Reviews (2)
Awesome
We had Lacey come out to fix a water leak at our church/school. We were originally quoted $1200 to cut a hole and to repair the leak in our main water line. We were told it could be more once they got in and found out what was wrong. The water was leaking up through the asphalt and creating a puddle. They came out on Friday and assessed the problem and charged us for that visit in addition to the $1200 quote. This quote did not include putting asphalt back into the hole. They came out on Monday and dug down to find the leak. The leak was under the place where the puddle was, but the six foot hole they had cut in the asphalt was the other direction, so we were informed that there would be an additional $600 charge to cut the hole out bigger (in the right direction). Based on where the leak was, I would have cut the hole that direction to begin with. We called and asked why it would be so much and we were informed that there would be 4 additional hours of labor so that was the justification for the extra $600 (that's pretty expensive labor). The job was done, and I will say that the guys who fixed it did a good job on the repair, but when they came in, we told them to leave the bill and we would have our accounts payable person send them a check. They contacted their office and the lady there said we had to pay right now. It made us feel like they thought we wouldn't pay. I thought commercial accounts got a little time to write the check. Needless to say, we will NEVER use Lacey Mechanical again, and we will let everyone we can know that they needlessly overcharge and just nickel-and-dime you to death.