Reviews (58)
The home warranty company worked with Anctil to do an AC tune-up. They didn't report any issues. We turned on the air for the first time this past weekend and the AC is not blowing cold air. Worst case they broke something during the tune-up and best case (and still bad) is that the tech didn't identify that there was a major issue. Either way, I'm glad the home warranty is sending over a different company to fix it.
In the fall of 2021 we noticed our AC unit was not able to keep the house to the setting we had, 75-76 degrees, and called Anctil as we had used them before and had good experience. They came out and said we likely had a leak in our system somewhere but to wait until the spring of 2022 to fix it as it would not make sense at the time. Fast forward to April 2022 and someone came out to do a leak test. They said the valves on the compressor were leaking so they replaced them and then charged our system with R-410A. $140 for the first pound, $95 per pound after that. It took 6 pounds total. The AC seemed to work ok the summer of 2022. We turned it on for the first time late April 2023 when we hit 90 and had the same issue we were having in the fall of 2021, set to 76 and not able to keep it cool at that temp. Quickly called Anctil back and they sent someone out the following business day. They said we had another leak somewhere and we would have to start all over. They thought the leak was likely in the evaporator coil and that it would be minimum $2,500 to fix it, if not significantly more. I asked given they fixed it a year ago, would they work with us on something to help us out given we were already $800 in the hole from a year ago. The service manager literally did not respond on the phone and just sat there. I asked can you please help us out here somehow? His reply finally was, "leaks happen all the time, just because we fixed one doesn't mean you didn't get a new one 2 days or 200 hundred days later." So now $800 has evaporated and they won't do anything. I reviewed the paperwork again from the "fix" in 2022 and realized that they probably found the leak int eh valves, replaced them and never did the leak test they said they did as there is no line item charge for a leak test on our receipt. They gave us a quote for a whole new unit given it would be so expensive to fix the current one that is 13 years old. I called one more time to try to dis
Anctil installed our new furnace and were very friendly and professional and reasonably priced. Recently our new thermostat was not working properly and Chris came out and diagnosed the problem and installed a new thermostat the same day. I would definitely recommend Anctil Heating & Cooling and also Chris as technician.
Chris got our heater running the same day we called, just before the blizzard hit. Top notch service!
I'm giving 4 stars because I feel the company is reputable. For the technician that came out I would give zero stars. Anctil indicated they were short staffed so we could not get the technician we wanted. My furnace would ignite and immediately shut off the gas 20 second later. I explained to the technician the exact sequence of how the furnace was starting and shutting down. He swore there were no issues with the furnace. Everything was working properly. He swore it was my third party, highly rated thermostat. He finally convinced me to put a new thermostat in (without the features I wanted). He was very argumentative. $300 later, and my furnace was now intermittently shutting down before coming up to temperature. Did some research and the symptoms indicated a faulty flame sensor. After purchasing a $9 part on Amazon, and installing it myself, my furnace now works again. Spent $300 on a unnecessary thermostat because the technician did not diagnose the problem correctly.
Everything you could have hoped for and more. Great service!
Prompt, courteous, and thorough! Chris is very knowledgeable and professional.
Great service, quick turnaround, and didn't leave any mess behind. Jason and Robert were the installation crew and both were friendly and professional.
Chris/Anctil’s technician was thorough, cheerful, easy-to-work-with, and a good communicator. He needed to go back to the shop to pick up a part, which he did, avoiding a return trip the next day. That was appreciated. This was the first time we used them. We would use them again.
Anctil did a great job installing our ductless air and heat. They were timely and responsive from getting an estimate to completion of the install. They took care of all of the rebates for us and were detail oriented on the install of the mini splits. We would definitely use again on future projects
The service is always thorough and efficient, the technicians are always adept at spotting problems quickly and providing complete solutions. One guy in particular, Andrew, took all of 2 minutes to diagnose a serious issue with our system in the middle of a heat wave and had the wiring and equipment installed in no time, really saved our butts! The only company I recommend for anything HVAC
Chris Kayser did a great job, super nice guy!
Chris was on time, super helpful, straightforward, and got the problem solved quickly! I'd definitely hire them again.
My technician Chris is lovely and fixed the problem in a very short time. He spent extra time sharing knowledge so I could learn a and understand what went wrong. He even cleaned my a/c unit ( leaves, debris , etc )
Best HVAC company in town!
Chris has worked with our (very old) system for the past few years, and always does a fantastic job. Knowledgeable, professional, timely, and thorough. A pleasure to work with, and someone I’ve come to rely on. Thank you Chris!
We were very pleased with our service. Anctil scheduled our appointment in a timely manner and they were able to diagnose and fix the problem on the same visit. Our technician , Chris , did a great job, he diagnosed the problem and was able to go pick the parts and come right back and fix our A/C.
When our 24 year old AC stopped cooling right before the summer heat waves began, we were nervous about our coming few weeks. We were directed to Anctil Heating & Cooling through our appliance warranty company. From the very beginning, Anctil were very prompt and serviced us at the earliest opportunity (within 4 business days, which is relatively quick considering all the staffing shortages in 2022). Chris was very quick in diagnosing our AC's problem and recommended parts replacements. While the parts took 3 weeks to arrive (supply chain, not of Anctil's doing), Kevin was quick to schedule Chris the very next business day, and Chris installed the new parts and fixed our AC within a couple of hours. Two thumbs up to Anctil, especially to Chris for his expertise and Kevin for being on top of logistics. We highly recommend them!
Be Forewarned, we've used this company to install a brand new HVAC unit on the roof of our building in Portland. The unit had problems and we've called multiple times in order to have them come fix it. They are refusing to fix the brand new unit even though it's only several months old. I'm unsure why they are refusing . As discussed above, the unit is on the roof and is inaccessible to us , showing that we didn't do anything to cause the problem. I would suggest looking at other more reputable companies that will cover any warranty issues.
Spoke with Mariah about scheduling inspections. She was knowledgeable and a pleasure to speak to and work with. She made the process quick and easy!