Reviews (2)
Incompetent one man show that had way too many chances to fix the unit. It’s been a week and we’re still dealing with 90 degrees inside. Having to start this process all over again. Absolut (hot) Air. Don’t bother
Posting this under my GF's account since I don't have one. David, owner of Absolut Air in Silsbee, TX was contracted through my insurance carrier American Home Shield to complete an air conditioning service at my home on 6/10/16. David told me he would ask the insurance company to authorize replacement of a failing blower. David did not do this and acted annoyed that I wanted a failing blower replaced (it was making a lot of noise indicating a bearing about to fail) and upon my second request later he claimed he asked the insurance company and told me he could replace the evaporator coil but not the failing blower. I called the insurance company to check this since he was acting strange and they told me they had no record of him asking for the blower to be replaced. I confronted David about this and he held to his story. David left a mess inside my evaporator cabinet and didn't clean up after himself, and didn't fit the panel back on the unit right. The failing blower failed on Saturday 7/2/16 and David was listed as "on call" by his answering service on July 4 weekend. I called the insurance company and they told me to call David at Absolute Air since this would be listed as an ongoing repair under current contract authorized but not completed, they told me he would have someone on call that weekend. I called Absolute Air many times over the weekend and David's cell phone several times to get the air conditioner repaired again and David's answering service answered every time and said David was on call that weekend and each time they said they paged him, but he never returned any of my calls. Later during that weekend I called the insurance carrier American Home Shield, and reported to them that David did not call me back, and they said they would try calling him and if he didn't return their call within 1 hour they would call me back to discuss terminating his contract and getting another contractor to do the work. No one called me back the remainder of the weeken