Reviews (100)
I was robbed by this company!!! I’m out $2700 had no air conditioning for 6 days. 2 days of appointments with no calls no shows. Was charged for part under warranty and a part I was told was going to be no charge. All by some young Tech just making money off of me. 2 senior Techs had to come finally to find the actual low cost issue. I can’t talk to anyone about a refund because you only get to talk to a call center in Texas that can’t give you any information. This is a Scam Company. Do Not Use Them - ARS Conway Services
I believe the Heat/Air tech was Elgre I think that’s what he said his name was; he was the nicest guy. He came to unfreeze my air conditioning and was so quick about doing it. Thank you for hiring such nice men like Elgre PaineJr. A1-technician. Thanks again!!!
Brayden was the tech who came out and serviced our unit, and he was professional, prompt and was very knowledgeable in his job and made sure we were satisfied before he left. I can’t say enough good things about this young man and the way he represented the company.
The tech who serviced me was superb: knowledgeable, patient, professional and interesting: he’s five star. I took one off though since initial communication was confusing and frustrating to get updates, and the whole process—which included waiting for a part—took 11 days without A/C during a heatwave.
We've been long-time customers and had them do two system replacements in our home over the past decade. Though we usually get a different tech each visit, they're always polite and professional. On a call service today we knew that we needed to recharge our leaking, older bedroom unit that will need to be replaced within a year. Used to be that the first pound of R410a was free to paying service plan members, but not any longer. OK, so we need three pounds of coolant. For a long time, monthly dues-paying customer. Costs are rising for coolant due to regulations and dwindling supply, but let's say wholesale prices are in the $20-ish/lb ballpark. Typical quoted prices in my area are $100-120/lb, installed. Conway? Would you believe $300 PER POUND? Yep, I was quoted $900 for 3 lbs. Oh, and would I like for them to send someone out to discuss that new unit I'm going to need? The $900 was insulting. Thanks but no thanks, I don't want to waste my time or yours on whatever you'd like to charge me for a new unit. I called and canceled my "club" membership, seeing no real value in it for me any more, and have a local provider coming by this afternoon to quote all of the needed work (and his coolant is installed at $100/lb). Conway chased away a customer today with ridiculous, extortionate pricing. But I don't blame the service tech who was just doing his job very professionally.
Cody was very helpful and took his time to explain everything to me. We really appreciate him and Conway Services coming out so quickly!
It took 5 people close to 10 hours to do this job. There was no follow up to inspect the completed job. There was an additional vent that was not installed. The paperwork says I get a Wi-Fi compatible thermostat. They installed a standard model. I asked and was told that the Wi-Fi model did not apply to me. Only one tech acted in a professional manner going so far as to apologize for the long install. A couple of the others only complained about fellow employees and poor management. The lack of training was obvious from the salesman down to the techs. If you use this company be sure you get EVERYTHING in writing. The AC works fine but the customer service was all but absent.
Their kindness and professionalism alleviated a lot of the stress and worry we had about undertaking such a large project. The consultant took so much time explaining the options with us and he helped us find a financing option that is affordable. The servicing team that completed the installation took their time to install our unit properly and they were extremely informative and kind.
I spent yet another day (12 pm-4 pm) waiting for Conway to show up for a scheduled appointment. No show/no call! This the 2nd time they have missed an appointment! We called first thing this morning to confirm the appt. before driving two hours to meet them at our Memphis condo. Called Chickasaw once it was apparent Conway wasn’t coming, and they worked us in for service this evening.
The technician took his time and explained what he was doing to my unit. He was patient when I asked him questions. Very friendly and professional. Will definitely use them again.
Complete No Show. When I called to check on status (after sitting in 85 degree house All day waiting on them), I found out that they had changed appt time to over a week later but didn't advise me. I never received any text, email or phone call during whole ordeal. I was never able to talk to anyone other than the call center located in TX vs. TN. While the individual call center employees were perfectly nice, they had no authority to resolve my issue and could only email the Memphis office, who never responded. Terrible customer service. They lost my business.
It is not good. On 29th they send out a tech that had no experience had to be diagnosed by the tech on phone. Waited five days for a part which we had to stay on them and call about it. Lastly, they send another tech and you know he did not want to be there. Rushed to get a temporary fix. Approximately thirty minutes later the ac unit said there was a fault. We called Conway back and they did not want to send anyone back until next day(which will be between 10-2). I hope they send someone that wants to help customers.
Jalen was amazing and very professional. He is a God fearing man who is honest and explains things very well. We highly recommend him to come service anyone's unit.
I called in 7/3/23 am to get estimate for a under slab. Was told between 12 and 4. Tech showed up at 3. I had no problem with that. This is what got me upset. I spent my day waiting to be told we do not do that. When I specifically told them when I called in a under slab. Can not give any stars.
We were very impressed with everyone we encountered at Conway! They were all friendly, helpful, and knowledgeable including Marvin Hayes who gave us the estimate and Brandon Jeffries and JR Shaw who worked so hard in our attic on the hottest day of the Summer! Marvin explained that Bartlett city required the hot water heater to be strapped in the attic in case of an earthquake and Brandon and JR did an excellent job!
Brayden Stapleton Is the best he is sooo knowledgeable. He arrived on time and was so professional. Brayden was friendly and patient! It started to rain and he waited out until the rain stopped and got back to work. Please keep I love to see young people doing well! Your custome Porsha!
Excellent job. This is my third time calling for different reasons and they never disappoint. The technicians have all been friendly and knowledgeable. They explain exactly what steps are being made to correct the problem.
I have to say Conway has really really let me down and disappointed me. Not being able to fix my system, a relatively young system Conway installed completed new (2016)not long ago is completely unacceptable. This is a system Conway has maintained twice a year since installing. The explanation given to us was "we dont have the part we have to order it" is completey unacceptable. A national company like conway/ARS should keep inventory in their local branches. If you cant service what you sell, you should not be in business. Now we have to wait out the hottest long holiday weekend of the year with no air conditioning. Unacceptable. Furthermore, you present yourselves as a local company and you're not. John Conway is a sham. You call what you think is a local number with local employees for service and you're routed to a mega call center. I literally spent 30 minutes on the phone demanding and pleading to speak to the person in charge of the local branch and I finally got him (Travis Bassinger) the average person would have given up long ago. To get to him I had to argue like a trial lawyer. He is a great person working for a horrible service failure of an organization. Its amazing the frustration you put your customers through. Not happy at all with you guys. Very very let down and disappointed by your organization. Shop local is the way to go from now on.
Mike was awesome. He arrived, assessed the situation, fixed the issue and was done in about 20 min. He also educated us about our Generac generator. He's topnotch.
In this day and time, to receive service with a smile and professionalism, explain the problems in details and the cost and you don't feel like you're being "ripped off" or "over charged" I'm very satisfied with Conway Services and highly recommend their business.