Reviews (30)
They're the best in customer service
Highly recommend Bentlys to maintain or replace your HVAC equipment
Bentley's is the best.Their staff is amazing.They make you feel like family. Definitely recommend .Top of the line service,satisfaction guaranteed.
They are not reliable about keeping their promise to show up when they are scheduled to do a repair. They do not return phone calls, messages, or texts. Bill Bentley, owner, is not a good example of a reliable businessman. We have waited since last October for a part, taken two days off and still not repaired! I wouldn't recommend them at all.
They aren't interested in helping if they might have to stay a few minutes late at work. We were without heat for 2 days during the coldest part of winter because they wouldn't stay 15 extra minutes for my husband to get there and buy a part. Don't have a break down when it might mean doing a little extra for them!! Not very community or customer oriented but I'm sure if they could have made big bucks instead of selling a part they would have had a different attitude!! They're in the wrong business and we won't try to give them our business again!
Heat was out on Saturday. Bentley's arrived in 1 hour and Larry was very professional. This is the way service should be. Thanks for the help!
Great customer service, very professional , replaced my compressor in my ac unit and did a great job. Reasonably priced.
Bently promised me he is going to pull a permit for this new unit witches I paid $8500.00 for it , I do have my invoice. I can provide, he Installl my unit and never get a permit. Now I need to finish my final inspection in the house and no permit. I been trying to get in touch with him for 3 months now 😞 no response at all. I called his office over 15 times lady’s keep telling me will get back with you. And still no permit. Oh and he never got my grills Until this past Friday and never install them he just dropped them off after 5 months of work . I really gave him time enough. I’m really Disappointed.
Honest, reliable, and affordable. Bill Bentley took care of my family and got us AC within hours of calling due to having a newborn. Would recommend to anyone
Great local company, excellent costumer service and fair price for services.
I met the owner who came to my house with his crew. I got a new A/C. Works good. The owner was professional and honest. I'll definitely have them to come back and do my yearly maintenance.
Our unit was cooling slow and we called Bentley and they came and repaired it. Dalton and Tyler did a great job.
Dalton and Tyler arrived on time for the next day appointment, and quickly diagnosed the problem with our under-performing air conditioning unit. They fixed the problem efficiently, checking the cooling as they worked. We are very pleased and will use this company again.
Very disappointe . Tech came out friday evenin . Stated A coil had a leak and the part should be in Monday or Tuesday. Thursday came and response. I call Thursday morning, young lady said someone would be calling me. Now Thursday evening, not a word and no answer when I call them back. Not what I expect for service.
I contracted with them to have all my old duct work replaced, a new hood made for the outside central unit, a new cable for the thermostat installed, and new poly moisture barrier installed. I couldn't have asked for anyone to have done a more thorough job, and all of the crew were just great to work with. They kept me informed and went the extra mile to insure I was satisfied with the entire job. Caleb even changed the air speed on the fan to insure the moisture was no longer the problem we had experienced in the past. Jacob, the salesman is energetic and works hard on insuring you feel good about the work being completed. Bill Tucker, the installer, kept me up to date on any issues he ran in to and most of all, made sure my wife's flowers didn't get trampled. ( Bill is married also). Even the owner, Bill Bentley, came by and was very easy to talk with. We talked for quite a while. They have had some rough reviews in the past , but I assure anyone who may be reading this review, it was in no way the company I dealt with on this job. When I need a new central unit installed, I will most definitely be giving them a call. James
I will never use anyone else but Bentley's! Seriously I could go on and on about how great they are. We woke up this morning to a hot house on a day that is supposed to be in the mid 90s. I thought this was going to be a nightmare. We called Bentley's and they came out in the scheduled time. The tech was professional, fast and rates were very reasonable. The house will be cool again by the time we go to bed tonight. Perfect service! And the sweet tech that came to my house did not mind my two crazy but lovable dogs. That is when I become a very loyal customer.
Larry was fast, efficient, and very knowledgeable. He resolved our problem and didn’t try to sell us on anything unnecessary. We are very grateful for him getting our air conditioner working when it was 95 degrees!
I had a concern about one of my vents under the house. The employee came promptly and looked for every possible cause of the noise. He also assisted me in programing my thermostat. It was a great service call.
By far the worst experience I have ever had to endure, I have never left anyone a bad review on any type of media platform because I know it can hurt an entire company when usually it’s the fault of one individual. THERE IS A REASON the ratings are either 1 star or five stars with Bentley’s in MJ. If they don’t make a mistake and all goes well the customer is satisfied, but if they do make a mistake YOU will be the one paying for the error. Still in disbelief that even when proof of them making a mistake was offered nobody wanted to listen. Just plain unethical. READ the reviews and don’t flip the coin with thousands of dollars like I did. Save yourself the anxiety and go elsewhere. Good luck!
The entire team was polite and friendly (especially Jacob) and answered all of my questions. Their quote was considerably below the competition's, despite being a better system. They were able to install the system quickly and everything is working far better than my old system, and far less often due to better efficiency. I would certainly recommend Bentley's to my family and friends.