Reviews (37)
Tim was quick to respond, pleasant to work with, and got my AC back up and cooling! I would recommend and will be using for future maintenance.
Came right out. Didn't try for the update of a new unit. Great service at a reasonable price
Excellent response time and even came out on Easter weekend to solve an emergency issue. Fair pricing and great service.
Tim was quick to come out and check out our AC unit same day (less than a handful of hours between our call and him arriving). He quickly identified the problem and while we ended up going with another company for the repair (we own a new build home so the builder covered the repair in full if we went with their preferred vendor) he was fantastic to work with. He checked up on our status while we waited on our builder’s repair company to handle everything and was well priced for diagnostics.
Holly Springs Heating & Air was awesome! We woke up today with the inside temps scorching! 82 degrees on the first floor, 84 degrees on the second floor, and 86 on the third. My partner and I both had to work from home today and due to my chronic health issues, the heat would have made it impossible. My partner did some troubleshooting with the help of a coworker and discovered we needed an HVAC tech asap! Sundays are usually tough to get help for anything home related but a quick google search and Holly Springs Heating & Air was open for business until 6PM! Within seconds of texting, the tech was responsive and assured me he would be at our property within the hour. He arrived as planned and was able to diagnose an issue with our contactor that should not have happened with a new unit - we have a new build as of Dec 2020. He had the part needed to be replaced readily available and got our HVAC system back up and running in no time! Personable, down to earth, and he'll be the first one we call for all of our HVAC maintenance and repairs. Being new homeowners and not having trustworthy and knowledgeable techs and contractors has been a common theme for almost 2 years but we were happy to finally get top notch customer service and quality work from Holly Springs Heating & Air. We will be repeat customers for sure!
Tim did an excellent job. The part that was broken on my AC was hard to find and he tracked it down in a day and had me going again. He is very friendly and honest. I highly recommend!
Great service, very prompt. Tim goes out of his way to save you costs wherever possible without compromising quality. Absolutely recommended.
They will fix your HVAC instead of recommending replacement.
Thank you Tim you the saved the day! My ac was not cooling and 1 hour later Tim came to saved the day! Highly Recommend!
Called him on a Sunday afternoon and came right out in less then 30 mins. Fixed the capacitor in less than 30 min. Mafe recommend for operations to give a unit brake . check freon and highly recommended this business
Great company. I have used Holly Springs HVAC for over 11 years. The air handler is the original when the house was built and the compressors the original owners replaced in 07 and 08. We replaced the coils in the air handlers about 2 yrs. Ago and the systems work great.
. I had the same problems for several years. Each year someone different came out and couldn't find the problem. The unit was blowing hot air. Of course it worked fine when they showed up. Tim was the only one to keep searching. He didn't mind my questions and observations. It was a real pleasure and relief to have his help.
Tim is always super helpful, honest, and transparent. We never feel like we are being taken advantage of. He is able to quickly find an issue, help us out, and is always on time.
Tim recently helped with a broken fan on our AC, and spotted an error that the previous contractors had made! Everyone I spoke to with this company is so nice! Also, their rates are excellent. Will definitely call them again. Thanks so much!
Gary recently came and repaired a leak on our ac for us. He was very professional and friendly to work with and really cared that we had our issue resolved quickly. He fit us into his schedule and worked very late into the evening to make sure it got done. This was very much appreciated and not expected. Thank you so much Gary!
Gary was very responsive and was at my home within 24 hours of the notification from home warranty company we use. He asked me about what was going on, trouble shooted and was able to detect the issue that a previous HVAC company could not fix. And we were up and running by the time he left. Thanks Gary!
The Best! Have owned two homes since 2003 and serviced our units, 3 to be exact, and always fair and honest! Pride in the work they do and so personable, feel like family and you are not a customer but someone they care about and want to get you back on track. Take pride in solving your problems and at the end of the day, it is not money but satisfaction in knowing you are satisfied and ok. Want an example! IDEALly....3500.00 is way to much for an A-Coil and recharge of the line set....HS heating and air...800.00 Coil, 200.00-recharge-200.00 and 400 labor! This is fair...... And this is just one example....could give you many more. 100% the best... And if it takes 4-5 days to get a part, sometimes its not their fault! Dont blame them! They do their best! Gary just left my house at 9PM troubleshooting what Carrier had directed him to do, and he found it to be something totally different. Fixed and done through knowledge and experience. Would recommend them over and over. And I do. Want the best specialized surgeon for your family when it comes to fixing and making things better with your Central Air! Make the Call!
I was without air from both of my units from early May until the middle of June. AHS sent two different contractors to assist with the problem: Comfort First & Island Breeze. Neither really assisted with the problem other than quoting ridiculous rates for Freon. One quote was more than $2500 out of pocket which was almost 1/2 the price to replace the unit that was 22 yrs old-didn’t make any sense! I was on the phone almost every day for a month without air and no satisfaction until I finally asked for the ticket to be closed and a new one opened with Holly Springs Heating & Air. It took 1 day to get both of my units working again with the expertise of Gary who was efficient and my out of pocket was most reasonable! I know that the units will need to be replaced soon, even paid someone from a company outside of the network to assess my situation and he emphatically stated that my units needed to be replaced now -rusted out and sound like a Mac truck, but after Gary from Holly Springs, they are working for now. I must say that I did get some assistance from AHS’s corporate office, and appreciated Amanda’s help.
They were recommended by American Home Shield. I've been through two or 3 vendors through them and these guys were the best. It's a family owned business and they kept me updated with all the Corporate BS that AHS put them through with the part delivery. Of course it took over a week to get the part, but that's AHS's fault - not Gary's or Tim's fault. ONce they had the part, the next day they were out there to fix my issue. It did fail, but Tim came right back (after 6pm on a Friday mind you) and spent the time to make it right. These guys are great. No less than 5 stars from my experience.
Holly Springs Heating and Air saved me almost $2000.00 in unnecessary repairs recommended by a large franchise company following a routine seasonal maintenance check. The predatory, franchise company attempted to pressure me into signing an agreement on the spot for them to begin making expensive repairs. Of course, red flags immediately went up; and I sought the advice of a friend, who highly recommended obtaining a second opinion from Holly Springs Heating and Air. Well, they certainly did not disappoint! The owner, Gary, did a thorough check of my system and found it to be in good working order. He was exceptionally knowledgeable, professional, and courteous in explaining his findings. Being new to the area, it is often times a challenge to find honest, competent and trusworthy service providers. I feel very fortunate to establish my ongoing HVAC service with this family owned business. I would definitely recommend Holly Springs Heating and Air to my family and friends. Additionally their service rates are very fair and reasonable.