Reviews (57)
Steve went out of his way to help me and way beyond the call of duty to do a professional and very thorough cleaning of my furnace. Even though he fit me in after the end of his day, you would never know it. He took his time with the cleaning and explaining to me what he did and why. I highly recommend Cost Plus Heating and Cooling and was so impressed by Steve.
Rude family. I understand it's busy right now, but hanging up on a customer isn't ok. Both the husband and wife were impatient, rude and each hung up on me on separate occasions. Terrible customer service.
We got a new furnace and ac installed and it went super well! Steve and his team did a great job and answered any/all of our questions.
Our furnace went out at night due to the ice freeze. Steve was out the next morning, fixed it and showed us what to do if it froze again. Thanks Steve
Steve and Connie are super friendly and knowledgeable. And very prompt. Reasonable cost. Thank you.
AC unit stopped working. Came out to diagnose and repair the very next day. Very quick and efficient. Also cleaned furnace filters. The cost was much lower then I was expecting and compare to other businesses that gave me quotes just to come look at the unit. Very happy customer.
I purchased a new furnace from Cost Plus. Their prices were competitive and everyone was friendly and upfront about prices and scheduling.
These guys were fantastic.....no surprises, on time, professional , fast I would use them again
I highly recommend Steve and Cost Plus Heating & Air. My furnace stopped working, even after another furnace company had come out to fix it. When I called around to get service, everyone told me it would be at least a week before I could get a repair. Steve was able to get out the next day, identify and fix the problem. He also explained why the problem occurred. Other furnace folks have told me that my furnace needs to be replaced due to its age, but Steve said that it's a good furnace and could run for several more years. Music to my ears! Finally, the cost of the repair was very, very reasonable. I cannot recommend Cost Plus enough. Thank you Steve for helping us stay warm over the holiday weekend!
Steve installed a new heater and AC for us in our new home this year and we can't say enough good things about the entire experience. Because of supply chain issues outside of Steve's control, our units were delayed. Steve helped fix up the existing AC to keep our house as tolerable as possible during the awful summer heat and then found an alternative unit to keep us going with AC ahead of the second big heat wave. He even showed up during the first heat wave (with 115 degree temps!) to try to fix our AC even though he'd been working almost 24/7. He got us set up with a heater to keep the house comfortable until our new unit finally arrived, and then came ASAP to get everything installed. We would give 20 stars if we could--thank you so much!
At a difficult moment - busted furnace - Steve from Cost Plus swooped in and saved the day/winter! His old-school dedication, professionalism, and tenacity looking for the right fix for us was really inspiring. I cannot recommend them highly enough.
Steve was very professional and knows his stuff. He fixed issues I had for years from previous bad install that a different contractor did. I recommend Cost Plus over any other contractors out there
They did a great job installing Central AC for us. They were booked out quite far, but that's every good contractor these days. Steve's quote was competitive, and he did not go over the quote even though supply/shipping issues meant he had to order a different unit than originally planned.
We installed a mini split in our attic bedroom and central AC downstairs; Steve and Connie were very patient, answering all my questions and talking through multiple options with me. I appreciate his pragmatism and that he doesn't try to upsell or push more expensive equipment unnecessarily. Despite being very busy during the summer season, he usually answers his cell phone and is gracious about any questions/concerns. I know I will be able to count on him to help if anything malfunctions and for regular maintenance calls. He rebuilt our existing furnace system to accommodate the height for an AC coil, and did a very tidy job. His team (including Mark and Emmanuel) were prompt, professional, and courteous-- using drop cloths throughout the house and cleaning up all refuse and old equipment. I recommend his team to anyone in N Portland looking for quality installation and equipment at a reasonable price.
If you want straightforward professional no-BS contractor, these are the guys for you. I appreciated that Steve was very upfront about the pros and cons of the central AC system we wanted to install so we could make an informed decision. Couldn’t be happier (especially with the crazy summer we’re having!) and have been recommending them to everyone we can!
5 stars for their friendly customer service and serviceman 5 stars for redirecting their trucks from our neighborhood street onto main roads to make our street safer for kids. -1 star for speeding down our street for four years in the first place.
Installed a mini split system. Super professional, on time, great service. I’d recommend them to anybody.
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Steve is awesome. Helped find a part I needed and was super helpful with the whole project. I'd use this shop again in a second.
If you're on the market for a trustworthy and reliable heating contact look no further. Steve and his team were life savers to us! As new home owners in a pandemic it was difficult to navigate getting good help that was also affordable. After our furnace broke in November we tried to go through our home warranty and were matched with one of their contractors who did absolutely nothing for us, we waited for 10 weeks with no heat in 40 degree weather. Out of desperation we decided on an alternate route and we found Steve. Within 2 days he had a quote and timeline for us. He was honest, friendly and straight forward and even got us upgraded to a mini split without breaking the bank. His team got the job done in half the day and were super respectful, even showed us in-depth how to use the unit before leaving our house cleaner than when they arrived. We'll be Cost Plus customers for life! Can't recommend them enough! (Copying our post from YELP because this company deserves all the shout outs I can give)