Reviews (100)
Had great service with this company. It was fast to get them out to my place even in the summer. I’ll definitely use them again for sure. Can’t recommend them enough. Great service. The technician that came out was very friendly. It was a pleasure doing business with this company. A+ service.
Permanence in nature is not a value of these modern day hucksters. Installation and repair maintenance racket. They have not once cleaned the air conditioner evaporation coils. The system has had multiple failures. And they still want a maintenance fee for a system that was 10X the price of a big ticket item.
I am extremely impressed by the customer service that Raleigh Heating and Air offers! From the initial phone call, to the quote process, and to the installation process, everything is seamless and quick. Lee is fantastic and came to my house the same day I called to get us a quote for the HVAC system. He really took the time to explain all my options and really helped to meet my financial expectations in this crazy economy. Installation day was fast and the installation team was friendly, helpful and efficient. They even mailed a thank you card to our house after the installation and you just don't see quality customer service like this any more. I am so happy I called them.
Justin and his HVAC team were great. I think HVAC replacement is one of the more costly repairs a homeowner can have but it was great having Justin there to answer all of our questions and schedule our installation two days later. No issues with the new system and they are sending out an HVAC inspector this week to make sure the unit is functioning as it should. Definitely recommend Raleigh Heating and Air!
New home needed a new HVAC sooner than later, Was lucky enough to have Justin Wahrenburg come out to answer all our questions, help us understand how everything works, and give us several options that work for our family. Never felt pressured and had the option to do an installment billing plan similar to cell phones that allowed us to get the new HVAC right away. It was an absolute pleasure dealing with Justin and much to our surprise the installer, Sean (sp) was just as professional and walked us through everything he did as well as the hows any whys. You can tell this company has very high standards of excellence and it is apparent in their people and what makes them stand apart from the rest. HVAC needs can be scary for homeowners, looking forward to future interactions with this company. HIGHLY RECCOMMEND!
*** Update and change in rating** I got a call from their leader. He totally listened to everythign and understood my point of view. Net result= issue fixed. Great follow up and customer service it all depends on technician you get. I do have them for my maintenance service at my home. But last week, I asked for their service at my renta, wrong diagnostic, wrong service. When I called back to say AC still didn't work, suggestion given was another tech visit for more diagonostic for 200$s. So we called another reputed company.. within 15 minutues guy told us the problem was Thermostat tripping zone and not starting the AC at all! I have my entire AC unit replace by Raleigh Heating and Air/Air experts and I have mainteannce plan with them. Now its making me question the entire service.. trust is broken!
Caution! Price given can be misleading!! Its stated as cost of repair but its for evaluation. So instead of coming ready and doing work, its a price for the evaluation! Also compared prices and with this system you pay more. ** Actual plumbers may be good here but prices given the now corporate structure where you talk only to the sales ruins the integrity and increases the prices. See also the copy of the email showing evidence of misleading on price.
I was with Raleigh Heating and Air for many years and happy. They inspected both my heat pumps twice a year and repaired when needed. A couple years ago the local owners sold the company to Air Experts. In October my downstairs was inspected the technician found problems including low coolant (R410A). He then told me about expensive repair options and suggested I should consider replacement. He further told me my heat pump was 13 years old and its about at the end of its expected life. The technician really didn't seem know too much about heat pump control. He told me when the outside temp drops below 36F the heat pump automatically starts the Auxiliary or strip heat when heat is called for. It was 26 this morning. I'm a nerd and know my heat strips weren't needed this morning (I've made lots of improvements to reduce my energy usage). He lost a lot of credibility. Now back to the coolant leak. A different vendor added coolant and "stop leak" to my system and it ran great. I don't know how long it will last but its much better to delay the replacement costing well over $8000.
The technician (Nick) was polite and courteous, as was everyone I contacted in the business. They did charge over $400 ($395 for the replacement with a $59 service fee) to replace a single condensate pump. Which seems high.
We were very impressed with Raleigh Heating & Air: responsiveness, courteousness, professionalism, very efficient work and knowledge. Our AC stopped working in a very hot Saturday night. We called to many AC company for emergent services. Raleigh Heating & Air was the first company calling back. The front desk staff was very nice and patient. The onsite diagnosis trip was scheduled immediately. The technician team arrived on time in Sunday morning and the issue was completely checked and suggestion of replacing the damaged unit was give in details. Code Oliver came the afternoon and explained the replacement very clearly, answered questions professionally and gave the proposal. The new unit was ordered quickly. The installation team came on time two days latter and the new unit was installed, tested in few hours. We have comfortable environment again. The technicians explained the use of new thermostat, installed CO detectors to meet new codes, repaired broken PVC pipes and cleaned the working site completely. We are happy to have Raleigh Heating & Air to help us and will use their services in the future. Thank you, Raleigh Heating & Air!
Sean was prompt, very professional, and followed up with me to update me on how my AC system is working. He also suggested a UV light to keep the coil clean in my system which I appreciate. So far everyone I’ve interacted with at Air Experts has provided exceptional service and gone beyond expectations, and I’ll continue my service plan with them and would definitely recommend them!
I was very very impressed with this technician’s work, follow-up, dependability, and knowledge. I had to have 2 parts ordered and it meant a lot that the same tech came to install each part when they arrived, since he was very knowledgeable about the problems I was having. That has never happened before with any other company and it made a huge difference since the problems I had were very unique to my house. I was educated by the info this tech shared and feel I am in much better hands going forward. 5 stars!
Quick AC maintenance call this morning. Johnathon arrived early and handled the work professionally. I’ve been using this company for years and recommend them to anyone looking for great service at a fair price.
Mark is extremely professional and has good patience level to answer all my questions. I have been with them since 2 years now and experienced professionalism throughout.. Their arrival window is 2 hrs which makes it easier to schedule things. Spent more time in guiding and explaining the costs. TIP: Ask for estimates upfront, so you don't get surprised on the numbers.
Great service! Craig was prompt & knowledgeable with our initial contact, helping us to decide what HVAC system we needed. Emmanuel & Joseph, service technicians were on time, courteous & polite, wore shoe covers & masks while inside, & made sure to tell us exactly what they were doing. I would definitely recommend Air Experts!
Raleigh Heating & Air has provided my HVAC service for over 10 years at 2 different homes, 1 in Cary and now in Durham. Their team is courteous, prompt and technically very good. Their prices are competitive as well. I would only mention that if they recommend a repair or part replacement, and you do not chose to go forward that day, there is a $50 fee for the return visit in addition to parts and labor. This is not unreasonable, however I don't recall ever being told this - it may be on their invoice but I did not notice. I suggest it be clearly stated by the technician. Other than that, I have give Raleigh Heating & Air very high marks and would recommend their services to anyone.
Raleigh Heating and Air replaced my HVAC in June 2016. The cooling system seemed to work fine, but the heating system struggled to maintain inside temps above 67 degrees when the outside temp dipped below 25. The lower the temp outside, the lower the temp inside. This was explained to me as being normal by Raleigh Heating and Air with the explanation that heat pumps are not designed to work that well in cold temps. I don’t buy it. Fast forward to NOV 2019 (2.5 years after install) and the blower motor goes out, a fuse is blown, and there is a leak in the refrigerant line. They covered the cost of the blower motor repair after I complained a great deal. I paid for the refrigerant and fuse. Ok. Fast forward again to yesterday when we tried to install a smart thermostat and after following the pretty simple instructions found that there was no power to the thermostat. Original thermostat was battery powered. We called RALEIGH Heating and Air and the technicians determined that there is not sufficient voltage to the common line “c” to operate the smart thermostat and *something* in the unit is running really hot, *might* be the transformer. We are told they can repair an apparent short / C wire but can’t guarantee it will fix the issue and oh, we might need to replace the transformer. All questions about a systemic voltage issue from the time of install are dodged (could be anything that caused it, it’s the unit not the install, we used existing wiring...). So, after many good faith attempts to use RALEIGH Heating and Air my assessment is if you want a company that will fix each issue as it arises and nickel and dime you / drag you along for years, this is the company for you. If you want a company to be able to diagnose and take ownership of the workmanship in your HVAC system as a whole, look elsewhere. Technicians were otherwise sufficiently professional and response time was good. **Update** The response below is also highly unsatisfying and another example of how
I'm leaving this review after having Raleigh Heating and Air come out to my home in August 2020. I had a leak coming from my attic through my ceiling/wall because of my ac and I had Raleigh Heating and Air come out to investigate. The service tech reviewed the situation and said that I needed nearly $3,000 worth of part replacements (new pan, new coil, etc.) on a unit that is only 2 years old. I had used this company in the past and had a great experience so I almost trusted the tech, but I decided to wait and get a 2nd opinion. I ended up having my unit fixed for $225 as the only issue was the system was not properly draining. Raleigh Heating and Air tried to get over $3,000 out of me after parts + labor if I had went with what the service tech was telling me. Also, he kept pushing their yearly service warranty on me and even told me it would "help him" if I went ahead and signed up. I will not be using this company in the future and I would warn you to be careful if you choose to use them. It was a waste of $60, but it could have been a lot more.
At one time, I thought highly of this company, but my most recent experiences have been terrible. I would not recommend them to friends, or family. They quoted $823 to replace an inducer motor on my HVAC system. Without any HVAC experience, I viewed a couple YouTube videos, then ordered the part on-line for $320. It took me only 45 minutes to replace the part. And, the vast majority of that time was taken in reading the directions and double checking my work. It was simple. Yet, they sought to charge over $400 an hour for labor to replace a snap in part. Worse, for something that took me 45 minutes, would likely have taken an HVAC repair person 10 to 15 minutes, making the true labor rate appreciably higher. Can you imagine what they would charge if complexity was involved? Just watch a couple YouTube videos on compressor, drier or accumulator replacement. That's where skill is required. This was a very simple job, yet they attempted to fleece me with an extraordinarily high labor rate for a simple job, absolutely egregious and unacceptable. They installed a Trane Heat Pump system for me in 2011. It came with a 4 year warranty. Had they signed me up for the extended warranty, which was free from Trane, that warranty would have been extended to 8 years. They didn't sign me up, or even alert me to the need. Nor, was there anything in the paperwork that alerted me. At the 5 year point, the coils on this system developed a leak. The coils cost over $3,400 to replace. Finally, they installed a system humidifier for me. They didn't advise or install a filter system on the water-line. The evaporating water left a hard, flaky mineral deposit behind that was thrown into the coils, clogging up the coils, destroying the efficiency of the system. It was an ill-planned , ill-positioned installation that created numerous problems and wasted time and money to resolve. After a year of use, I turned the system off. Their labor rates
We originally choose Raleigh Heating and Air based on their great reviews. Unfortunately, our experience has been a 1 star. 1. They showed up and repaired our system. The got our system up and running and told us we needed a part. They told us that our part and labor was covered and we just had to pay a fee for the coolant and visit. Later that day, they emailed and said I need to pay $1,646 now and “once we file warranty, we will refund you whatever labor costs JCI awards us. Often times the amount refunded will be less than the amount paid. Also, this normally take 6-8 weeks for the refund to happen.” Please remember the theme them telling us different stories each visit. 2. Part came in and they fixed it. They fixed the “Evap coil” which was told was our only issue. AC was cooling and we were relatively happy for about 5 hours. Flash forward to 4:00 PM same day, AC stopped cooling. They came back and said “everything checks out and it just takes 24 to 48 hours to cool. Ok, this sounds reasonable. Next morning, AC is not working at all. Zero cool air and system stopped working. 3. Raleigh Heating and Air came back out. – They told us that now our condenser coil is now leaking! (previously checked 3 times) Interesting, the first 3 visits the condenser was never an issue. Did you miss diagnose our system and you fixed the wrong part? I feel it is too much of a coincidence that a part of the unit that was looked at three times (1. Initially, 2. When part came in for upstairs, 3. When technician came back and did a full evaluation on inside and out. Now we are asked to pay another $625+ plus in addition to our trip charges and initial cost. Total cost to date is: $1,646, $125, $279 = $2,050. With these payments and what I believe is a miss diagnosis we still do not have working AC as for 11:00 AM on 9/1/2020. 4. We have not had air-conditioning for 7 days, with our house temperature in the 100+ at times. We have a sweet elderly dog that cannot live in