they were following protocol by waiting on AHS to send in the work order." THIS IS A LIE! The girl on the phone literally told me "TWICE" that they could not take any more calls for the day and put AHS on "HOLD" so there was no way they could send in the Workorder! I spoke with American Homeshield 3 times, and they verified that Sirius put them on hold; so they could not schedule an appointment. The lady I spoke with asked their manager TWICE! They told me both times that they could not help me, and I needed to check somewhere else! So they their response is a LIE. YIKES! At least own up to what you said. This is just scummy. You aren't "Following Protocol". You guys serviced me for a pre-summer tuneup two weeks ago, and you didn'
We have American home Shield warranty and they assigned this company to do toilet leak repair/ faucet replacement and repair shower valve. They fix one thing and they create another leak ( they dont check after their work). The shower had to come back three times to fix a leaking valve and the tech doing the work scratched the valve handle and not even accepts responsibility for the damage. We call the manager ( Damien) and always goes to voice mail or tell us he is in a meeting and he never reply back to our issues and concerns. we opened a case with Home Shield to replace a water heater and Sirius want to charge us$278 for hot water heater replacement permit and we called the city of Frisco and the permit fee is $40 They want to charge $1493 that we have to pay out of our pocket not to mention that the insurance company are going to pay for the hot water heater part/labor/ disposal fees Not a trust worthy company
They came and repair my bathroom hand washing tab leaking a two weeks ago but now its started leaking again. I do not what is their service and why its leaking again. I am upset on their service based on their work.
Ricky has come to our house twice to do some repairs. He was on time, very professional and knowledgeable. He always wore shoe covers and placed tarp down when he had to cut into sheet rock. He cleaned up after himself!!! He did a great job fixing everything. I would highly recommend him. Also Laquisha who has taken my call twice is very friendly and helpful. She was a pleasure to talk to, not like some other customer service departments who don’t seem to care or want to help. Thank you Sirius Plumbing!!!! Ginger U.
⭐️⭐️⭐️⭐️⭐️ Hands Down, this is the best Plumbing and AC company in Collin County! I have had them out to my house three times in the past month. The ladies on the phone are fantastic and very knowledgeable. For example, Melissa helped me with my busted water heater over the weekend. She told me what I needed to do. The technicians are punctual, professional, and promptly finish the job. If you don't use them, you are making a mistake! Thank You, Sirius Plumbing and Air Conditioning.
Billy did a fantastic job helping me identify the issue and realizing what my options were. Was professional, quick, and incredibly gracious and kind. I will be using Sirius for all my plumbing needs going forward and will be recommending them to others (and will use them on my rental home as well)! Highly, highly recommend them.
Sirius plumbing was responsive, on time, and professional through the whole process of providing a quote, scheduling the installation, and replacing our regular tank water heaters with a tankless heater.
Billy was extremely helpful! He was very professional, patient, and even went extra miles to advise us how to maintain the water heater and how to let hot water circulate faster. He did a very thorough and quality job. Fixed all the plumbing issues, toilets, bathtubs, showers, and sinks. His work was beyond our satisfaction and exceeded our expectations. He also wore the shoe covers whenever in the house and took them off whenever stepped out, which was very considerate and respectful. Honestly, he has been the best plumber we have ever had! I will not hesitate to call the company and particularly ask for Billy if anything else comes up at our house. Greatly recommend them!
Used Sirius for the last 3 - 4 years. Good company! Responsive! Just had our fall maintenance check completed and our tech, Joe, was great!
Damien did a fantastic job! He completed the repair in a timely manner, was professional, and pleasant as well. Thank you!
Sirius Plumbing was referred to us by our Home Warranty company for an annual heating systems maintenance. I would give them a 5 star rating because of the ease of scheduling, professional handling, and courteous technicians. The technician knew his job, and completed it to my fullest satisfaction. I wish them all the best. And I would definitely hire their services in the future, for other issues as well - Plumbing and HVAC.
We have used this company for three different plumbing issues, garbage disposal replacement, a break in a water line and replacing an outside faucet. I met the owner when he was a sponsor at a women's golf tournament and decided to take a chance on his company. We have never looked back. Every technician is knowledgeable, professional and gets the job done right. Today's technician was Mike, but we have had others which tells me the owner only hires people who meet a certain standard.
They were contracted by AHS to look at issue with my heater. They told me motherboard was out and total cost out of pocket would me $3000. Luckily I called another company and they found capacitor was gone. It ended up costing me only $120. I would not let this company come in my house for anything. I would not even recommend them to anyone. Another friend told me same issue. Stay away.
Helped with some HVAC issues. The original inspector was very knowledgeable and was able to debug my issue right away. I had him inspect my system to assess a need for a duct cleaning. He quoted a fair price on the spot (compared to 3 other companies I reach out to) The technicians who cleaned the system were very professional clean and efficient. I’d highly recommend them.