Reviews (69)
Great friendly service
We had Tim from UGI HVAC department come to our home and he was excellent. Talk about an honest and straightforward person. Tim was so helpful and such a nice guy to deal with. I highly recommend Tim at UGI Lancaster HVAC.
UGI's sales team have no integrity. They push the higher priced "better" units only to increase their commission. I had a wall mount unit furnace/tankless water heater all in one installed a couple years ago. Since then it has broke down multiple times, each break down lasting 2-3 days until my heat was restored. Every technician I've spoken with has verified the units are garbage and made comment that the sales team is aware of all the problems. I recommend using UGI's service as their techs are nothing but professional and work extremely hard to keep customers satisfied after the sale Tam screwed them over. I sent $11,000 for a lemon and will now be ripping it out to replace it with something reliable.
I've used UGI for many years to service my heating and AC units. I've had positive experiences with their technicians but, unfortunately, their customer service is not what it used to be. I had a heating emergency during business hours (after a routine furnace cleaning appt the day before). I called and was told that a technician would call me back shortly. An hour later, no one had contacted me, so I called again and they said no one was available but they scheduled me for an appointment the following week. In the middle of winter, this response was not acceptable! Needless to say, I called a different company who immediately responded by sending a technician to my home. I will be using them for my heating and AC needs moving forward. UGI lost a loyal customer.
I had an appointment scheduled for a noon to 4pm time slot to service my boiler. After receiving many automated texts and emails (and maybe a voicemail) the technician did not show. He finally called me at 6:45pm saying he was on his way. I was out to dinner, so this didn't work for me. He said they have no info on appointments in the truck, that he didn't know it was a noon to 4 slot, and I was just next on the list. I felt bad for him. I think this is a case of an automated scheduling system gone haywire. I called today to reschedule and the first available is Dec 7th, with no wait list for cancellations.
Over 10 years ago we converted from oil and bought a new gas furnace for our old hot water radiator heating system from UGI. We were so impressed with our salesman Paul Speitel, and the service we've received over the years, that when our 20 year old air conditioning system failed Paul was thankfully still with the company and he was the first person we called. The system was old and beyond repair and Paul went to work to track down a complete new system since both the outside compressor and inside air handler needed replaced. The soonest they could get the needed equipment ordered on site and installed was 3 weeks during the heat wave in July. We were worried how we would hold up. Fortunately UGI found 3 portable window air conditioners in their warehouse, brought them out on loan, and installed them. Our new AC unit has now been installed and running for over a week and works amazingly better than our old unit. The guys installing it were amazing and kept everything neat and clean. THANK YOU UGI!!!!
The repairman showed us how to connect the thermostat to the internet and made sure that cool air was going to the whole house. Good service.
Great service. Knowledgeable staff.
Technician did a great job on time and very professional.
The technician was very knowledgeable and helpful
John and Tyler did an excellent job installing our new gas hot water heater. I was very happy with the workmanship, respect to me and my property. I appreciated the heater being replaced on the same day ogpf failure. I highly recommend UGI Heating, Cooling, and Plumbing.
Service person was helpful and went above and beyond!
Have used UGI HVAC for over 10 years and have never been disappointed!
Our air stopped working late one Sunday afternoon. In a little over an hour a technician arrived and was able to repair our unit. He was thorough and professional. We so appreciated their prompt action.
The job was done , as requested, problem free. Unusual these days!
I have a UGI HVAC contract. I love the service. It is dependable and reliable. Service rep that came to do annual cleaning was on time, efficient and knowledgeable. He also practiced social distancing and wore a mask during his visit. Thanks!
professional, thorough, and saved money with my contract for repairs last year
We allways get a quick and professional response at a fair price.
We had several bids on a new hva i system. Quite happy with UGI AND THE SERVICE CONTRACT. Year round comfort and confidence in its use.
I didn't realize we had google We have had UGI for YEARS and are completely satisfied with their service. We wouldn't have anyone else!!!! They keep everything running GREAT and CLEAN. You can also get them 24/7 whenever you would need them . You never have to worry !!!!!