Reviews (20)
Adam did a great job and we had our A/C unit up and running in two days. Thank You
12 years of quality service and exceeding my expectations! Always professional and on time.... I'll never call anyone else for my AC needs and repairs! Thank you Custom Air Conditioning!
The technician for our AC service was Ean. He was wonderful! My husband found him to be very knowledgeable and professional. He took care of our AC problem in a timely manner. In the future we will ask specifically for him!.
Great service with reasonable price. Job done perfect.
Thank you to Ivan and Custom Air Conditioning! We found ourselves without heat on Christmas Eve and Christmas Day while experiencing record low temperatures. A single call to Custom Air on Christmas Day and Ivan immediately came out to make the necessary repair. We can't tell you how much it meant to us to know that you were there for us when we needed you. We had a houseful of company and everyone stayed warm and happy. for the celebration. Thank you Custom Air!
Zack stopped by for bi-annual check up on the units. I like that they are straight up and don't recommend unneedes services. Very professional, did his check up, gave me breakdown on conditions of units and gave me options of things I could do to improve quality. No service was pushed.
Totally pleased - exceeded expectations!
I just moved into the area and Rich and Adam are great - they helped me fix a thermostat issue and gave some friendly advice on how to get the most out of my HVAC system. Custom Air will be my go-to for HVAC needs from now on!
When I got home from work today I discovered the indoor downstairs temperature was 65° and dropping. With a forecast in the 20's tonight I quickly called Custom Air hoping to get on schedule for tomorrow. Adam answered the call and was at our house 20 minutes later. He even went back to the shop, returned, and installed a part. My husband and I are so grateful for this evening and for every time Custom Air has been there over the last 20+ years to keep us comfortable whatever the outside temperature is!
Excellent service. Showed up when promise; technician was very knowledgeable and polite. Fixed my issue in a short time.
They are very professional and thorough. We appreciate knowing that our systems are ready for the upcoming season.
Custom air conditioning is great! Adam came for maintenance and was very professional, He told me exactly what he was doing and why. I have used them for service in the past and they were quick to resolve any issues.
Adam (Lee) was excellent, friendly and efficient!
This is the best hvac company in the triangle, extremely friendly staff, great customer service, they will actually try to solve the problem, before trying to sell you a new unit…. VERY reliable I will recommend them to everyone I know, would give them 6 stars if I could, had a wonderful experience with this company!!!
Called Custom A/C to service my HVAC. They originally installed the system five+ years ago. Ean was the tech, he arrived right on time. Did a great job checking out the heating system, even fixed several small issues that might have been larger problems later on. One of the automatic dampers was not set up correctly and Ean fixed that as well. Highly recommend!
custom air is the best place to replace or repair your hvac system. They are the best hvac guys out there.
Extremely good experience today with Sam from Custom Air Conditioning. Enough to motivate me to write this review and I never usually bother to write them! Called in at 4pm on Monday with an A/C zone that had stopped cooling suddenly. Got a very helpful person on the phone taking details and telling me they'd send a tech the next day, and a no-pressure preventative maintenance option on email. Got phone call at 8 on Tuesday, told that technician would arrive about 1-2pm. Got text at 12 saying Sam was on his way, then he arrived 45 mins later. He told me on arrival that sudden failure is likely a good thing. He walked upstairs, turned the thermostat to cool, watched the light in my ceiling (!!) to see it flicker, and then said it was likely a capacitor failure. Told me to ignore all the A/C inside, went back outside, walked up to the unit, unscrewed panel, removed capacitor, explained clearly how it failed, showed it to me, replaced it within 5 minutes, did a refrigerant check, and had a good chat to me about what else to think about on the systems and maintenance. I felt like I met some kind of A/C guru, was really well looked after, and it was all fixed and done in 20 minutes for $200. I was quite frankly shocked at such a smart and friendly and communicative technician. We were down from nearly 90F to 70F in an hour or so, and I have good info on what to do next. I could not recommend more highly.
The guys that work here are second to none. I won't allow anyone else to work on my heating and needs, but them. The pricing is more than fair for the great responsiveness and quality of work. Adam diagnosed a problem with my ac running while my heat strips where fired up. He went all the way into Raleigh to get a circuit board to fix my issue the same day. I also had their crew redo my upstairs and downstairs units at my old house and the cost was lower than anyone else. By far the best place in Raleigh and surrounding areas for all your heating and air need. Thanks again
I have been working at Custom Air for over two years now and I just want to say that Richard McCallum is not only a great boss but also a stand-up guy. He prides himself on customer satisfaction and will go the distance for everyone. He is fair and has built his business on his reputation with long-standing customers. I am proud to be an employee of Custom Air Conditioning!
Great business, reliable great service!