Reviews (100)
Today, Noah was asked to find the problem with our water heater. He was courteous, professional & easy to understand, as he described our problem. He ordered the replacement part, & we are very pleased.
Working with Mark was a pleasure. He provided very detailed information about the issues and outlined resolution options very well. It is very nice to work with someone who cares about the service being provided.
I recently had the pleasure of availing the services of Junmall, a technician from Raleigh Heating and Air, and I must say, the experience was exceptional. Our air conditioning unit broke down during an intense heatwave, and Junmall's expertise and professionalism came to the rescue. Junmall swiftly diagnosed the issue and efficiently repaired our air conditioning system, ensuring our comfort was restored in no time. Not only did he demonstrate technical proficiency, but he also displayed a friendly and customer-oriented demeanor throughout the process. He patiently explained the problem and the necessary repairs, answering all our questions with clarity. What impressed me the most was Junmall's commitment to quality service. He went above and beyond to ensure that our air conditioning unit was functioning optimally, checking for any additional issues and providing helpful tips for maintenance. His attention to detail and thoroughness in his work were truly commendable. I appreciate Raleigh Heating and Air for having such a skilled technician like Junmall on their team. His professionalism, punctuality, and dedication to customer satisfaction are exemplary. Thanks to his expertise, we now have a properly functioning air conditioning system to keep us comfortable during these scorching summer days. Given this exceptional experience, my family and I will undoubtedly continue to rely on Raleigh Heating and Air for all our HVAC maintenance needs. I highly recommend their services to anyone seeking top-notch service, and I specifically endorse Junmall for his outstanding work.
Gage Blair was able to stop by early.. Found the issue, provided clear documentation on the problem and health of the system. Offered a quote and repair on the spot. Very happy with the service and professionalism he provided and overall experience with Air Experts. I am happy to have them as a go to for service in the future.
UPDATE: Today, at our first scheduled preventative maintenance, Technician Austin Summerlin performed a thorough inspection of our gas pack’s A/C system and answered all my questions. Impressed again by my new company, I also signed a yearly plumbing contract today due to the efficiency and thoroughness that I’ve seen. ***** [Again] My previous HVAC provider just merged with Air Experts this month, and I knew nothing about the company. I called today, when both of my carbon monoxide alarms went on the blink. Customer service representative, Carlyle, quickly confirmed a technician to set up an appointment for later this afternoon. Senior technician, Koy Bancroft, arrived as promised after the phone call and text message to provide his name and photo. Bancroft arrived, wearing a mask, and covered his work shoes immediately with booties before heading inside to inspect the carbon monoxide alarms. He found permanent batteries, but discovered replaceable alkaline batteries, which we replaced. With that initial problem solved, Bancroft explained to us that a maintenance contract would be honored and then proceeded to conduct a preventative maintenance more thorough than all our previous experience from the programmable thermostat in the house to the ductwork in the crawl space and all the electrical readings, pressures and temperatures of the gas-pack itself, as explanations were provided and our questions were answered! Professional, courteous and friendly, Koy Bancroft impressed us and gave us the impression that Air Experts would provide great service in the months and years ahead to maintain our loyalty.
First time I ever signed up for scheduled HVAC preventative maintenance. Scheduling and communications were excellent. The technician, Nicolas Perry, was on time, very professional, great communicator, and very friendly. Nick inspected our systems, explained the work he had done, and suggested a couple of minor upgrades to insure proper function of the system. If I had a business, Nick is the type of person I’d want on my team.
Air Experts has been my 'go to HVAC place for almost 20 years! They've taken good care of me. Two & 1/2 years ago it was time to replace my furnace & a.c. They, of course, got the job! They'd helped it along for as many extra years as possible--it was definitely not new when I bought my place. Thank you, Air Experts!
I was so happy they were able to come so quickly. Scott was awesome. I now have my go to HVAC specialist. Thanks for the great service all around.
Anthony fixed the problem when my new AC didn’t work the first time after the installation while the other technician didn’t know what to do. He was very though. He not only resolved the cooling issue but also went above and beyond to test the heating function to make sure my new HVAC work properly. I strongly recommend Anthony if you need HVAC services.
I’m really impressed. Called July 3rd, when it seemed like the whole world took the day off, Air Experts was out the same day and had me up and running by evening. Kyle was courteous, professional, clear and concise with pricing, and didn’t judge me because of my dirty house and neglected A/C unit. Kudos to Kyle and Air Experts.
Tech was correct in diagnosis of problem but wanted to charge $6k on repairs and stated "minimum hrs on that job would be 5-6hrs but prob more". They said i should just replace unit due to cost of repair. Called another repair facility and charged half with diag and only took 2hrs. They just want to sell you new units, not actually make repairs. Do not trust this company.
I recently had Air Experts replace 2 of my three HVAC units, and we're very happy with the new systems. Installation was terrific, and I worked with Patrick Mellonas (their sales rep). Today, we had our hot water heater flushed, and Ramal also replaced our anode rode, which was cheaper than it would have been since he was already out here, and I purchased the plumbing annual maintenance package.
Do NOT recommend. In brief, my AC stopped working. Air Experts tech told me I would have to pay $2,100 to replace the compressor. I got a second opinion, and turns out the only problem was the the breaker switch had to be reset. Sounds like a scam to me. More details: Air Experts tech spent quickly concluded that the problem was a bad compressor which they could take care of for $2,100, and this is a good price because the unit is only 2 years old and parts are under warranty. My gut told me this is way too expensive, so I got a second opinion. Another company came by to provide a quote for compressor repair, and they said the the compressor was fine, and the only problem was a tripped breaker. They reset the breaker, verified everything else was fine and I paid them $80 for the diagnostic visit. AC has been working great ever since. I called Air Experts to file a complaint about the tech, but the operator said all he could do was take a message. I also sent an email. It is now more than 48 hours after I contacted them and there has been no response.
Had my system installed in 2019, Air Experts did a great job of putting it in as well as maintaining it. I would highly recommend using them. Update - 06.29.2023 - Grayson was out today because my system was having issues and needed maintenance. He was friendly, professional & got everything taken care of as quickly as he could, which was greatly appreciated!
Shane was on time, respectful, courteous, efficient and thorough. He explained the issue, provide a solution and made the repairs quickly. Completely satisfied.
Quick, friendly service. Was at my home the same day I called for repair. Sad we need a new unit, but they are getting me quotes same day. Satisfied cleint
AC system didn't cool. House was 86 degrees upstairs. Took some time to arrive due to the previous appointment. But was excellent once they arrived.
Shafee was excellent. Professional, deliberate, thorough. He took the time to explain things to me and made sound recommendations on steps I can take to make my system work better.
Shafee was excellent! Informative and offering great advice. Five stars for sure. It feels really good to know they are honest and not pushy-
Our technician Michael was on time, quickly found the issue, quickly fixed it, and he even managed to give me a couple pointers on my golf swing :) Very pleased.