Reviews (100)
A/C broke on a scorcher of a Saturday and Terry came to the rescue! He not only diagnosed the problem quickly but assessed other potential issues to ensure we didn't have a repeat problem. The ladies who took the calls were so pleasant, too!
We called before business hours for our AC unit not working Monday morning and had a return call and service appointment later that Morning. Professional service man Bobby came to review the issue and explained 3 options including costs, pro/cons for each. Was able to make a decision and schedule install of new Train unit to replace a 17 year old failing one for later this week. Bobby also set the current unit to fan only with a cycle time to try to keep us as comfortable as possible until the new unit is installed. BTW: we were given 3 price points for replacement units and all the information necessary to decide on a new unit.
Bobby was very friendly and professional, explained everything. He did a wonderful job!
Very professional and explained everything that was wrong and what needed to be done to fix my a/c unit! Also provided us with and extra safety measure to prevent a massive leak in the future! Appreciate them beyond words! God bless them!
Technician showed up earlier than expected. Diagnosed the problem quickly, and had the system up and running quickly.
Ben was prompt and efficient. You are lucky to have him on your team! I will absolutely recommend you and call again if needed! Thanks
Great service. Ben was great and very informative. Provided helpful tips for the future. All of our concerns were addressed. Great customer service skills.
Very happy, great tech who explained everything he was doing. On time same day service
Worked hard to resolve my issue, and communicated well. Price was also reasonable
Brett did a great job. Found the cause of the problem. He even apologized for the problem occurring (even though it wasn’t his fault…. He knows he represents Panther). He has a great attitude and is VERY easy to talk to (great personal skills). Cleaned up after he finished and made sure I was clear on what he found and fixed He also made sure I was satisfied before he left.
I chose Panther Heating & Cooling because of the reviews, I couldn't have had a more polar opposite experience than I've seen here. The "technician" they sent was young and could not answer any of my questions with anything other than "maybe" or "probably". Did not fix my problem. Told me I was 2 pounds low on freon and charged $400 for this. I had a separate technician from the company which installed my system come out 3 days later and he told me the setting that he switched on my thermostat (number of compressor cycles per hour) should not have been changed to the value Panther's technician set it to. He also told me with this system you can't just eyeball the necessary freon, and he also said the freon levels looked unchanged relative to the last time he was out (2 weeks prior). He told me after he was done that he ended up topping off the system 1.5lb and did not charge me anything. I was only having panther out to have a second opinion based on the reviews because I have a problem which is difficult to diagnose where my downstairs zone will go into wait mode sporadically. On top of this, the van this technician was driving leaked oil all over my driveway. To the management's credit they did send a power washing company out but they could not remove the stains from asphalt so we're going to have to re-seal the asphalt again to cover it up. So in summary I had an inexperienced technician (who also brought a trainee with him) spend 3 and a half hours at my house, not fix my problem, overcharge me for freon which I may or may not have received (I should have went out to witness but was trying to work at the time), and leak oil all over my driveway. I would not recommend this company and I'm pretty amazed that the reviews are positive here.
Technician Terry Morrison is always professional, polite, knowlegeable, and provides excellent service.
Thanks, Josh, for helping us with our rental property. We would be happy to use you all again.
Routine service performed on a Trane air conditioner. The Technician was very helpful, professional, and personable.
Panther has been great every time I use them. Bobby was very professional and fixed our system in no time.
We called Panther after hours on a Tuesday because our AC wasn’t working correctly. They offered to come that night but we opted to wait until Wednesday morning. Terry showed up as promised, diagnosed the issue, found the part needed on warranty and ordered it with a promise to schedule a visit as soon as the part arrived. He was back 2 day later with the part in hand. Has fixed the AC and we are thrilled with the service, professionalism and competency. Thank you Terry and thank you Panther!
I am a Master Gardner I dig dirt not tech knowledge! Very pleased with Jack/ Panther.
Ben was great! Diagnosed and fixed the problem quickly.
Our tech, Ben Kennon did an excellent job, was super professional, courteous, competent, and kind. As always, love using Panther Heating & Cooling for both their staff and services!
Panther does a great job. Ben came here for 2nd maintenance, and he is great, on time, easy to work with and very professional!