Reviews (100)
I was having issues with my A/C not cooling fast enough. After calling High tower, James was sent and it could not have been better. He was very knowledgeable and did thorough diagnosis of my A/C. He has a very special skill set in diagnosing and able to explain it to where people can understand exactly whats going on. He knew how work with my older Carrier system I had, which no other tech had explained to me some of things he did about my system. Hightower is so lucky to have him. Thank you Hightower and above all James for offering such first class service.
A great company with even better management.
Super nice technician even tho he's not a bird person. He would always be welcome back, but then, I've been doing business with Hightower almost since it's inception. Wonderful people you can trust.
James is a great HVAC technican! Professional, nice, informed, patient, and my dog likes him! He explained the situation with my HVAC in simple to understand terms. James had my system fixed and up and running pronto. Shout out to Tim with the home office as well. I called at 7:30 am expecting to talk to a machine. Instead Tim picked up within 2 rings and had the order assigned quickly. When was the last time that happened! I do appreciate talking to a human not a machine, no press 1 to leave a voice mail nonsence. Maybe I'm old fashioned, but I do appreciate service people wearing a uniform with the company name clearly shown. Quality and professional service. Very pleased!
Brandon was EXCELLENT! Knowledgeable, courteous, efficient, informative!! Would request him to be my go to maintainance service provider in the furture.
Very professional and reasonable cost. They did a great job of explaining everything that needed to be done.
Always on time, courteous , knowledgeable he is someone you like to have work on your ac. Very courteous and knows what he is doing and explains things so an 88 year old knows what he is doing.
Very thorough check time took time to explain everything well to me Gave me great Options very pleased with his work.
Very professional and very experienced. Not one to sale you stuff you don't need
Orbin Ayers came out to my home and arrived on time to do our annual A/C maintenance. He was professional and friendly. His work was exceptional. He was thorough and worked very quietly and professionally. He is defiantly my choice for A/C Technician for my home.
We are selling our house and ran into an electrical issue. Nate was able to talk me through everything over the phone and come out the same day so I would not lose our buyer. Great great great customer service and work. Very happy customer!
Great service from HighTower. Answered questions and helped understand system better. Thanks!
Performed spring A/C inspection and maintenance. Tech was on time, efficient, professional.
Love Hightower, they are courteous and well trained. I have a yearly service contract and they remind me twice a year to schedule service. They are meticulous when inside your home. Brandon was excellent today. Tom Crutchfield
Juan was timely, courteous, and professional. He called early to confirm the appointment, and he was very friendly after the completion of the system maintenance. He brought important matters to me to consider about my HVAC. Well done!
I'm very pleased with his service. He's a very professional nice person. Good experience!
Hightower is the best HVAC company in this area. My AC broke on Saturday when we had the record temperature. I called Hightower for emergency service and Tim called me back almost immediately. Orbin showed up on time, did a superb job in repairing my systems and I could not be a happier man after just one hour. The fee was reasonable, their staff were professional, and the job was well done. What else could I ask for? Thank you!
Had issues with our system and wanted to get a quote for a new system. I called them for a proposal on a new system and they came out the next day. They spent time looking at the existing system and talking me through what they found. Explained everything very clearly and helped me to understand my options. No pressure, very laid back sales. Gave me 6 different options based on what we discussed. We picked the option that worked best for us and scheduled a time for install a week or so later. They showed up on time, did a walk through and got to work. Workers were very friendly and professional and did great work. During installation process, I was made aware of what issues they had found that had been done by other companies over the years (house built in 1978). Work was completed on time as planned and they did great work. Very happy with the system we chose and very glad we used Hightower service. Highly recommend.
Tenants had smoke blowing into the rental and shut off the air conditioner. I called Hightower and they responded promptly and were able to send someone out a couple hours after I called. They replaced a faulty part and fixed the problem for the tenants within a short time (10-15 min, according to tenants). I got the invoice via email and paid it without issue. I will use them again, if needed.
James, was so professional and customer focused. He explained everything very thoroughly. He was polite and knowledgeable!!