Reviews (100)
Don’t use these guys, I have a gas pipe to my firepit that is either clogged or there is a leak. Highly likely it’s a clog because it’s only 5 years old. The Jacob’s Guy halfway dig out the pipe, not even to the connector to see if it’s leaking. Basically did nothing and capped the pipe and left. Now I have to get another person to come out and tell me if it’s clogged or leaking this guy obviously had no clue how to check that but still changed me $270 dollars total waste of money. They should have just said we don’t do this kind of service rather than rip me off
I had an appointment for morning, so I was prepared. No one came; no one called. Called the business twice, and wasn’t allowed to speak to a receptionist but was directed to the shop voice mail. Listened to ads for 15 minutes (and 5 minutes the second time). There is no voicemail. Do not count on this company for anything. Not customer friendly!! The office help won’t give you a chance to even ask a simple question. I had already paid for the A/C service.
I have used JHA for several years and for two systems. They used to be prompt and had good customer service. Their customer service even for loyal customers sucks now - they put you on hold for 20 minutes and message that "nobody is available or press 1 for reception". Reception wants to help, puts you on hold and pages the service dept - again, the customer is placed on hold listening to the Jacob owner's messages on what great customer service they have. They are simply not responsive. They have lost a loyal customer now because I no longer believe in their ads or owner's personal message of care and responsiveness.
The repair guys are knowledgeable and professional. Let me start by mentioning that I've hired Jacobs for years to install AC systems in two different homes. This last interaction was a surprise. The ladies (in my case) who answer the phone are unprofessional and horrible at customer service. Kayla became short with me for pointing out questions regarding a recent quote. Rather than listening and trying to understand my concerns, she completely melted down, losing control of her emotions and cool. Her solution was to transfer me to another woman, whom by the sound of it was older, and after overhearing Kayla, seemed all too ready for an unnecessary verbal battle. She made it personal and was an even worse communicator. IMO These ladies must take a lot of hell from customers, because they became extremely defensive, and somehow I pushed their trigger buttons. They spoke over me and showed little acknowledgement for understanding my circumstances concerning a warranty. The older woman said while raising her voice, "In a nut shell tell me what's the problem"? I proceeded to explain the events, giving pertinent background info, and she cut me off condescendingly to "get to the point". I tried to speed it up and she still talked over me, because to her, somehow I was wrong and case closed. How could I be wrong without relaying details? She end the call by hanging up on me, then calling me back, and hung up once more, just missing out on a hat trick. My issue is that I was given a quote, which I understood as being for the installation and labor for a replacement part in the AC unit. Upon receiving the quote in person, I asked my tech if the part might be covered under warranty since it's only a few years old. He said he would check on that and let me know. A few days later, Kayla left me a voicemail explaining that my part was indeed covered under warranty and that the total would be ~ $900. This was good news, however it was the same amount as my initial quot
The quiet respectful technicians from Jacobs installed an A/C system in my home. The were careful and explained what they did clearly. I would hire Jacobs again without reservation.
Had ac installed and technicians were great. Arrived on time, worked around the pets and very courteous
Jacobs Heating & Air Conditioning is a great business with quality work. I recommend them to every friend and family member.
Today, 4/7/2023 in Portland, Oregon, I was on a run outside and a driver in a Jacob's Heating and Air-conditioning vehicle catcalled me as they were driving by. This is unacceptable and disgusting behavior especially from someone who is out on the job. Makes me wonder how they'd act in my own home. If this is the behavior of who you employ, you can be sure I will never recommend nor use Jacob's Heating and Air-conditioning for any services.
Bryan D was very knowledgeable and helpful when he came out today. He offered us several solutions and helped us make a decision about how to proceed and didn't encourage us to choose a more expensive solution! He was also very thoughtful about our pets which was sweet 😊
I'm so tired of companies like this trying to take advantage and charging what they think they can get. I have a small piece of rubber at the end of a hose that needs replacing. After a $175 service call they quoted $1,200 to fix it. The entire humidifier unit new is $850. I've ordered the part online and will replace the part by undoing a few screws and save the $1,000 in labor they would have charged for the 10 minute job. I recommend Deluxe Heating can cooling any day.
We have had many interactions with Jacobs Heating & AC, Inc, and we are so happy with their service. Each employee interaction (AC install quote, A/C install, and A/C and heating system maintenance) has been 1) on time, 2) professional, 3) kind and helpful, and 4) not pushy. We will recommend them over and over and over.
Conrad was great! He was able to get to our home in less than 20 minutes after we contacted Jacobs about our heater not working. He diagnosed the problem quickly and got us up and running.
Robert is an exceptional Service Technician who went above and beyond to make my experience enjoyable and comfortable, and my furnace work perfectly. Thank you so much for all of your help. Susan was great at helping me by explaining all the details of what was going on with my furnace. Thank you for your help.
Bought a $5k AC unit from them in 2019. Called them today to get some spec info on our unit re: start-up wattage & running wattage so I could match an appropriate portable gas generator to it in case of power outages. Service guy I talked to said they didn't have the ability to get to the unit's spec sheet (!?). It would require going deep into their system (What? Is a hard hat & protective eyeware required?). He suggested I use Google. I told him I had, with no luck. So he Googles while we're talking. Finds nothing. Then says "I'm being told to get off the phone cuz we can't help you." Scuze me? "Yeah, I'm being told it would be a lot of work and trouble to get that info for you, we'd have to do lots of math. so I need to hang up. Hangs up. Granted, they might of been in the middle of being robbed, and the bad guys said "Hang up!", but I doubt it. Our Motto: "Were glad to help as long as it doesn't require lotsa work & math". And thanks for your business! Not anymore. Dave Lilly, Portland.
Had our year-old heater serviced by Bryan D. of Jacobs Heating and Air Conditioning. He did a great job and was very helpful, answering all my questions and making great suggestions.
I've had work done by Jacobs for the last 8 years. From a new central heating system, to a heat pump install, with regular maintenance and upkeep along the way, Jacobs has always been there. Jacobs is ubiquitous around Portland, they're sort of become part of the landscape, but they're good. Damn good. Staff are always courteous, knowledgeable and thoughtful. A special shoutout this time to MacKenzie who was able to help me navigate a difficult part order and repair. She was excellent at all points in the journey. Thanks as always, Jacobs. Keep up the excellent work.
I have had the worst time this winter with my furnace going out when the weather really turns. It’s new and it had to get the kinks worked out. I’ve had several repair people here who have all been nice and helpful but none have been as amazing and dedicated as CONRAD!!! He has been so stellar and top notch professional - going above and beyond to make sure my furnace is working. He is kind, energetic, super friendly and takes his time to explain what’s going on. He is so respectful and truly cares. He put a lot of extra time in, not leaving until he was certain I would have consistent heat. He stayed in communication with me even after leaving, checking throughout the weekend to make sure it was still running. It was incredible to have this caring, hands-on service. Conrad is a true GEM!! Thank you so much to Jacobs Heating for sending him out!! My confidence in this big purchase went up leaps and bounds- all due to Conrad. I also want to shout out Storm- she was so professional and nice to organize and manage my service. She called me back when she said she would. And she was kind and understanding. I appreciate that so much! If you need help ask for Storm to get you started! And then, ask for Conrad! Yippee!!!
Jacobs installed my system 2006 and quality was average at best. I have stuck with them for bi yearly maintenance and the service gets worse and worse. When my thermostat failed I could never get a callback and emails were never answered. Today for a service request I could only get a recording and the recording said they would get back to me within 3 days. I am now looking for new company.
I would strongly advise looking for a different company. We have been using Jacobs for many years, but they continue to fall short of meeting any resonable expectations time and time again. We have now been without heat for nearly a week on a unit that they installed and have maintained entirely. No urgency, no return calls, left on hold for close to 30 minutes only to find out they were canceling our appointmet and would need to reschedule. No accountability, no apologies and still no heat. Save yourself the hassle and find someone else.
Bryan D. was careful, professional and quick. He figured out why the furnace was blowing only cold air, got the part from his truck, fixed it and also did the regular maintenance visit while here. Thanks to Bryan, we are warm again!