Reviews (35)
Very polite, cleaned up after finishing the job. Arrived on time to the appointment. Great customer service
Excellent service
Have had several very good experiences with Harry W Wells & Son, now Proactive Comfort, including hot water heater replacement, toilet repairs, garbage disposal replacement, and cleaning the strainers in the thermostatic mixing valve on the hot water tank. This last problem left us without enough hot water pressure to take a shower on a Saturday. We called in the early afternoon and the response was prompt, professional and totally satisfactory, completed that afternoon. Highly recommend.
I needed a plumber and called on Saturday for a Monday service call. I was informed that they had a $99 non-waivable fee. When the plumber arrived at my house, we reviewed the project which was when he informed me that they had up front pricing and not hourly pricing. Their prices were outrageous. He stated that it had been this way since they had been bought out. If they do upfront pricing, there was no reason why the customer service agent could not inform me of this when I called to set up the initial appointment. I called to tell them as much and was told that someone from billing would call me back. I called 2 more times and got the same response. It has now been over a week, and I have not heard a word. I would NEVER use them again.
Showed up when promised and completed the job.
My Mother was taken advantage of by a local plumber with no integrity. Afterwards the same problem occurred within 4 days. We called Harry Wells and couldn't have been happier. They came in and fixed the problem and charged her less than half of what the other guy did all while treating her with the utmost respect and kindness. Thanks guys you did a wonderful job again. I'll never call anyone else. Thanks Harry Wells & Son.
Awesome they were very friendly and knowledgable
Nothing but trouble after the salesman visit and deposit made for 2 mini split units to be installed. Didn't hire Wells plumbing but that's who came to my house. The company was Proactive Comfort.. Electrician never showed so job delayed by several days. 3 weeks later, unit spills water all over my carpet. Call for help and am told it's $195 just to talk to technician and another more for someone to come out. Couldn't believe it. Called next day and got appointment for this morning. Technician came and said he couldn't do anything and left. Just got the message in afternoon from my parents who live downstairs. Never heard from technician or company. Company has 2 names and 3 phone numbers
You get what you pay for with these guys. I've always gotten high quality, on time, and dedicated, knowledgeable, capable service here.
Excellent job replacing my water heater. Scheduled and finished sooner than expected.
This company will stay until the job is done
Had a new furnace installed and had a few concerns and they came over quickly and resolved all!!! Great company!!!!
We had Harry Wells install a new oil burner furnace in our home. We are very happy with the burner as well as the professionalism during and after the installation. It was installed in the summer and when I turned the heat on for the first time a couple months later, there was a small issue. They came right out and fixed it that same day. The cost of the unit was also very reasonable for the quality we wanted. I would recommend them to anyone.
Great work great people will call again in future
Updating my review after the follow up visit. Thanks for responding quickly.
Quick, efficient, fair pricing! Called around on Saturday night to find someone to fix a flooding drain, and they were the only service that had no problem coming first thing Sunday morning as requested. Bennett arrived right on time, was quick at diagnosing and repairing the issue, and very polite. Thank you Harry W. Wells & Sons for great service!
Just had Tyler come replace a water heater on a Saturday. Showed up an hour after I called in and he came right over and did it. Cleaned up after himself as well. I believe I paid a fair price for emergency service. Thanks guys! Ps Jason Weatherbee in Milford recommended this company to me. Worked out great!
We called to have our shower serviced...turns out the pressure balancing valve and mixer cap (?) needed replacing. Tech said that our particular shower parts were obsolete and it would take a few weeks to get the parts. He was here for less than 30m and took our owners manual. 4 weeks later the tech returns with the parts, and has it fixed in less than 30m. The kicker...$500+ invoice. I checked the part numbers online and could've gotten them for almost 1/3 the price and had them delivered well within a week. When I called and questioned the bill, they basically defended the charges. On top of it all, the tech paid poor attention to detail...had misaligned the knobs. We actually have additional plumbing work that needs to be done but will be looking elsewhere for those services. Very disappointed...
Called for an appointment at 7:30 this morning and Roxanne got me in for later in the morning. They called to see if we minded if they came early! Timmy was great. He fixed our issue in no time, and left the everything clean and tidy. The bill was really reasonable. I highly recommend Wells for plumbing issues.
Excellent prompt service by Roxanne & Jay. Very timely and great value for the money! Highly recommend!