Reviews (100)
The experience was good, the tech did the work and fixed the issue. My only concern was the price was too steep for the job that was done. Wasn’t reasonable in my opinion. Would be 5 stars but price plays a big role for me.
Lexair has the most professional responsive staff, Christy Dittman is an AMAZING rep. I called to have someone out to service my AC and Christy was able to provide me a same day booking. I am so thankful that Lexair exceeded my expectations. Please keep up the good work.
The serviceman to come out his name was Reese very nauticable very respectful professional He definitely knows his business
After having numerous issues with the company sent by my home warranty, I found this company who was tremendous in helping me! They were so professional from them fixing the problem to answering every crazy question I had! Highly recommend!
Reggie and Mike were friendly, knowledgeable, experienced, and offered very helpful advice when asked. Reggie even offered and took down multiple wasps nests around my front door area. Greatly appreciated!! And way above what they’d come to do. So grateful for their simple acts of kindness. I will definitely ask for them specifically for my next maintenance check.
AC stopped working, they came out quickly, super friendly and shared what they found and why it happened. Have used them for years they are good trustworthy company.
Erik and Jose did a great job. Very professional and excellent people skills. Highly recommend
The work was completed quickly. He cleaned up after himself. He showed me pictures of the problem and the finished product. I’m pleased
The condenser fan motor on this unit has damaged bearings due to the fan blade being unbalanced. I have reported it several times but it has not been replaced. The bearings are making a noise and it's getting worse. I need this motor and blade replaced before it fails and possibly damages the compressor.
Perfect work. This year the June service was performed by technician Clavio Villarreal- very good work as well. I would definitely recommend Lex Air.
Update: had a lot of trouble with a new system but they went out of the way to make sure I was taken care of. Several fixes and home visits along with the most responsive customer service. New AC was a hassle but felt taken care of as well as treated correctly. Mistakes happen but how companies handle them matter and this was the best way to do it. Updated from 2 to 5 stars for the work and attention to detail the team has to make sure everything is right.
Totally dissatisfied. In addition to the service call charge, you asked me for $450 to do a sniffer test on a 3.5 year old top of the line system you installed, and which your tech found to have lost a large percentage of its Freon. You won't standby your own installation. I sent the tech away
Reggie was AWESOME! Professional, polite, friendly and very knowledgeable. Highly recommend.cannot say enough about this company, they have been here helping us three different times for different reasons and EVERY tech they have sent has been very professional, courteous, respectful of our home and advised me of exactly what they have done. HIGHLY RECOMMEND!!!
Excellent and prompt service.Aaron was so helpful. The lead installer Jorge made sure the installation of my new A/c system went smoothly !
Clavio did an excellent job at providing quality customer service. He was thorough with the service and trustworthy.
Will continually push back and reschedule you, even after you’ve already waited a week for service. They tried to push me back another two weeks, I said no thanks! They’ll need to figure out how to arrange schedules to get to everyone that they’re putting on for each day!
I called Lex Aire when my system stopped cooling on a Saturday because they had bought out the HVAC company that originally installed the unit (who I loved and trusted). My unit was running an error code that read "Start Circuit Open." A quick google search of our system told us that if restarting the system didn't fix the error, it was likely a problem with the capacitor - but neither my partner nor I are experts so we called in the big guys. Lex Air charges $180 to come out "after hours" or weekends - which is slightly above average. Perfectly acceptable if the service is also above average. When a technician came out (and he was very nice, honestly), his first concern was that our outdoor unit needed to be cleaned. He tried to sell us on a $300 cleaning (or a $500!! deep clean), which is a little outlandish considering I have since learned that using a hose to get the vents and fans will do you just fine. No problem, we worked it out and hosed it off with his direction without being charged. When that didn't fix the problem, our technician addressed the system inside the house. He told us that our TXV valve needed to be replaced and it would cost a whopping $1650 if not under warranty. Ya'll... that's crazy big money, but since he's the HVAC guy we trusted at least that he diagnosed the problem correctly. Because it felt crazy, I later reached out to several other services and google who all confirmed that a TXV replacement (part and labor) is normally somewhere in the $400-750 range - maybe 1000 if you've got a fancy system. So I'm feeling crazy and knowing I'll have to look around, but in the meantime my sweet technician says he's given us a temporary fix that hopefully lasts the weekend and that the office will get back to us to schedule on Monday. Fair enough. Except the temporary fix only lasted an hour and we've got two days of 98+ sunny weather ahead of us. We can't get anyone to come out with a TXV valve before Monday and can't schedule with Lex Air un
Unsuccessfully serving my HVAC for a whole year. I have been experiencing the same issue with my HVAC over the last year. The system is 2y old and installed by this same company. They’ve come and “fixed it” several times for it just to fail again. If you use this company ask beforehand how much you’ll be charged and let the technician know beforehand he shouldn’t perform any incremental work without your approval and / or communicating the fees. During my last service I was told by their service line i’d be charged $189, just to find out immediately after my visit total charges would be $400.
I was happy with how easy it was to schedule service and how fast they were able to come out. They were professional and the cost was reasonable. Will use again.
Enrique and Aaron did a great job! The entire process was professional....starting with quote, installing our new AC unit and following up. Great service and outstanding employees!