Reviews (44)
They took the money including 10 year warranty cost snd then we found out that they went out of business within a month. Very unethical
While I didn't go with this company, my phone interaction was professional and they answered my questions. When I had to call and cancel they didn't give me any problems.
Good service, very satisfied!
No longer in business
They are out of business.
Apparently they shut down in April 2019. Max Mechanical seems to have taken over their customer list
Fair price, friendly people, good financing plan. Very pleased with replacement of entirety of both A/C units at my house. Shopped around MANY companies and glad I decided on J&S Air.
Worst workmanship for the HVACs ...deserved to be sued
They were a good company to call, just had issues with the time frame of installing a new AC unit. Overall satisfied with the services.
SCAM! They sold us 3 systems with warranty. Now they are out of business and they don't answer calls or texts! John Jacobs, their tech sold us a system a couple weeks before they closed, and scammed us. They also screwed my attic door shut and I can't open it. The system is not inspected by the city and I am about $30K in the hole with systems that are only covered by the manufacturer! They are terrible!
Great company. Sorry to hear they went out of business
I really hate to downgrade my rating for this company since they really did an amazing job doing a full new HVAC install through Home Depot. Always answered my calls and Bobby even came out to my work location when I couldn't be there to sign some paperwork during install. Everything was installed properly; however, just a few weeks ago I found that the drainage tube needed to be adjusted because the flood sensor was being tripped after a few minutes of running the A/C (my install was in winter so this was not obvious at the time). I called and called and only ever got an answering machine and have never received a call back. Had to call another company to fix it. Maybe they are out of business?
I've tried for 2 days to get a return call from J&S Air. They installed the HVAC for my home in 2016. Every year I have had to call them to come out because the AC will stop cooling. As the warranty ended, it has become even harder to get in contact with them as the builder no longer will contact them on the home owners behalf. All calls basically are just dropped, and even if you choose the emergency service option, they dont response to their own voice service.
Good service once an appointment can be made. Have called 4 times over three days and sent an email with no luck. Your reception voice mailbox is full and everyone is told “this mailbox is full, goodbye”. Your upcoming schedule may be looking suspiciously smaller 🤔.
What a lifesaver these people are!!!! I bought a new house and had them replace all of the ducting. We were doing a lot of other renovations and 3 weeks after we closed the air conditioner completely stopped working! I was 8 MONTHS PREGNANT and had a 19 month old baby so I was in total panic mode. They got a technician out to me right away and he determined my AC was basically ruined from a contractor turning it on while scraping popcorn ceiling which totally ruined it with the dust. The awesome part is he got my air conditioner to at least run again while we discussed options for a new system and even came out another time to fix it again before the new install. Loved this company. Highly recommend!
Works for this company for approximately 1.5 years. Was extremely unhappy there because they do not take care of their technicians. They also are not very good at taking care of their customers. I wish I had better things to say about this company because there were a few good guys there.
Great people and awesome customer service!!
I have been a customer of J&S Air for over 14 years since my unit was installed by them new. After faithful fall/winter servicing each year and other recent service maintenance, I find my investment for the current condition over the years was not as I had expected. Now I am told service tiers have changed reducing what is done for the money. Very disappointing experience for a company I had expected would do better for my years of loyalty. I guess its time to look elsewhere.
I call and got a service tech out the same day. I think the consultation is pricey but they are very nice people. I've used them in the pass, always nice. Good company.
Went through Home Depot as they sell they A/C units i need installed. I have placed two calls with Home Deport, both were transferred to J&S which answered promptly. The problem is they claim "someone will call you back in 30 minutes. Well almost two days later I missed a call from someone with J&S so I tried to call back immediately and got his voicemail. Waited another five business days and called back and mentioned no one ever follow up with me and once again told someone would call me right back...it has now been four days and no call