Reviews (37)
Called 4 times, send an email, over 1.5 days and no response. Their message says we will return your calls "promptly". When your heat goes out, and you need service, can never recommend a company that doesn't answer their phones or return their calls.
Couldn't help me
Great service!!!! Great office staff and perfect professional tech.
AHS sent a work order to them for my AC. I called them at 11am & the lady said she making appointments now & she will call me right back. At 2:00 no phone call so I called them & it went to voice mail. I called AHS & they called them. AHS said they can’t come out til Monday. I think that was very unprofessional for them not to return my phone call & let me know something. I wouldn’t recommend them
They have been great to work with! Great service!
Very professional and fixed our A/C units quickly. Great job.
The service man came on time and immediately began work on my problems. Because it had been raining he wore shoe protection in my home which I appreciated. I was pleased!
He was professional and polite. Kept me informed what he was doing. He was very honest about the expectations for parts up front and explained why.
Technician was professional, respectful, and good natured. I was happy with his work. I would recommend to others.
Scheduled me a week out for hvac issue, they missed their appointment time. I had to call them to see if they were coming, they said they tried to call to reschedule, I didn’t get a message. They finally come out and say it will be one more week without ac because they have to order a part. It’s been 2 1/2 weeks total without ac and I haven’t gotten any updates on the eta on that part.
Great service!
Professional, honest, helpful, hardworking, affordable. What more could you ask for !!!
At my home less than 10 min... They said I would have to call back..
I never write reviews, but I am DISGUSTED with the service provided by this company. They came to my house to fix my AC at 8:00am. They got it to come on. Within 2 hours it was back off. The technician was nice, and he told me to call him if I had any problems. I called and they were no help at all. They kept saying they would call me back and they never did. I had to keep calling them. The receptionist stated that it was working when he left, and he doesn't know what's wrong with it so they're going to refer to a second opinion through my warranty company. Not, we'll come back out and take a look, troubleshoot, check the thermostat nothing. All he did was change the filter upstairs and take out the filter downstairs. It took about 10 mins. Due to the incompetence of this company I have now been without AC for a week. I now have to wait another week, in an 83 degree, home for the new company to come because after they wasted my time the first by coming over and not really fixing anything, they wasted another 2 days with the authorization that needed to go to AHS. When I called she told me she would get to it when she got time,, very rudely. It's sad that people will take your money and rip you off. They should have had the common decency to come back and recheck everything or troubleshoot, but I guess the money is important not the customer. If I go to get my car fixed, I pay and it breaks right back down, I can always take it back. Sometimes what you try first doesn't always work.It is sad that this company wasted my time and money then refused to help because they knew they were getting paid regardless, absolutely disgusting.
Got a text notification as soon as they were in route to my house. Showed up 15 mins later. Had the job done in less than five. Chad was professional and very friendly, and found the root of the problem in no time.
My experience with Hunter Boyd has been great. Quick and efficient work, friendly service and reasonably priced.
We are first time homeowners and our AC went out...we know nothing about home warranties and such..but American Home Shield sent them out , and the technician diagnosed and fixed the problem very quickly and advised us what was wrong and that it was a common issue. We are relieved to have our AC back on so quickly . They even came out earlier than we expected !
Well knowledgeable with great advice for our AC unit maintenance.
I highly recommend One Touch Heating and Cooling . Hunter is honest, reliable, responsive and does outstanding work. I have had bad experiences with HVAC companies I had worked with previously and it was so refreshing to work with someone with integrity and a commitment to serve his customers respectfully and fairly. I appreciate that he took the time to explain to me what was wrong with my unit, the options that I had to address those problems, and the process we would go through to get it done. If I could give ten stars I would!
Hunter was amazing! When our AC went out he came out immediately to provide quality service for a great price. Def would use again!