Reviews (54)
Long story short we would not use Neil Kelly for any future remodeling. Our overall experience was not great. We were expecting much more based off of the reputation of the company and the price point. We did a decent size addition and remodel to our small two bedroom ranch style home. We lived in the house through construction, so we knew it would be a stressful process. However, it did not go nearly as smoothly as we had hoped. Neil Kelly seems to have a decent amount of turnover which affected our job negatively. During the start of our project we only had contact with one person who then left before construction started. We then had another person take over as our “project manager” who was very unresponsive. We were then given another project manager who was much better, but at that point a lot of information had apparently fallen through the cracks. We had many random people in and out because someone would leave halfway through a project and then someone new would have to take over. We were always grateful that someone was there working, but it didn’t end up saving much time since the new person wouldn’t know what they were doing and things would get installed incorrectly. We were told that Neil Kelly had many back up subs, so if someone was sick they would have someone else take over to stay on schedule. This was not the case at all. Our job was months behind schedule with some small things that still need to be addressed. Attention to detail was not good. Multiple things were installed incorrectly, including almost all of the flooring that didn’t get noticed until after base was installed and painted. All of it had to be torn out and re-installed. This processes cost us a lot of time and of course a lot of stress. Our furnace was unplugged and someone took our heat pump without our knowledge before construction started. Neil Kelly could never give us an answer on who did this. We were having a new system installed since we were increasing the square foot
We have used Neil Kelly twice. The first time was a little over ten years ago when they did a major project for us by adding onto our house to make an ADU for my Mom after my Dad passed. It was a massive job, and their craftsmanship and professionalism was topnotch. We were so very happy with the space they helped us provide for my Mom that, when we decided a year and a half ago that her bathroom needed a major upgrade, they were the first ones we called. They completely remodeled my Mom’s bathroom to give her a beautiful walk-in shower and make the bathroom space more functional for her. They also helped us with some much needed structural garage improvements and with rebuilding a gate. We couldn’t be happier with the quality of work we received, both times we’ve worked with them, as well as with their responsiveness to our needs, especially doing this second round of work that happened during the middle of covid. It was challenging to work around covid and all the obstacles it caused, but they made it happen. We highly recommend them !
I have used Neil Kelly for 5 different projects between 2016 and 2023, both interior and exterior at my personal residence. I have always been 100% pleased with their work and their professionalism. I have not hesitated to recommend the company to others and will always call them first for any future needs.
We hired Neil Kelly to do a kitchen refresh last year, starting in March 2022. It involved replacing countertops, backsplash, faucet, sink, 4 light fixtures and adding a hood. It was quoted as a 2-3 week job. We had purchased all the materials in advance so there would be no delay in the process. It started well; taping off and demo went quickly. But we kept waiting for people to show up to do the work. Appointments were missed without a call. We waited for weeks sometimes for people to show up to work. A lot of that time, we had no working kitchen. This of course, caused extra stress and expenses for us. I called the office on occasion to see if someone was coming to work at the scheduled time. Once they were there, most of the work was done well. HOWEVER, some work was sub-par. When the contractor could not find a tile person, he installed it himself. He admitted he was ‘not a tile guy’ and the straight section is fine, especially after I asked another worker to replace the two tiles he cracked. The angled section looks quite amateurish. There is a toaster oven in front of it which helps. The bigger problem was with the countertops. Originally, I had selected a fabricator/installer for the job. They were a company that had numerous great references, and I had seen their work at a friend’s house. The contractor would not work with them because he did not know them. He assured me that the people he chose were consummate professionals and would do an incredible job. I was already worried when they used thin cardboard for templates, rather than lasers. One was cut so badly that they had to use one of my remnants to re cut it. This prevented us from using it in our bath or returning it for credit. Two of the seams do not meet at the point the counters are joined. They rounded off the edges and said we would get used to it. They did give a small credit for those 2 mismatched seams. The workers were great, really tried hard, but this job was way
Expensive! But great to work with. Excellent service.
Over a period of 3 years, while we were still living in our home, Neil Kelly Co. extensively remodeled/rewired/replumbed the basement, the bedrooms, the kitchen, the first floor bath, added a second floor bath, added heat to the second floor, added central a/c, added insulation, rebuilt and added to the back porch, etc. All with great attention to detail, professionally and courteously, while continually leaving everything clean and tidy. And the kitchen remodel earned Janel Campbell, Neil Kelly's designer, a professional designer's award. Marvelous.
A very disappointing experience. I approached NK in March 2022 about a small bathroom remodel with a budget of $25K. Initial response was slow with phone calls ultimately resulting in a face-to-face meeting with a designer. Without even seeing the space, quotes were offered with no well-defined scope of work. At the initial consultation, a "retainer" of $1,500 was requested with no receipt or terms and conditions provided. As the project (slowly) came into focus, it was clear that NK had a limited range of remodel options available. I reduced the scope of work which resulted in the designer handing off the remaining components to another division, after three months of delays. The transition to another employee was slow. I finally got a one page scope of work with a clearly inflated price tag and an estimate for completion sometime in (maybe) September. Remember, I started the process in March. It was becoming clear that they didn't want the work, so I terminated the project and ask for the retainer to be returned. That was a slow process, too. They withheld over $400 for services related to developing the quote, activities that are normally a cost of doing business. I can't recommend them based on their poor, sluggish performance with my project.
We bought a ranch house out in Tumalo two years ago and an entire storage area upstairs was essentially going to waste; Neil Kelly Bend proposed a beautiful addition, worked to perfect every single detail of our remodel, and has been a joy to work with (some days we hardly even know they're at the house). The value they have provided is top notch in every respect (finish work, electrical, buildout of shelving and closet space, ceiling/insulation, quite literally taking a storage space and making it something special that matches the design of the rest of the house). Of particular note has been Jim -- essentially our "foreman" and day to day presence at the jobsite. He has been masterful throughout the remodel and now that it's almost complete we are SO excited to "move back in." Worth every penny and we are really picky about details -- as it turns out, so is Neil Kelly. HIGHLY recommended for any interior remodel or expansion you may have in mind. Ask for Jim!!
Awesome service. Eric was precise, helpful, neat and extremely kind. Would use them again 100%!
Chad Terry was the designer for my bathroom remodel. He was very helpful through that process, providing options for me. The finished remodel took more time than I. would have liked, but I am so very satisfies with the result. It makes me happy
I worked with Chad Terry, designer on my bathroom remodel. He walked me thru every step and was very helpful in helping me with the many steps to a remodel. I recommend Chad highly.
Neil Kelly was recommended to us and we couldn't have been more pleased with their service. John was amazing at getting all our different needs taken care of in a timely manner. Marc did an outstanding job drywalling. No matter who worked in our house, they were polite, cheerful and professional.
When we moved to Bend we were excited to see that Neil Kelly was an option for a large remodel. We had several friends in Portland who had great experiences with them and working with the Bend brach has been equal in quality and professionalism. We have been so happy with the remodel and the small warrantee work we have had done over the past couple of years. Thanks Paul and Ray at Neil Kelly for making our dream house a reality!
Chad Terry was our design specialist for the kitchen remodel project. Chad was great to work with. He listened to what we wanted & came up with an amazing design. His assistance in selecting cabinetry, countertops and fixtures was very insightful, and greatly appreciated. We are extremely pleased with our new kitchen. Thanks again for sharing your expertise and professionalism. Kathleen
John Knauss, Dave and Tim from Neil Kelly did a wonderful job building a patio and pergola for our backyard. They were creative in the design, very professional and a pleasure to work with. We are very happy with the final product and would not hesitate to work with them again.
John and his team were great to work with. Friendly, professional, hard working. John was particularly careful and precise with the tile work. Everything looks great and I know it was installed properly. I have worked with Neil Kelly before and know I will in the future.
I’ve had 2 major projects completed by Neil Kelly. I couldn’t be happier with the whole experience and end result. Working with Kathleen Donohue (Designer) and Ray Sampson (Project Manager) made the process easy and a joy. Kathleen has excellent designer and communication skills - she excels in the small details and perfection. Ray is exemplary at keeping projects on schedule, providing customer service, and overseeing quality work. It is worth it to me to pay a little more and be assured I get good customer service and quality work.
My experience w/ the Neil Kelly company has been a positive one. Designer Chad Terry is good at extracting the details for what is desired. He is very thorough and has a great knowledge base as it pertains to remodeling. Ray Sampson did his best as the project manager to keep things moving smoothly esp. during the pandemic. The timeline provided for the subcontractors was a nice guide to reference even though most often the amount of time earmarked for them was more than was required. The subcontractors that they retain are quality craftsmen. The cabinetry has required some callbacks and is still being remedied at this time. Adding some small projects did not faze them and was greatly appreciated by me. I would recommend them.
The best of Neil Kelly with our kitchen renovation was John Knauss, the Handy Man Contractor who designed, guided our decisions, orchestrated the subcontractors, tended to detail and ultimately made sure we were happy with our finished kitchen. John knows his stuff with Granite, and works well with the fabricators. He is well respected by the Electricians and Plumbers. The Cabinet refinisher and cabinet makers all respect him. As a result John provide us an incredible, beautiful kitchen that is very fun to cook in. And he is just a very nice person. We plan to have John help us with the two bathrooms that will need an update soon. Thanks John. Sara And Gary
We are extremely please with all of John Knauss efforts at our home. He helped us complete moving in projects so that we can really enjoy our new home. We would highly recommend John and Neil Kelly and intend to have them do more remodeling projects.