Reviews (65)
When I first decided to replace my 25+ year old HVAC unit I wanted to shop around and compare pricing, options, and etc. like any homeowner would do. The first thing everyone checks is pricing. It's a natural thing to do. Unfortunately, when quoted prices get lower your wallet will feel better but your confidence in the product/services may dwindle. I can confidently tell you that is not the case here. What can I say about Blue Ribbon Heat and Air? Let's start with the quote. I talked to a few HVAC companies in my area that all boasted high reviews and quality products/services. What made Blue Ribbon Heat and Air stand out? Their assessment/processing of my situation, dedication to quality assurance, pricing that beat the competition, and how they treat you as the customer. They're not trying to sell you a new unit right off the bat. They understand that there could be some underlying issues that may cause your unit/home to be less efficient than what your unit is capable of keeping up with. They want to address other issues that could end up saving you thousands in the long run. It doesn't stop there, though. My particular issue was a climbing electric bill as a result of my inefficient and dated unit, but I had other issues (noisy return, fair/poor air quality, failing indoor unit mounting, etc.) they fixed along the way. The best part is I didn't ask them to fix these issues. Their process already involved fixing these issues. If that isn't quality assurance then I don't know what is. The owner and crew were all extremely knowledgeable, courteous, and diligent. The best part was every time I spoke to anyone involved in this I was treated like a human being and not belittled or talked down for any lack of knowledge. Blue Ribbon Heating and Air will see you eye to eye and treat you with dignity and respect the entire time. Finally, I cannot recommend them enough for the work they've put in. They've built a high quality, respectable brand that you can trust will
I called Trey at 9am and he promised me a timeframe between 1pm and 3pm the same day. He was actually here earlier than that. Provided same day service in this horrible Texas heat. He wanted me to see exactly what was the issue while he investigated the problem, I really appreciated that. I actually got to learn a bit about my air conditioner. He was very honest, great personality and trustworthy. Look forward to hiring him for my future air conditioning needs. Thank you Trey.
I called Trey at 3 pm and he fixed our AC unit really quickly. Other businesses would not come out that quick but he was so fast and had great prices as well. He showed our dog some love too and was a great guy overall. I highly recommend him to anyone. If your AC goes out or you need other work done he is your guy.
Great work, fast response, super friendly and honest
Didn’t show up and try and sell me on anything. Tried to work through the problem I was having with my system and find the correct solution, not the expensive one.
Joel our tech was wonderful. He quickly diagnosed the issue and got us set up so the house was cooling again. He recommended maintenance things we could do as well but we never felt pressured to do them. Affordable pricing. We will use again :)
We use Blue Ribbon regularly and we are always happy with the service. Joel went above and beyond to make sure we understood what was happening with our AC unit and to even explain how the parts functioned. He then took us step by step through different options for making our equipment run better, but never made us feel like we were forced to do anything. Superb service and will be requesting him each time we use Blue Ribbon.
Blue Ribbon is the best. After a disappointing experience with another company, Blue Ribbon Heat and Air came to the rescue. My tech, Joel, was prompt. He was knowledgeable, professional and went the extra mile to help me. Thanks for the great experience!
Had an Issue with AC at home. Called Blue Ribbon and spoke to Trey who’s a really nice guy. Family owned Business since 1964 with high ratings! Jeff came out same day and replaced a bad 7.5 Cap to get my AC working again within minutes! He explained what the problem was. Great service and friendly, down to earth people. I plan to call them again and highly recommend their service! Raelene Douglas - Carrollton, TX.
We chose to go with Blue Ribbon based on their response to a negative review. Trey was straight up, and we could tell he was honest and not just out to make an extra buck. That's what we needed. We'd been having issues with our AC that was replaced back in 2020, and we didn't want to use the same guy because we knew the issues stemmed from his lack of quality, honesty, and professionalism. In October we reached out to Trey who assessed our whole system. He made some recommendations that we moved forward with, and fast forward to December, we are extremely happy and thankful we went with Blue Ribbon. They resolved the issue and more! Trey and his team are extremely knowledgeable and professional. They know what they're doing/talking about and do a great job for real good value. Blue Ribbon has gained a loyal customer. We recommend going with Blue Ribbon.
I can't remember who I spoke to, but when I called I spoke directly with a technician, not just someone behind a desk that wants to set up an appointment for a week from then. Unfortunately they were not going to be able to send someone quickly, but instead of making an appointment for next week the gentleman asked what troubleshooting steps I had taken and gave me some suggestions. He was so helpful that I called back a couple hours later after I had discovered something and he gave his adjusted advice. Although he didn't directly solve my issue (turns out it was the sensor in my condensate drain) I wouldn't have been able to solve it myself if he hadn't been so helpful. Without even charging me! I will definitely be using Blue Ribbon for any service I need in the future!
Best air-conditioning company I have ever worked with! Highly recommended! Tray and his team are very very professional. Will use again.!
Best HVAC company I have ever dealt with.
I've been looking for an HVAC service that offers honest assessments and doesn't just look for upcharge opportunities and I've found it. Trey was great. He talked me through everything, was very transparent about costs and educated me on various things about my system.
After having years of bad luck and experience with other "HVAC" professionals, I called Trey Tucker at Blue Ribbon to install a new unit. He was well aware of my past experiences and he criticized the faulty work of the past "techs" and he shared how honest, fair, and reputable his company was. Understanding that you get what you pay for, I spent the money to purchase a new "high quality" HVAC unit from Blue Ribbon Feb 2021. 18 months later, I've had several issued with the unit, including faulty wiring. I called Blue Ribbon several times with no answer or call back. When I called with my number blocked, Trey answered the phone but when he heard my voice he hung up. I guess when the problems became too numerous, Blue Ribbon/Trey took the "ignore and it will go away" policy. This is the type of customer service you would expect to receive from a shady individual who installs HVAC units at half price. I did not expect to receive this type of service from a reputable company who prides itself on quality work and products. I regret the money I spent with Blue Ribbon. I should have found another company who truly values their work, reputation, and customer service to install my unit. More money doesn’t always equal better service. Very disappointed.
I highly recommend Blue Ribbon. They rediagnosed the problem after another company wanted to charge $3,600 for a coil replacement under warranty. Trey was able to repair the coil and saved me a great deal of money. The AC is doing great and I couldn't be happier. They are very honest and trustworthy.
blue ribbon heat and air came to our house, we did not think the air conditioner was working correctly. turns out it was not. they charged us good price. and were very fast. we will use them again!
We had a problem with our air conditioner unit. We called Blue Ribbon heat and air. And Trey came out the next day. He was very clear on what was the problem. Fixed it quickly. And for a reasonable price. Highly recommended!
Trey Tucker is probably the best AC guy I have dealt with. He was was prompt, friendly, and very knowledgeable. He explained everything to me as he went through the diagnosis process for my AC. He was honest and affordable. He also did a great work for my Dad. I will definitely use him from now on.
Trey and Ruben were very honest and professional. They checked my equipment to make sure that it really needed to be replaced or could be fixed. They explained to me step by step for me to make the decision to buy a new ac unit. The installation took 4 hours and during all this time I saw Ruben working very carefully checking every little part of the equipment. They are great and I recommend them 100%! Thank you Blue Ribbon Heat & Air!