Reviews (93)
Don was professional, knowledgeable, and friendly. No pressured sales tactics, which I appreciate, but listened to what I wanted and offered a solution. Don is the perfect ambassador for his company and profession. Thanks Don!
Very friendly and professional service.
Mike G, Ian and Deonte (and his crew) were truly top notch!
Jesse was professional and very detailed. He took pictures and explained what exactly was going on with my unit. The pictures were all emailed to me. I would highly recommend him.
Matt, Jeremiah and Audric did a wonderful job. They were respectful, and thorough with the information explaining what needed to be done to fix the problem we were having. Thank God for people who do their jobs the right way.
I LOVE THESE GUYS! They saved my butt, fit me in right away and fixed the pipe I drilled into so fast… Thomas is my new favorite person. Five stars!
Horizon was great. Got service same day on my AC unit. Anthony was awesome and figured out root cause and fixed problem. It took hours and him getting multiple parts. Appreciate the service and the prompt service. Would recommend it this company !
Ricky & Justin Gloss installed a dishwasher for me that Home Depot refused to install due to piping under sink needing repair. Both guys came and looked at plumbing and said absolutely no problem with your plumbing. HD refused to come back and install! I call Horizon back and Ricky & Justin fit me back into schedule late afternoon. They were awesome! Took care of everything I needed with my dishwasher. Horizon is my go to anyway and these two did not disappoint! They are out of Raleigh, NC office.
Joey and Justin were efficient and knowledgeable, and they kept me informed every step of the way. I would ask for them by name for any future service.
They do a very good job with following up on their maintenance. You don’t have to call and remind them they are on top of it. The technicians are very friendly and knowledgeable. For the services that I have gotten done the prices seem to be reasonable.
Initially, the installation was done quickly after the sales call and it went well - and the new AC unit worked. That's when the honeymoon ended. A couple months passed and it was time to turn on my heat. When I did, I began to smell tons of gas. I initially blew it off as the first time I started the unit for fall. After a couple of days, I called the gas company to test. The technician walked in the door and almost immediately walked out bc he said he was overwhelmed by fumes. He brought in a meter and the carbon monoxide was well over the normal limit and into the highly dangerous zone. Once the house aired out, he went into the basement where the AC unit lived beside the furnace. He found that the AC installer had completely left the exhaust pipe for the furnace detached so that all of the exhaust fumes were flowing back into the basement and into the home. We could have died. I called into Horizon. They sent a tech same day, who was the same installer who installed the unit. He said, "Omg, I saw the pics and I thought I was going to be fired." I never sent pics, but after installation, they take pics. I'm assuming he went back to review those pics. He gave me five free carbon monoxide detectors. He fixed the exhaust. Then I asked Horizon for a copy of my city permit, which they applied for, but never actually got. So, but for the fact that I requested a copy... the AC unit would not have been permitted. They said they would send an inspector to come do a pre-inspection before the city inspector arrived. They did. He left. After he left, the unit didn't work. I called them. He couldn't come back that day. The next morning, the city inspector came and failed the permit bc the unit didn't work. He also said Horizon had never installed the MANDATORY safety feature such that if water is detected in the AC pan, the unit would shut off. So he said it would fail for that too. The pre-inspector didn't catch that. A whole series of reschedule
Kevin and Kyle did an exceptional job with the removal of an old chandelier and the installation of a new chandelier in my 2 story foyer. They were so professional and considerate. The attention to detail and customer service was so refreshing. I will definitely use Horizon again for future air conditioning and heating services.
The team came out and successfully resolved the issue with our upstair's toilet. The continuous water running has stopped. Great job!
I had a great first experience with Horizon for my A/C tune up. Michael arrived on time, was friendly and thorough. He patiently gave me an overview of the service and my system, detailing my system's performance and showing me photos. I felt comfortable and taken care of. Thank you!
Michael was amazing! He was very thorough and detailed in his explanations. Moving forward he is the only technician I want in my home for HVAC needs.
Had a great experience my tech Jesse was training a new tech and they both were extremely knowledgeable and helpful. I highly recommend
They do not provide a phone number for the office manager to resolve issues. I left a request for a return call and it has not been returned for 12 days. The sales representative is no longer answering her phone or responding to email.
I had a great experience with Horizon as a first time customer. The technician and salesperson were professional and very knowledgeable.
Anthony is the BEST...he truly knows the business. Very knowledgeable and kind. He differently someone you would want to service your home and tell others about. Thank you Anthony!
Michael explained everything very thorough Was very knowledgeable, courteous, and took time to listen to me I was having a very stressful day thanks to him. He made it a lot easier one of the nicest repair people I have ever met. You are blessed to have him as an employee. He listen to all my problems with a beautiful smile on his face.