Reviews (100)
Did a great job of finding problems from past and preventing future issues. Randy is very good at keeping our 4 units in great running shape, he find a filter issue that was there for a long time that other companies failed to address very thankful that we have decided to use Outstanding for our HVAC needs
We have had 12 years of exceptional service from Outstanding and continue to have them out for our geothermal system needs. We would highly recommend them to family and friends.
I had a prepaid service contract for my A/C and Furnace. I made an appointment 2 months ago for my A/C to be checked. My appointment was for Friday, 5/26/23. Their office called me on Wednesday, 5/24/23, asking if they could reschedule me because they had a LONG TIME customer needing service. The parts for their LONG TIME customers A/C were coming in on Friday and they did not want this LONG TIME customer to be without air conditioning. The first appointment available was 2 weeks away. I told them I needed to keep my appointment since my A/C is not working either and I had arranged time off work to be there. I was told that if I wasn’t willing to change my appointment they would have to talk to the service manager. That was on Wednesday. Friday morning the service manager, Kevin, called and said they had a technician call off and would need to reschedule my appointment. I do not believe them. This was too much of a coincidence. I asked for a refund and will take my business elsewhere. I am a paying customer just like anyone else. This is a big mistake on their part. I would have been a LONG TIME customer too. My sister is in fact, a LONG TIME customer and has spent thousands of dollars with them. They just lost two customers and any recommendation to others because of their poor business practice and lack of customer service. They are definitely not Outstanding.
Outstanding Heating & Cooling installed our system originally and has maintained it under a Preventive Maintenance Agreement (PMA) ever since. Every time I call to schedule the PMA service a real live person answers the phone and accommodates my schedule by scheduling the appointment when it is convenient for me. The service technician always arrives during the window of time given to me, is professional in appearance and courteous. The technician always takes the time to let me know what work will be performed during the engagement and answers all of my questions and I always receive a detailed written report upon completion of the service.
Simply amazing folks and company! My dual fuel heat pump crashed on the day we were heading out of town over the holidays in the midst of a nasty winter storm. Kevin and Randy kept me in the loop throughout the process and quickly got everything corrected. Randy even went and got a new battery to operate the garage keypad that had also malfunctioned. Truly exceptional service!
Technician was very courteous. Called me to say he was ahead of schedule. Technician was very knowledgeable
Had gentleman out. Heat was not working. He blew my transformer on my heat unit and then charged me to replace it. Called company about it and ask for a refund for item her blew, no refund given. Now, went to turn my air on and it doesn't work. Most likely due to something he blew when he blew my transformer.
Eddy and his team were great! Had them out to look at issue and install a new AC and furnace all in just over a weeks time. Couldn't be happier. Everything was very tidy and professional. Cannot say enough good things!
Worked with Outstanding for years. They are always very responsive and the attention to detail is like no others.
After contacting 4 to 5 other HVAC dealers for quotes, I found out about Trent’s business, Outstanding Heating & Cooling by way of a brother. A niece of ours had told my brother. She knew Trent for many years thru her realtor profession. Trent is incredibly responsive and quickly made arrangements to come out to evaluate my HVAC requirements and submit his proposal. I was most impressed with Trent in that he had the specs for my home from a County website and had a real good idea what size system would be best for me, even before walking into my home. He did want to verify some things with an actual on-site visit, but he had a very good idea about many spec variables with my home. He pointed out a few things none of the others had mentioned, which I appreciated. He just seemed very knowledgeable about HVAC and was “into it” as they say. Trent is excited about his profession and always learning, was my impression anyway. The installation was done very, very well. As with anything, things can happen. At the end of the job, I noticed something that the installers had not seen that was not good. Within 10-15 minutes it was corrected with no questions asked or excuses being made. That is when you know you are working with a good crew and company! Things don’t always go perfectly in life, but they quickly reacted and made it perfect! Trent has a good team and runs a good business.
Outstanding Heating & Air did an outstanding job on our new house build. Technicians were knowledgeable, prompt, and professional. I would highly recommend them.
I’ve been working with Outstanding for many years. They are professional, courteous, knowledgeable and they do great work. I would definitely recommend them for any of your HVAC needs.
service technician was prompt,polite, and efficient. Upon completion of maintenance and inspection he explained what he did and what he found, if anything. All in all a very pleasant experience.
We use Outstanding on our property for all of our heating and cooling needs, Eddie is always helpful, responsive and professional!
Trent is awesome and very responsive. I use for my new Residential Construction builds, highly recommended!!!
We have worked with Outstanding for many years. They are a top quality HVAC contractor!
I used Outstanding Air on a commercial project that consisted of eliminating existing duct, adding new duct and exhaust throughout the space. The work was completed professionally, clean, and on schedule without delay. They were very quick to respond to any questions or added work during the project. I will continue to use Outstanding on future projects and highly recommend them for your HVAC needs.
Outstanding! Quick and friendly response, offering expert opinion and different options. Professional installation, clean and thorough in their work. Highly recommend for your needs and job you might have. Thank you for your help and work in my situation!
Working directly with Eddie made the whole process of replacing our entire hvac system much less stressful. The installers were swift, thorough, and great with my family and dog.
I've used Outstanding twice now and couldn't be happier. Professional and considerate.