Reviews (100)
Had our A/C unit replaced by R.M. Mullinix last summer and they did a great job. Very professional, good with customer service, and they give you lots of options to work with within your budget range. Will continue to use RM for my future AC needs
They are questionable to me not sure if they weren't scamming or over charging elderly people
Last year I gave them 5 stars for a very professional installation and (what appeared on paper to be) an excellent "All Parts and Labor" warranty... until I had to use it when the evaporator coil developed a factory defect and had to be replaced. The WARRANTY repair cost me $2000 because "Freon is not covered and we charge $150 per pound". Looking online, the 410a refrigerant can be purchased for $25 per pound. These guys will price gouge you with a smile...
5th time they'll be out since May, and it's currently 84° inside and 91° outside. They advertise open 24 hours, but they stop servicing at 9pm...no emergency repairs. If you call after 9om, you get a live person who takes a messag they won't receive until 8am. So, you have to wait in the 84° house until 8am..no, they are not open 24 hours. 4th calling them...do you think they know what they're doing?
0 Stars. They told my elderly mother that her unit needed to be replaced and it was going to be $16,000! That's when I stepped in and had a TRUST WORTHY person come look at her unit. The issue was that the capacitor had gone out. There was also a moved a wire on the inside unit so that if she did get a second opinion, it would be a challenge for the tech. Her A/C is up and working now no thanks to them!
Mullinix is a very professional business. My son recommended them to me and I have not been disappointed. They do good work with a smile.
Great service, I believe there parts priceing need to be checked. Make sure you get a price before repairs are done. I paid $291 for just a blower fan $20 capacitor. I have used them in the past and it was reasonable, don't know what happened. I will not use them anymore.
Called the company with a problem and they sent a rep out in one hour. RMM is the best!
Tech arrived about 20 minutes past the 2-hr window. Was friendly enough and did a fair job of explaining what he was going to do. After inspecting the system he said everything checked out fine except that the A/C drain line should be cleaned. Offering to “blow “ it out, charged me $118. I had the impression that this was part of the maintenance package I had purchased so was surprised by the added fee and moreover, felt that was pretty expensive for this very simple service. Overall, I think he did a thorough job and was professional in his demeanor.
Freddie came out and he was super nice and knowledgeable! Service was great!
On January 7, called Mullinix. Shelby quickly responded to a problem with my furnace and fixed the problem under warranty. Quick snd knowledgeable.
Sonya is absolutely incredible and professional. She knows the products, so efficient and truly cares about customers! So helpful and eager to help people . Shelby has been the best! Works so hard and extremely talented ! We appreciate all of his help and hard work to keep our family healthy and house safe !
Use them at 3 properties. Justin did a great job taking care of everything. I have always had good service and response from them...
This was the first time we have used R.M. Mullinix. They came out the same day we called and fixed our A/C issue immediately.
Service was prompt and on time. We had a Carbon Monoxide alert and r.m. mullinex sent someone out before the fire dept had determined the source. It was not the furnace but they took the time to do a complete check just in case.
I’ve been using Mullinex for years now, at my old house they replaced the entire HVAC system and did an awesome job. Today was no different, they had a guy out here within 2 hours of my call and he fixed the issue, had a new filter put in and answered all my questions. Highly recommend this business.
Our serviceman, Aaron, was fantastic! Personable, Professional and knowledgeable. Will use them again for all my AC needs. Great job!
The technician was very friendly and knowledgeable. Zeroed in on the problem right away (bad capacitor). Had it replaced in ten minutes. While he was here I asked to check the coolant levels. He said it could use some coolant and quoted me a price of $130.00 per pound for coolant. I didn't like the sound of that price, but agreed to having a pound put in. All total, this would put my costs at around $420.00, but when presented with the bill he casually said that he was mistaken and that the price of coolant was $180.00 per pound! This brought my bill to $480.00 dollars after all was said and done. Not happy in the least. Giving them 2 stars was as kind as I could be.
Aaron was the tech on this service call and did a great job...he was very courteous and appeared to be very well trained...he fully explained everything to us including correction of some mistakes made by our previous AC company...we are very pleased with our choice to have R. M. Mullinix perform the service on our air conditioner.
Service Technician was early, was able to quickly diagnose and fix the problem. Highest level of professionalism.