Reviews (91)
Technicians are great. Molly on the phone has the worst customer service attitude I’ve encountered in a long time. Rude, curt and though my furnace has been torn apart for 1 week acts as if I am bothering her by calling for status update on when someone will return. There are too many other competent companies to waste my time with rudeness. I have taken my business elsewhere.
There was an installation problem involving an incorrectly glued plastic joint which was repaired under warranty at the first complaint. We are very happy with the Carrier furnace and air conditioning.
Pioneer provided the furnace tune up recommended by our natural gas provider at a very reasonable price, were very easy to work with, and provided valuable input.
These folks are the best in town !! Did what the others said couldn’t be done !! Don’t go anywhere else. - KB, NE PDX
First warm days of the year and, of course, the AC unit won't turn on. Pioneer H & C is a great, customer service oriented bunch of folks. I called & explained problem. Their guy fit me into his schedule THAT DAY! Who does that? He quickly assesses that the problem is a quick fix...and done. AND, he does a free spritzing up on the unit, so as to avoid any future issues. Highly recommend this company. Dave L., Portland.
Replaced A 13-year-old furnace with a new one that was covered on the original warranty. was replaced quicklyTo my great relief.
My experience with both the office over the phone and the on sight work was respectful and responsive. I plan to continue working with Pioneer well into the future.
Pioneer Gas Furnace saved me during the 2022 ice storm. My furnace stopped working, and they patiently explained to me via the phone how to thaw my frozen condenser pump drainage tube and I was able to get the furnace running again. Thank you, Pioneer Gas Furnace!
I am so happy I switched from my existing furnace service provider to Pioneer Gas Furnace. Every interaction I've had with them was very pleasant. Starting with Molly who directed the calls to the technician that showed up at my house. Excellent communication and I felt very well taken care of. I am looking forward to doing more business with Pioneer in the future.
Christmas Eve, freezing, no heat. Mike drives out, fixes heater. It is a Christmas miracle.
Resolve gas fireplace issue. We are very happy with the service!
They did a great job with our tankless water heater install & gave us the best bid out of 3.
My older home had oil heat, Pioneer helped me convert to a new, efficient gas heater, and installed a gas fireplace insert in my drafty woodburning one. They also got me rebates and incentives to help offset the cost. Everyone was friendly, but professional.
Mike and his team provided on time service with a great finished product. All team members were respectful and timely with all functions being addressed. Great service and price. thanks
Reliable and professional service as always...
Our old Portland home only had central head and with the summers getting warmer and warmer I knew I needed to get an A/C unit installed. I reached out to Pioneer Gas Furnace about 3-4 months ago and the lady I spoke to on the phone was actually able to give me a rough estimate which was great! I got multiple bids and no other company was able to give me even a rough estimate over the phone. Mike (who I believe is the owner) came by my home a couple of weeks later and was nothing but professional and kind. He thoroughly explained the situation and gave me a few quotes to choose from. All well within the range of the rough estimate! Mike was not sales-y at all (which almost every other company was) and gave me a clear picture of what to expect with each option. He even said one of the lower cost options would be perfectly fine because my house didn’t need the top shelf A/C units due to it being single story and not huge. It was so relieving to just get honest answers. His bid came in well under the other bids and I booked the appointment. Fast forward two months later and the install goes 100% smoothly. Even the electrician they contracted with was wonderful. Everyone was professional and thorough in their work. I had bought a new thermostat prior to the appointment and they installed it for me at no additional cost! I can’t recommend Mike and his team enough. They did a tremendous job and I’m so happy to have cool comfort within my home. Thanks so much Pioneer Gas Furnace!!
Reliable service with excellent customer service! We purchased our natural gas furnace and AC unit several years ago to replace our old oil furnace. From purchase to install, to annual tune ups, Pioneer has been fantastic to work with. We highly recommend Pioneer Gas Furnace for your heating and cooling needs.
They did our furnace over 5 years ago, service our systems every year and just did our new AC. Very professional, Mike is very knowledgeable and their prices are very competitive. Can’t ask for anything more
Fantastic, reliable, professional, excellent value! Over 20 years have installed and maintained multiple furnaces, A/C in residential and commercial properties, for us.
Very Professional and Friendly. They come in did the work, respected our space, never left a mess. I would highly recommend them. Good local company you can always call and talk to a real person, or they will call you back. ha