Reviews (5)
Update: spoke with a the supervisor of customer care who didn’t condone the approach but did confirm pricing. She was understanding and kind. Word to the wise Buy The Part Yourself if you can. Dishonest/Highway Robbery. Prior to this I have had positive experiences with Collins up until yesterday. I requested service to change my garbage disposal (exact model prices at $119 at Home Depot) and was aware of hourly rate ($120). The replacement took 45 mins tops and the tech was very nice. I was expecting a bill around $250 allowing room for fluff charges. I was astonished when the bill was $394! I informed the tech that’s impossible and asked to see the receipt for the purchase of the garbage disposal. He gives some excuses “about not controlling charges” and “the price they pay is not the price I receive.” I contest knowing for damn sure they didn’t pay $270 bucks meaning the mark up to me was astronomical. He next quotes me $370 bringing down the disposal cost but increasing the travel charge from $12 to $60. So we went back and forth over that increase. In the end the charge was brought down to $324 which was still ridiculous. Check your bill and ask questions. Horrible experience.
I was very impressed with the service received. They were very professional and got my new hot water heater hooked up as quick as they could.
Marshall did a great job installing a kitchen faucet.
Ben was great, very clean, professional and fast.
Ben looked at the problem, knew right off hand how to fix it, and accomplished the task in a minimum amount of time. Very professional, courteous, and friendly. Great service!!