Reviews (78)
I initially went w MES, a large HVAC company in DFW. They have fixed things twice previously w no issues. On 10 August 2021, The tech ("Sean") from MES Metro Express Service, after a lengthy physical inspection of my AC unit and air handlers, said my unit was "fried" and COMPLETELY UNREPAIRABLE. I'll repeat this: absolutely no way to bandaid or fix it in anyway, he said. He pushed me to replace both the AC and the air handler for $8000, a reduced price. He said this effectively was my only option. He called his office twice in front of me to sort out availability and price. Because I have run several businesses and am a natural skeptic, I then called Jerry Donaldson Heating/AC out of Grapevine based on a friend of a friend reference. He came out today and replaced the capacitor, all in for $135 in 15 minutes. Capacitors sell for about $14 to $20 on Amazon. Cool air flowing in and feels great. No other issues. What is the moral to this story? Think on that. I called their offices today to talk to Sean's supervisor and so far, no return call. You get one guess as to the subject matter. 45 days later the unit is running fantastic. Did I save $8000? You decide. Update: 7+ months later unit running great. Update: 23 months later unit running great
Waymon Joyner is a fine service tech sent by MES and who has been with the company for 19 years! My husband bought the A/C unit from MES 1 1/2 yrs ago and the compressor unexpectedly went out only 4 weeks after its seasonal checkup. Waymon spent several hours getting the unit up and running and made sure it was working to our satisfaction before he left. Waymon is courteous, knowledgeable and toke the time to explain what happened, why it happened and what we need to do in the future to keep it running well. Thank you for the GREAT service Waymon!!!
I have a 1 &1/2 year old Trane AC unit. The compressor stopped working the other day. Waymon Joyner from MES spent a several hours working to solve my problem. This is after a technician had done my annual checkup just 3 weeks before and said all was fine. Waymon spent the time necessary to tune up my AC and get it working correctly.
I had Ray and his apprentice come very quickly on a Sunday morning. Great service and quick to Diagnose issue and repair.
Adam was very professional and honest about my repairs.
ADAM did a very good job! He explained everything and was very professional!
Adam did a great job briefing me on the situation and gave me great advice on the best course of actions. He stayed with the project until the successful installation and final inspection. Thank you.
Adam did a great job. Very timely and efficient.
Personal reliable. Knows what his doing And very professional and quick! He is so easy to communicate with. My name is Angele.
Serviceman arrived late.
Jose was awesome and super helpful even though he had to deliver some bad news. Professional attitude !
Tim did a very good job on the post install quality check on my new ac and furnace. He was professional, very thorough and answered all my questions. A real asset to MES and a tech I would request by name again.
I had a very good maintenance service today. The technician was very nice and friendly; gave me some good advice and service. Thanks to Metro Express Service.
Metro services are very professional and they hire some of the best technicians I have ever hired to work on my air-conditioned system and they are very customer friendly and very helpful I would recommend them to my friends and family and anyone needing their services
Adam Eckl explained about the repair cost. He came down some on the price of a new furnace. The old furnace was over 23 years old. Since Adam is not a pressure person I decided to buy a new furnace. The new furnace works much better than the old one. M E S worked on my newer A/C unit and did a great job also. Thanks
Came in and checked over my heating system. All is well.
Courteous, helpful, efficient, and prompt, from the receptionist who set up our appointment to the serviceman who came to work on our heating system. Thank you MES!
Waymon was great. He explained everything he did to the unit.
Honest and professional staff. I would definitely recommend their services.
Service Tech is knowledgeable, professional, thorough and clearly explains all steps of the maintenance.