Reviews (13)
Some great peeps!
Total jerks! He looked me up and down, and didn't believe me when I told him I was a contractor! Is this because I was a Woman?? There was no offer to help! Just attitude, all I needed was a filter! But he refused to HELP ME!
Horrible customer service, extremely rude and disrespectful just for calling and asking a question. When I called they answered and said “hold” when they answered after a 10 minute hold, I was asked what I wanted and when she said it was not in stock, she talks over me and says “thank you” and “goodbye I can’t help you” and hangs up. Couldn’t get 2 words in. That is not how you treat brand new customers and it says a lot about the company.
They quickly unloaded me early
Great as always. Very helpful. They go out of there way to help you
Keep up the awesome work and customer service
Wonderful staff and very accurate on orders! My favorite distributor hands down!
I love this business. The 2 bearded warehouse men are amazing!
These guys are rude and don't seem to care about our business. They're too busy helping people off the street to help a legit heating professional. Once they do finally help you, they don't know what they're talking about. We will never go back.
I absolutely love this company! Our heating company has been using their services a lot recently and everyone I have worked with have been amazing. Zeke is so helpful and responsive. Thank you all for your gracious customer service!
Two stars for the decent pricing. Very slow service Everytime I go here I end up waiting 30 minutes in the lobby. (Usually I'm the only one here not very busy) The younger gentlemen with a beard was quite rude. I purchased a couple 4 tone ac units. (One wasn't the right unit so I had to drive back took me several hours) I ended up needing a new manifold. So I drove back for the third time.(I should have gone to home depot or anywhere else) I had an install to do with another HVAC technician. They denied me parts because my ac I just purchased was on my friend's account. I gave them my buddy's name. (No number my phone was dead) after spending several thousands of dollars and driving several hours I got shot down again. I was Denied simple parts I could have gotten at a hardware store. I purchased the units myself not my buddy. Apparently my money's only good here if I'm spending a large amount. Don't waste your time.
Very knowledgeable staff and has a well laid out parts showroom. Orders always loaded quickly and pricing is really good compared to the other wholesale houses..I skip the vancouver parts houses, and I will still go here (and I live in vancouver).. I would only go here if off 205 or in vancouver as a general rule. Give them some love fellow technicians/installers..
I love this store ! Has a big variety of parts, well organised, at very affordable prices.The staff is very nice and professional.