Reviews (24)
Camille and Michael were quick to resolve my lack of A/C issue.Camille helped with prioritizing an appointment. Michael spent time to get it up and running properly. Thanks Larry B
From speaking with Todd and the rest of the team I had nothing but a great experience. Responsive and friendly great work ethic and efficient. Thanks to them my house is back to feeling warm. Would highly recommend them to do any hvac work to family and friends.
Very professional and quick repair work
I paid to have them to come over to my house to check my washer that is not working and to give me the diagnosis of what is wrong and maybe have it fixed. Michael checked it, and said that they will be emailing me with the receipt and also letting me know what was wrong with the washer…it’s been 2 weeks, and after 3 phone calls and emails to them, they haven’t responded me at all. So wasted my money and time.
Contractor through insurance company. Ac went out and was given an appointment 2 days later. No show, I called and they said it was requested but they weren’t notified. I had an official email with an appointment time and date. They said the next available was Thursday. Again Thursday came and I called in the morning just to make sure they were coming this time and what do you know, they knew nothing about it even though we confirmed with them on the phone and got a confirmation email. Very unprofessional, avoid at any cost.
Don't use
My AC stopped working in the beginning of summer and we were under the gun to repair or replace our older AC. Due to the timing, most companies are stretched thin and many did not even return my calls. Todd Voron (owner) was referred to me by a friend and he called me on the weekend and took the time to hear me out and provided multiple options. He was very professional, patient and responsive. He did not try to upsell or push me towards any option. I recommend Todd for your HVAC needs.
Todd ….. Awesome Service ! Thanks Todd!!!! Nice and Cool 😎 NOW 70 dg’s
I used this company through my warranty company,, American Home Shields. The service request was opened in September 2021 to fix the temperature controller in a cooktop and it is still not fixed even after 4 months. Todd, the owner, admitted the mistake was on their side, but he no longer returns my calls. They are very unprofessional and non-responsive. I'm stuck with them because of my warranty company. I would not recommend them for doing any service.
Work Accomplished: 1. Remove old HVAC system and install total Heat Pump/Air Conditioning System 2. Air Duct Cleaning & Sanitizer NU AIR THC TEAM (Todd, Mike, Shawn & MJ) House Size: - 2 Story Colonial 2600 sq ft PROS: - Affordable/Great Value - Accommodating - Clean - Fast - Easygoing - Knowledgeable CONS: *Were minor* - Some eye sores due to a bit of carelessness in my opinion (minor frays to insulation throughout and/or not neatly cut in some areas, soldering connections not neat, refrigerant lines sticking out a little more than I’m used to, drain line crooked, untidy application of silicone to cover hole instead of expand foam or puddy) - Duct cleaning was questionable due to the air attachment to knock off the debris in the ducts was removed and only one vent had a vacuum attached. Nevertheless, there was a lot of debris that didn’t get sucked out by the vac and settled in the basement duct work. Note* (The tech did attempt to vacuum up as much as possible once notified of the problem) However it leaves me wondering where else in the duct system there lies a ton of dust and debris that didn’t get suctioned by the vac. The sanitizer smelled like burned electric wires; but I think it just got mixed with all the soldering smoke from the air handler install which got circulated through the house. Overall NU AIR THC did a good job and accommodated me, and family’s HVAC needs accordingly, their price was very affordable and the amount of work that was accomplished in roughly six hours is commendable. The new unit looks great and works great. Overall Experience with NU AIR THC was “POSITIVE” I would use them again for my HVAC needs and would recommend them for yours.
I must say this company acted swiftly when we had an issue. We have a young baby in the house and during a heatwave with no air-conditioning would be a real struggle. Shawn, our technician, was amazing. He really looked into the next level of issues to find our problem. Others would have just saw the surface and left it alone but he found the problem! Highly recommend this company and Shawn.
I do NOT recommend this company. I have never taken time to write a review (good or bad) for a company, but this seemed necessary as the customer service was AWFUL. If you want things done thoroughly, in a timely manner, and done right, I would recommend going with a different company. Todd came to assess our refrigerator/freezer through our home warranty. He asked questions on previous repairs and what we were currently experiencing with our freezer and refrigerator. After explaining to him our three main issues, he took a BRIEF look in our fridge/freezer and guessed what he believed to be wrong (based off of what I told him was happening and his 1 minute assessment). He said overall, if our home warranty asks, he would recommend a new fridge/freezer. Note: Todd NEVER fully examined our fridge/freezer, didn't take the time to run diagnostic tests on the thermostats, damper, etc. He spent most of his time talking. Two weeks went by and we had to follow up with Nu Air to ask why the report hadn't been sent to our home warranty. They had no good reason and submitted a half done report that day only listing one issue. Todd listed one thing as the issue (the damper) and did not even mention our additional issues. We recently hired a new company to come out (A Call Away Appliance-highly recommend!) and they spent over two hours running every diagnostic test, pulling everything apart (including the damper that worked perfectly fine!!) and made a new diagnosis. Witnessing all the time and effort this company put into our refrigerator/freezer made us realize even more the poor customer service we have received in the past.
I am extremely happy with the job Nu-Air performed installing a new AC system and cleaning the ducts. They were a pleasure to work with. Always responsive. Fairly priced. I would definitely recommend!
Beyond disappointed. Came into my home and belittled me telling me it was my job to change my filters and not my landlords. The way he spoke to me was disgusting. As a business owner he was completely unprofessional! He clearly is not used to dealing with women in business. Misogynistic as hell.
Thank you guys so much for being so kind and informative! We will recommend you to everyone we know!
I have worked with Nu AIr for 10 years for both residential and commercial services. Prompt, timely services with pleasant technicians and great office communication. I would highly recommend working with these great folks!
Nu-Air did a complete revamp of my system at our office. 3 complete systems in all and did a great job at a competitive price. They worked until the job was completed and are always available for support when I call. I would recommend them without hesitation.
Nu~Air has been the first company to resolve our HVAC nightmare!!! We have put so much unnecessary spending towards our HVAC system for the past 20 years of our company being in our current location. It seemed that every company we hired knew how to "fix" our issues yet we still ended up with the same result. Todd and his family have been responsive and knowledgeable throughout our dealings with their company. We are happy to announce that we all have the proper heating and air conditioning in all parts of our almost 12,000 sq ft building!!! They have done such an amazing job that the owner and other staff have hired Nu~Air for their personal residences. Their knowledge, responsiveness, and outstanding customer service makes the world of a difference. It is such a great feeling when you finally find a trustworthy company to keep your workplace and home comfortable!!
Prompt and professional every time. Excellent, knowledgeable work, would recommend.
Great customer service. Very punctual, is sure to call before hand of technician coming out. Very clean and friendly.