Reviews (100)
the service technician was very helpful and thoroughly explained the service process. I would recommend Parks without reservations.
Very good service by Victor the technician. He explained everything to me and Ac is back working perfectly
I tried to give them a second chance because all companies have bad employees, but after I had tenants that were without AC for three months for them not connecting the electricity to it, and not sending a reimbursement check that they said they were going to, charging when I told them to cancel an order, and trying to force unnecessary work down my throat, I will not use them again. They tried to give me an 8 hour window of when they returned, and when I said i needed a shorter window, they gave me a window that they still missed. Just go to Hospitality and call it a day.
Have only been in my home for 2 years. My AC wasn't working properly. I called Parks and asked if someone could come out and look at my unit. The lady asked me to choose a time. I chose 8am-10am. No one came out or contacted me during that time. I had to call them 2 more times and the guy finally came out around 4pm. Around 6pm, he tells me pretty much that i would have to pay $4000 for labor to fix my AC. $4000!! He said that my warranty for the labor expired February of this year and that there is a defect in my unit. This is the company that install the unit in my community. I am so disappointed and frustrated. I will be contacting BBB asap.
Excellent in all areas, sales presentation, quality work, experts & professional, immediate availability. Highly recommend
Pak’s came out and checked the system, gave an estimate and then came back later in the week to meet with both my wife and me and reexplained everything. Installers were on time and worked quickly. Had everything done and running in about 5-6 hours. We had to have some duct work changed, so took a little longer. They did excellent work.
Can’t say enough about how awesome the whole process was. Our old AC unit crashed. Our salesman Marquis came out and gave us a very good price on a new unit. He was also able to schedule the installation for the next morning. The install crew Ryan came out the next morning on time. We were leaving for a vacation that day and had us on our way without any delays!!! I highly recommend this company for all HVAC needs!
Parks Heating Cooling are amazing to work with. They are very professional and responsive to customer needs. The technician, Manor, who visits my home for routine checks or repairs is very knowledgeable and friendly. He does a great job of explaining everything he does and finds, he’s honest about recommendations and provides pictures to support what he says. I highly recommend them. Thanks especially to Manor.
The technician, Troy was polite, friendly, professional, and very knowledgeable about plumbing. He evaluated the entire home with me room by room. He explained and pointed out existing problems with the plumbing system as well as potential problems in the future. He listened to me and answered all my questions about the services and pricing that the company provides. I was able to make a confident decision about all the services that I received in order to keep my home plumbing functioning smoothly. I appreciated all that he did today.
Tech showed up prior to scheduled appointment. Very professional and communicative. Finished job, ran test cleaned up. Outstanding.
The absolute worst experience I’ve had with the company in years. I was told multiple different things by multiple different people over a span of three days. This is the worst ran company Iv ran across. I wouldn’t recommend them for anyone
Tom, was a nice gentleman who called before he arrived, was punctual and very knowledgeable about electronics. He did very thorough troubleshooting of our problems, quoted us a fair price, and pointed out some concerns that he had about some of our wiring which could pose problems later on. He was easy to chat with, and gave us discounts on the job. Overall we are very pleased with Tom and Parks, and we are already referring him to our friends.
Services were completed well within the block of time scheduled. The electrician was responsive to questions, and cleaned up upon completion of the job. Professional all around!
I am extremely upset and disappointed in the service that I have received thus far. We are in a home that is barely 2 years old and have already had to replace a motor in the attic. I understand that not everything is under warranty and things do you happen but after we paid $80 for the dispatch fee, plus another $450 for the repair, on top of the membership fee that we are signed up for, we came home 5 days later to find our AC isn’t working AGAIN. The repair was done the day we found the problem to ensure there wasn’t further effected parts. This is absolutely ridiculous and it’s starting to seem like a scam. They post 24 hour emergency services, yet I called and there is nobody that can come and help us and there was nobody else that we can contact. How is this possible? I highly suggest you consider different options than this money pit.
Shanita (Nita) was prompt and very professional and very knowledgeable and informative. We will indeed be looking forward to her services again in the future.
They came out and did great work in no time. I had been without air for 2 months and he fixed it within 15 minutes.
AC drain needed to be unclogged. Was quoted a very high price to have the work done. Found a coupon on their site for drain unclogging for $73 special. Was told the special only applies to "regular" drains because it has a picture of a "regular" drain. I informed Parks that their coupon should specify which drains it applies to in writing because most people utilizing their service would not make the distinction from the coupon picture. Needless to say, they did not honor that price. Will not use this overpriced business again.
Called Parks and they came within 24 hours I had been waiting for 4 months on another company thank you so much.
Barry quickly figured out the issue and came back with parts and quickly fixed the next day. I'm editing this because I have now used Barry a second time to connect a new sink. He went way above and beyond to handle what was a unique situation. He worked way longer than expected and went out of the way to get the correct fittings when he could have used lower quality to get the job done. And he was pleasant the entire time and never complained.
Sergio was professional, friendly, and knowledgeable while performing maintenance and suggesting additional services