Reviews (100)
Customer service inside the Beaumont store is 😖
I took a generator to the store in Beaumont on Jan 11. I got it back 5 months later with all kinds of excuses. I was lied to and led on and finally got my generator back. I will never shop at this location again.
Beaumont store employee Jansen was so helpful today. I came in 3 times and each time he did his best to put together what I needed. He should be commended on his customer service. Thanks ag ain Jansen
They currently do not have a shop tech.
I'm really beginning to like this place for a couple of reasons... One the customer service is exceptional. 2 they actually have really good prices on most things. And 3 they have a large variety of items especially items that you can't normally find at hardware stores Etc...
Reggie helped me save 50$ grwat service 100% recomended
Great prices on many tools. I needed a wrench and they had the exact wrench I needed.
We had a very sweet and helpful young lady! We found everything we needed and some extras!
I've been shopping at this store location since the first day they opened. The managers Rachel and Reggie do a fantastic job I don't usually write reviews but I figured I should give my two cents
very helpful and nice love the store
I should not have to share any details paying with PayPal. They still wanted details
Always friendly and very helpful. Great selection inside the store.
Most of the employees are concerned with what you (customer)needs . Except one occasion it has always been a pleasant experience. Really appreciate that feeling
I Ordered stuff from they're online they don't ship it and keep my money This place is a scam is worse than Harbor freight and there junkie tools
Horrible supervisors that treat their employees bad when they ask questions. No employee should ever be treated as a burden when needing help from a manager. False advertisement with no reconciliation other than "you can order it online".
Nice selection but customer service is lacking. Tried to exchange a faulty item I had purchased the previous evening. They kept telling me "That's not showing up under your phone number" (I had my receipt) I pulled up my account, showed them where I purchased it and was told to call their 800 number. Everyone in the store kept using acronyms for their store procedures when trying to explain what happened. None of it made sense, very condescending supervisor, took my information and went back into his office for over an hour before finally coming out, refunding my purchase and selling me an identical one. Told me the price went up overnight and the new pump was $30 more than the one I just bought and tried to exchange. I showed them their own website and price listed, was told to "calm down, we'll honor that price". Overall, don't waste time going into the store unless you have to. Took me an hour and a half to get out with a working pump.
always a good experience, good prices and I have always found what I was looking for...
Staff very courteous and helpful also knowledgeable about products. Store is clean and orderly shelves are maintain in good order. Always enjoy my visit to the store. Thanks
Great experience , a employee spent real time for me as he explained an important line of equipment & products .
I called ahead to have an item held for me, asked VERY explicitly about the item and it's condition and that IT WAS ON THE SHELF. Salesman talked down to me and was rude the whole time on the phone--and would not hold it even for an hour. HE NEVER LOOKED FOR THE ITEM, and the store did not actually have it. I am embarrassed to have done business here.