Reviews (63)
I purchased a maintenance agreement and was not satisfied with the results.. They tried to upsale me on their first visit . With a start-up capacitor. Then they left the Cap of the service valves making a leak faiure during the FreezeGodzila. They did come out and made that good. This is a heat pump system. Then, I found out the electric heating element did not work. They never checked this on their Maintenance visit. Call for my other Maintenance inspection, and the nerer cameAfter 3 calls!!! This was 3 years ago. I hope they have improved.
We've used Alden's Air for a number of years and they have always provided terrific service! We have the yearly service contract and they come out twice a year to make sure we are ready for the heat or the cold by doing an inspection and filter change. We find them to be friendly, knowledgeable, and prompt! So happy we have them to call when we need help. Great people doing a great job!
I bought a new air conditioner in April 2022, and the company that installed it, made a bad mistake they did not connect the heat element. First cold front i had no heat, but Alden air came the same day, the company is the best and service was restored . I plan on using them always, they are now my goto company!!!! Wendy Glover
Came out and diagnosed on a weekend. Followed up early that Monday. Fixed by Tuesday afternoon. Very friendly, professional and responsive. 100% recommend! Thank you!
Alden Air Conditioning recently replaced one air conditioner and furnaces for our 32 year old home. They provided many options and gave detailed explanations about the pros and cons of each option while also being sensitive to my budget. Several teams were involved in the delivery of equipment and installation and all displayed courtesy and professionalism. I appreciated that they were careful when bringing in the new equipment and removing the old. Much of the large equipment had to be manipulated through the attic access inside the house. Every question throughout the process was cheerfully and knowledgeably answered by the team. The work was completed in a very timely manner and everything works great! I would highly recommend Alden Air.
They are always on time, efficient, and reasonably priced. I have used them for several years and will continue using Alden Air.
Dillon did a great job. He is very personable and explained what repairs were needed upfront.
Our A/C quit blowing cold and I suspected the culprit to be the capacitor for the outside unit. The folks here at Alden talked me through the problem and offered several solutions. Eventually, I took the capacitor to their shop where they checked it for free and determined that it was, in fact, bad. They sold me a replacement for a reasonable price and sent me out the door, but not before clearly explaining the wiring and even labeling the terminals for me. When I got home, I ran into a small issue and called them once again. They walked me through the resolution and made sure I was taken care of. This is how you earn repeat business. They placed me above profits. I am a customer for life after this experience. Thank you Alden!
This company is criminally overcharging people who they know are stuck between a rock and a hard place if their A/C goes out in this extreme Texas heat. Charging a $130 "diagnostic fee" just to show up and fix your issue. On top of that if you do have an issue that they have diagnosed that they can fix, they refuse to apply any portion of the diagnostic fee whatsoever to the final invoice. I literally had a $5.00 fuse that needed replacing. They charged me $250. The issue took less than 30 minutes to repair. The price to install a Google nest, a relatively simple job that would likely take less than 30 minutes also obscenely exorbitant. Alden air conditioning would do well to stop bilking their customers who they have over a barrel in this heat. Never again will I request their services and you shouldn't either.
I can not say enough good things about Alden Air. “The entire staff of Alden Air is very friendly, responsive, helpful and treats you like family". Especially techs Andrew & Chase all the way to Jennifer at the front desk and Roger the owner. I give 10 STARS! My techs Andrew and Chase explain the maintenance/upkeep my 22 year old unit has, always do what just needed to keep my work horse operating, no "extra" sales, and have never tried to sell me a new. They offer an very economical yearly maintenance program. I finally found a company who is truthful, honest and fair and values customer service! : )
Great professional and friendly service. Very responsive
A business with integrity, imagine that! I called Alden due to a home standby generator problem. After a quick diagnostic, they advised me that repair would be premature based on the pricy replacement part from Generac. When the time comes, I'm calling Alden for my HVAC and home standby generator service.
Alden installed a Generac generator for me. They were very responsive, honest and handled all the subcontractor issues very well so that it was seamless to me. I would recommend their services.
Surprised to know they have one main AC tech who basically does everything, guy is a machine. If you want to support a small local business who will treat you right and price you fair, go with Alden.
Good Service, bad communication letting us know timing on the service.
Home backup generator service and maintenance. Very knowledgeable and thorough!
Do not know what they are doing and will ripe you off! Beware! Very dishonest, not nice people at all, techs lack skills will miss diagnose and high charges.
The technician appeared rushed but took time to answer all questions
Great company to call when it’s 103 degrees on a weekend and the worst happens!!
We have been using Alden Air for many years and have always been well satisfied. Quality work. Nice people.